I hope that this thread won't end the way the other "support" threads I've found in the community discussions have ended...with nothing.
It gives me a very, very bad feeling to be waiting for support and find nothing but other disappointed users in the forums. And this is about our money, for pete's sake. I'd rather go back to adding and subtracting with a pencil and licking envelopes and looking for stamps than have a software company prevent me from accessing my bank account and then not respond when I ask for help!
I have not been able to log in for a week. At this point I am desperate to close out my account before all my data gets exposed .... I'm getting a sinking feeling about this.
I just got a message that reads like it's from a bot saying that the quicken online support team has determined that it will take one more week for this problem to be resolved. The message is not a response to my original report, it's a response to the message I sent through the "feedback" form expressing my concern that the problem has already gone on more than two days. I'm worried about my bills not getting paid!
Don't worry when they do reply it won't answer you question anyway. How about the new "My Portfolio" online! I used to be able to view all my portfolios on one page now I have to open a new page for each. Basic rule of web design "if it takes mow than 3 clicks you've lost your customer!"
I haven't heard anything more from Quicken. But today my account worked again! Good thing I have been trying it daily and not just waiting to hear back. I can log into my account through the bank again, and Quicken can update it. I don't know if something changed at my bank or if Quicken did something or both. I hope that if the bank fixed it, Quicken won't finally come along and respond to my request -- and unfix it!
I received a message from Quicken saying that they'd taken care of it and I'd be able to use my account again in the morning. This is after I'd been successfully using my account again for several days. Sure enough, in the morning I found that I can log into my credit union, I can log into Quicken Online, but now Quicken Online can't update my credit union account. In the "report this" link I wanted to add a note that they just unfixed something that was fixed, but the form doesn't have any field I can provide info in. So I sent an email including all the info I have. I'm not expecting it to be read, but I didn't do the right thing by telling them to stop "fixing" it after it was fixed, so I'm trying the communicative approach this time.
have gotten no replies to any of my inquiries (i went to "feedback", e-mailed support directly, and i've used the "show me more" at least a dozen times). i can't enter my bank (bank of america), and have tried every trick they've suggested on the forums (please note; i'm having to hunt down a solution myself), some of the suggestions relate to a feature at BofA that i don't even use.
thought this would be a better solution than the cd version i use now (it constantly drops my savings accounts, and doesn't recognize them as an existing account i have in my quicken), but it's turned out to about 1000x worse.
Good Afternoon,
Think my files got corrupted. Couldn't open them. Paid the $25.00 to get fast response. Responded quickly; guy with a foreign accent, so I knew right away I was probably in trouble. His accent and my aging ears mad communication hard. Couple of times is English not too good so he had to repeat himself much t his barely repressed anger. End result is my files still corrupted but at least I now know it is either my fault for having too much data, or too many backups, or not buying the latest version of Quicken, or it is Apple's fault.
But in the end we did find a relatively clean copy to export into a new file. Of course the information was all screwed up, but as my contact put it, it is clean and not corrupted, so i have a choice: use a corrupted file that could quit anytime, and probably will, or sit down and start reentering eight years of data.
Yesterday I got the dreaded "we fixed it; you'll be able to use it in the morning" message. Who among us is surprised to learn that in fact, I can't use it this morning? No one, eh? I first began having this problem August 21. It resolved for a few days, but on August 26 or so they "fixed it" and now I haven't been able to refresh my checking account since August 27. (That's over a week for you fans keeping score at home.)
I asked 2 different questions on 2 different days and got the same answer...they want you to report the problems with the .com to the feedback posting, so the architects can fix the problem, and the more reports they get, the more likely it will be fixed. CAN'T BELIEVE IT... How long is SOON in Quicken time???
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