http://www.quickencommunity.com/webx/.efd6fdb Last week I posted about my problems communicating with the support people - e-mail type message provided in the HELP, requested, repeatedly, that I establish an account but the program refused my e-mail address saying it was already in use - also refused my password...which later they sent me and it was identical to what I had been entering.<br><br>ETc. Etc. Etc.<br><br>My problem had been the loss of my files for the period of January 2005-October 2005 after a supposed download of MEM2 and receiving a message box saying new files are available - I accepted and later found I had wiped out all my files. Additionally, the backups were attached to another set of backups for a cpompletely different program (!) Neither the MEM1 or the other program files can be opened.<br><br>This afternoon I deleted MEM1 as per instructions from Arizona and installed MEM2. When the installation process<br><br>was completed the initial page appeared and immediately a small window showed up saying THE DATA FILE PREVIOUSLY USED CANNOT BE OPENED and showed the flawed data file we wrestled with last week.<br><br>Trying FILE&gt;OPEN resulted in a similar error message<br><br>OPEN RECENT produced the same.<br><br>Now I don't have the file-less, but operational MEM1, nor do I have MEM2.<br><br>Maybe there is a still-dormant flaw deep down in MEM awaiting to evidence itself... Fri, 31 Mar 2006 12:03:34 GMT Web Crossing(r) Unix-v6.0 built Aug 7 2008 14:23:09 (source:1141 2008-08-07 14:01:13 -0700)/Unix-6.0 (http://webcrossing.com/) http://backend.userland.com/rss