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Quicken Community / Forums / Quicken Online--the Online Quicken product / Community and Other Discussions /
Accounts Not Refreshing / Updating Automatically
Mar 05, 2009 06:28 am

[corytaylor5]
corytaylor5
Georgia
Total posts: 6
This post is about: Quicken Online
None of my accounts are updating automatically.
Having to click each account and then click refresh is way too time consuming. We could just log into each account outside the Quicken application.
The "Help" section states:
"You shouldn't have to refresh an account yourself (unless it's a Wells Fargo account). Every day, we get the transactions that your bank made available the night before. But occasionally, an account won't update for a variety of reasons."

What are the plans for Quicken to correct this problem?
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[leolady]

Total posts: 4
Voted helpful: 1
This is a new post #8
of 19 		Accounts Not Refreshing / Updating Automatically
May 29, 2009 07:20 am 
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This post is about: Quicken Online
Replying to: slimdemflem (May 27, 2009 3:40 pm)
I'm having the same issue. I e-mailed tech support and they responded right away, but nothing's been fixed and now they don't respond.

Replies to this message
  • leolady (Jun 11, 2009 6:08 am)



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    [mitchellbrianfox]
    Pennsylvania
    Total posts: 1
    This is a new post #9
    of 19         		Accounts Not Refreshing / Updating Automatically
    May 29, 2009 01:21 pm 
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    This post is about: Quicken Online
    Replying to: gregoryt (Mar 7, 2009 8:17 am)
    I am using Quicken Online Mobile on my iphone. Since I installed it last week, it has not updated my Bank Account (it is not Wells Fargo). There is no place I can see on this iphone application to refresh the acct., that I can see. I was able to se it updated on quicken online on the web, but not on quicken online mobile on my iphone.It has not updated my bank account info. since may 23rd.
    Thanks

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  • uulluu (May 31, 2009 7:58 am)



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    [leolady]

    Total posts: 4
    Voted helpful: 1
    This is a new post #10
    of 19         		Accounts Not Refreshing / Updating Automatically
    Jun 11, 2009 05:08 am 
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    This post is about: Quicken Online
    Replying to: leolady (May 29, 2009 8:20 am)
    Still e-mailing back and forth. Yesterday I received an e-mail saying my "incident report" was closed! They say they've referred me to the Online Banking department, but they haven't communicated with me. This is TOO frustrating!

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    [Magnus_Dirt]
    Indiana
    Total posts: 1
    This is a new post #11
    of 19         		Accounts Not Refreshing / Updating Automatically
    Jun 17, 2009 06:14 am 
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    This post is about: Quicken Online
    Non of my accounts have updated since June 5.

    Any chance that someone will look into these complaints?

    Hello?

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  • garymo (Jun 17, 2009 7:25 pm)



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    [garymo]

    Total posts: 2
    This is a new post #12
    of 19         		Accounts Not Refreshing / Updating Automatically
    Jun 17, 2009 06:25 pm 
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    This post is about: Quicken Online
    Replying to: Magnus_Dirt (Jun 17, 2009 7:14 am)
    Still sending in the error messages...QO still will not update my accounts. Tech Support still says they fixed it, try again...Wrong...no workie!

    I'm done with this too. Great idea, willing to pay for product, now just feel like i've been used in some cruel sociological experiment...

    Goodbye Intuit, I now question your TurboTax program and wonder if I'm getting the best possible product for my money.

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    [clulewis]
    Arizona
    Total posts: 2
    This is a new post #13
    of 19         		Accounts Not Refreshing / Updating Automatically
    Jun 28, 2009 10:53 am 
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    This post is about: Quicken Online
    Replying to: lmarik (Mar 17, 2009 9:27 am)
    Do you know why Wachovia account transaction won't update since 6/23. They did before that date, but dozens of transactions are cleared & won't update.

    It knid of makes the whole budget & trends useless.

    The account balance does update, tho.

