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Quicken Community / Forums / Quicken Medical Expense Manager / Other Topics /
Backed up MEM file lost?! HELP!
Jun 14, 2008 06:23 pm

[GaelicHead]
GaelicHead
Illinois
Total posts: 4
Number of years using Quicken: 6 to 10 years
Quicken Deluxe 2008
Windows Vista
This post is about: Quicken Medical Expense Manager V2 2008
I'm trying to breathe here...after days of trying to get MEM to open on my new computer running Vista, I found this forum and was able to get QMEM to open again (thanks, QuickenKathryn). But when I went to restore my vigilantly backed up file from my thumb drive, I was shocked to get a message that this could not be done as I had version 2.1.2 and my back up was version 2.1.0--SO, I closed the program and headed back here. I wanted to make sure I had my question clear, but THIS time, my back up file was OVERWRITTEN--IT HAD TODAY'S DATE!!! And sure enough, when I opened QMEM this time, then opened the file on my thumb drive, hoping to get the same error to tell you all about, there was no error!!!! Just a blinking, empty, cruel, blank QMEM screen. I have 8 kids, several with a rare neuromuscular disease, and I've put in somewhere over 1,000 EOB's since buying this program.

Someone tell me it's all a cruel joke...I even had the file backed up under 2 names on the thumb drive, but QMEM doesn't see the other one. I'm so depressed, but still have a glimmer of hope. Anyone?
Kathleen
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[Nancy_1]

Total posts: 25
Number of years using Quicken: 10+ years
Quicken Premier Home & Business 2007
Windows 2000
This is a new post #2
of 4 		Backed up MEM file lost?! HELP!
Nov 10, 2008 05:08 pm 
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This post is about: Quicken Medical Expense Manager V2 2008

Can you rename one of the older back up files so QMEM will recognize it?
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[Meg, Quicken]
Intuit Employee

Total posts: 14
Voted helpful: 4
This is a new post #3
of 4 		Backed up MEM file lost?! HELP!
Nov 24, 2008 01:39 pm 
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This post is about: Quicken Medical Expense Manager V2 2008
Hi there!

I am very sorry that it has taken me this long to read your issue in the forum and respond. I may be able to help with this issue if you will write to me in the Support Site (http://support.quickenmedical.com) Hector & I are very good at thinking outside the box and being successful at it.

Please contact me.

Meg A. Watt
Support Team Lead
Quicken Medical Expense Manager Support Team

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  • GaelicHead (Nov 28, 2008 1:03 pm)



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    [GaelicHead]
    Illinois
    Total posts: 4
    Number of years using Quicken: 6 to 10 years
    Quicken Deluxe 2008
    Windows Vista
    This is a new post #4
    of 4         		Backed up MEM file lost?! HELP!
    Nov 28, 2008 12:03 pm 
    Reply to this message  
    This post is about: Quicken Medical Expense Manager V2 2008
    Replying to: Quicken Meg (Nov 24, 2008 2:39 pm)
    I finally had this issue resolved a few months back when I was able to get on the phone with someone at tech support. They gave me a link to another version and that allowed me to restore to my files. It seems to be a problem when switching to VISTA. Thanks.

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