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Quicken Community / Forums / Quicken Medical Expense Manager / Other Topics / "the data file you requested cannot be opened" /
"the data file you requested cannot be opened"
Mar 19, 2007 08:35 am

[tallard]
tallard

Total posts: 3
Quicken Medical Expense Manager V2
Windows XP
 Out of nowhere Quicken MEM will not open my most current .mem file and provides the above error message. The program opens older .mem files but not my most current onw (with tens of entries made in it!). I'm running 2.1.1.2 w/ XP Pro SP2, there's been no major issue w/ my computer since I last used the program. I need to recover this data, any help would be appreciated.

Thanks
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[dbAnalyst]

Total posts: 1723
Voted helpful: 14
Number of years using Quicken: 10+ years
Quicken Premier Home & Business 2006
Windows XP
This is a new post #3
of 4 		Re: "the data file you requested cannot be opened"
Mar 20, 2007 07:27 am 
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Sorry.

Note that your problem, while it manifests in QMEM, is not necessarily OF QMEM ... it could just as well be a cross-linked file situation caused by Windows or by another application.

db

--

I expect that you've already read -- and understand -- Accounting 101. Please prove me right.

--
Edited by dbAnalyst at 03/20/2007 3:27 PM

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  • Quicken Meg (Apr 11, 2007 8:21 am)



    • THINK IT THRU! Have you explained your issue so that someone who knows nothing about you, or YOUR Quicken setup, can understand what your issue is? Are you using standard Quicken terminology, particularly with respect to FILES, ACCOUNTS and CATEGORIES?
    0 users found this answer helpful. Did you find this answer helpful? Yes No

    [Meg, Quicken]
    Intuit Employee

    Total posts: 14
    Voted helpful: 4
    This is a new post #4
    of 4         		Re: "the data file you requested cannot be opened"
    Apr 11, 2007 07:21 am 
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    This post is about: Quicken Medical Expense Manager V2 2007
    Replying to: dbAnalyst (Mar 20, 2007 8:27 am)
    Hi Everyone!

    If you see the error message, "the data file you requested cannot be opened" this indicates data damage. You will need to submit a request for support to our support site and we can set up a secure link for you to upload your data file to our data services website for repair. We have a tool that will repair about 85% of the files that are damaged. The remainder have to be reviewed by an engineer and have the code reviewed.

    Here is a link to our support site where you can submit your request:
    https://quickenmedical.custhelp.com/cgi-bin/quickenmedical.cfg/php/enduser/std_alp.php?p_sid=_d8FHRki

    We are currently researching why this data damage occurs and we don't have the answer yet, but are getting closer to a solution.

    Meg A. Watt

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    Quicken Community / Forums / Quicken Medical Expense Manager / Other Topics / "the data file you requested cannot be opened" / "the data file you requested cannot be opened"




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