    Replies to this message
  • firemedic12 (Jun 28, 2009 7:05 pm)



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    [firemedic12]

    Total posts: 3
    This is a new post #14
    of 19         		Accounts Not Refreshing / Updating Automatically
    Jun 28, 2009 06:05 pm 
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    This post is about: Quicken Online
    Replying to: clulewis (Jun 28, 2009 11:53 am)
    I have suncoast and one of my accounts has not updated since 6/23 as well. Not sure why. Customer service is horrible.

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    [jodyandwhitney]
    Georgia
    Total posts: 1
    This is a new post #15
    of 19         		Accounts Not Refreshing / Updating Automatically
    Jun 30, 2009 04:37 am 
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    This post is about: Quicken Online
    I just signed up for a Quicken Online account last night based on the marketing pitch that Intuit put together on their web-site. However, none of my Wachovia accounts is retrieving transactions. The balances show, but not the transactions. I have e-mailed Intuit, but won't get a response for 2 business days.

    This does not bode well for my "try before you buy" approach. I was seriously considering purchasing the desktop application, but wanted to evaluate the Quicken Online application to get a feel for what I might expect. For now, I am forced to go to the settings link in the upper right hand portion of the screen, and then use the "Find Missing Transactions" function to force the system to retrieve the transactions from my bank accounts. I am willing to do this for a short period until the automatic updates are working, but would really appreciate a post from someone at Quicken with an ETA for when this problem will be resolved.

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    [mjohn0316]
    Georgia
    Total posts: 1
    This is a new post #16
    of 19         		Accounts Not Refreshing / Updating Automatically
    Jul 13, 2009 08:10 pm 
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    This post is about: Quicken Online
    I've been trying out the program for about a week now and was really excited about the features, but my Quicken account is way behind my actual bank account, which totally defeats the purpose. If I can't trust that Quicken will have a completely up-to-date balance available, why would I continue to use it? I really WANT it to work, but it's just way behind!

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    [Negligence]

    Total posts: 4
    This is a new post #17
    of 19         		Accounts Not Refreshing / Updating Automatically
    Sep 25, 2009 09:26 am 
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    This post is about: Quicken Online
    Let's vote! How much better would Quicken Online be with the addition of

    1. A button that says "Refresh All Acounts Now" to Home and/or Accounts?

    2. Allow user to set when refresh of all accounts should occur automatically under settings?

    3. Make it a priority that Quicken or Intuit, or whoever is this company work diligently each day to make sure they work with any and all banks to make sure refresh works accurately and efficiently?

    After all, is REFRESH not the most important function of any financial software or site? If REFRESH is not flexible and does not work properly then the entire software and/or site is useless. Make the REFRESH function top priority and flexible!

    S.P.J
    Learn how to run a great service oriented company from Apple, Inc.

    Replies to this message
  • RAW-B (Feb 27, 2010 11:34 am)



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    [RAW-B]

    Total posts: 2
    This is a new post #18
    of 19         		Accounts Not Refreshing / Updating Automatically
    Feb 27, 2010 10:34 am 
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    This post is about: Quicken Online
    Replying to: Negligence (Sep 25, 2009 10:26 am)
    Came across this post as I was seeking the same answer. I wanted to convert from Quicken Desktop version. Quicken online is worthless to me if it doesn't refresh itself automatically. The dumber thing is that the mobile app version just syncs with the online data and therefore only gives you an update of the info you just had to manually refresh? I don't get the logic. The other thing is categories don't support subcategories, therefore your expenses are totally fragmented. It was free so I guess it was worth a try but this product needs to mature.

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    [grizzly85]
    Colorado
    Total posts: 1
    This is a new post #19
    of 19         		Accounts Not Refreshing / Updating Automatically
    Mar 03, 2010 08:13 pm 
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    This post is about: Quicken Online
    I cant seem to get any of my accounts to update at all. I can log in to my banks no problem, but I haven't been able to get QO to download transactions for several days! I wonder if they are trying to get us switched over to mint (which doesn't support my banks)

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