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Quicken Community / Forums / Quicken Online--the Online Quicken product / Community and Other Discussions /
Incorrect account balance displayed
May 27, 2009 05:06 am

[alfina]
alfina
Florida
Total posts: 1
This post is about: Quicken Online
This morning I refreshed my Wachovia checking account. The transactions cleared yesterday are displayed correctly. However, the account balance is displayed as $0. There is definitely money in the account. I tried again 2 hours later and it still displayed $0.
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[TonyG77]

Total posts: 2
This is a new post #1
of 14 		Incorrect account balance displayed
May 27, 2009 05:15 am 
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This post is about: Quicken Online
I'm definitely having this problem too! Both of my accounts show a 0 balance in Q-Online, but the cleared transactions downloaded properly.

Replies to this message
  • flyers44 (May 27, 2009 10:50 am)
  • herblmann (May 27, 2009 10:51 am)



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    [flyers44]

    Total posts: 4
    This is a new post #2
    of 14         		Incorrect account balance displayed
    May 27, 2009 09:50 am 
    Reply to this message  
    This post is about: Quicken Online
    Replying to: TonyG77 (May 27, 2009 6:15 am)
    I am showing the same problem with my wachovia account.........maybe it's them

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    [herblmann]
    Texas
    Total posts: 1
    This is a new post #3
    of 14         		Incorrect account balance displayed
    May 27, 2009 09:51 am 
    Reply to this message  
    This post is about: Quicken Online
    Replying to: TonyG77 (May 27, 2009 6:15 am)
    Same with me. And, my iPhone client won't connect with quickenonline.com. I am so fed up with this flaky product that I am dumping it.

    Very disappointing for a Quicken product. I have been using desktop Quicken for ages.

    Replies to this message
  • bellatrix (Aug 7, 2009 1:54 pm)



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    [Kathryn, Quicken]
    Intuit Employee
    Arizona
    Total posts: 1659
    Voted helpful: 78
    Number of years using Quicken: 2 to 5 years
    Quicken Premier 2009
    Windows XP
    This is a new post #4
    of 14         		Incorrect account balance displayed
    May 27, 2009 10:01 am 
    Reply to this message  
    This post is about: Quicken Online
    Hi All,
    Sorry about this issue with Wachovia--we're working on correcting it as soon as possible--

    If you're experiencing this with accounts at other banks, please post back here with more details--

    Thanks--

    Replies to this message
  • bryanpark (Jun 17, 2009 3:03 pm)
  • hattier (Jun 27, 2009 8:04 am)
  • Thornton (Jul 24, 2009 5:03 pm)
  • thelacrosseacademy (Aug 11, 2009 8:55 pm)



    • Quicken Kathryn

    Signature - Please remember that this is a User-to-User community forum. If you come in to get an answer, see if there are any that you can provide. The more people who do that, the more likely you will get your answer.

    To help others trying to answer your question, go to "Preferences/Profile" to the left of the page and and fill in those fields.

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    [iduawlsh3]
    Alaska
    Total posts: 1
    This is a new post #5
    of 14         		Incorrect account balance displayed
    Jun 12, 2009 12:11 pm 
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    This post is about: Quicken Deluxe 2008
    I am having a similar problem with 3 Bank of America Visa accounts. The balances are wildly incorrect - by several thousand dollars in each.

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    [orijames]
    California
    Total posts: 5
    This is a new post #6
    of 14         		Incorrect account balance displayed
    Jun 14, 2009 05:01 pm 
    Reply to this message  
    This post is about: Quicken Online
    I corrected my beginning balance by looking at my bank statement from Washington Mutual and then I brought the balance up to the same amount in Quicken by making a deposit dated Jan 1 for the difference. With Bank of America I had to diminish the balance given by Quicken and I did that by making a withdrawal dated Jan 1. Bank of America is 9 days behind in being downloaded into Quicken. Does anyone else have this problem? Also, is there a way to delete the transaction lines (spaces) in the register. I made a lot of errors while going through the above. I erased the transactions that I had made (deposits etc.) but the spaces still remain and show 0 balance, which is not a problem, but the extra lines (spaces) take up space. How do you get rid of those unwanted lines (spaces)? Thx

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    [bryanpark]
    Oregon
    Total posts: 1
    This is a new post #7
    of 14         		Incorrect account balance displayed
    Jun 17, 2009 02:03 pm 
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    This post is about: Quicken Deluxe 2007
    Replying to: Quicken Kathryn (May 27, 2009 11:01 am)
    I am having a similar issue. My bank just changed from WAMU to Chase. Online Chase show my balance as one amount and in Quicken it shows my online balance as a different amount.

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    [ledwards]
    Connecticut
    Total posts: 2
    This is a new post #8
    of 14         		Incorrect account balance displayed
    Jun 20, 2009 05:02 pm 
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    This post is about: Quicken Online
    Cr3dit card balance is displaying available balance instead of total outstanding balance. Prior to Friday Credit Card balance was displayed as total outstanding balance NOT available balance.

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    [isad1201]
    California
    Total posts: 3
    This is a new post #9
    of 14         		Incorrect account balance displayed
    Jun 22, 2009 06:31 pm 
    Reply to this message  
    This post is about: Quicken Online
    The one that's not showing the right balance for me is Bank of America checking account. But having seen all the posts here - I'm getting very scared about my other accounts.....

    Help!

    My BofA checking account is showing a bigger balance than it really has. This is not good.

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    [Thornton]

    Total posts: 2
    This is a new post #10
    of 14         		Incorrect account balance displayed
    Jul 24, 2009 04:03 pm 
    Reply to this message  
    This post is about: Quicken Online
    Replying to: Quicken Kathryn (May 27, 2009 11:01 am)
    I have First National Bank of Colorado and it also shows the incorrect account balance.

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    [bellatrix]

    Total posts: 2
    This is a new post #11
    of 14         		Incorrect account balance displayed
    Aug 07, 2009 12:54 pm 
    Reply to this message  
    This post is about: Quicken Online
    Replying to: herblmann (May 27, 2009 10:51 am)
    I hung in with Quicken online for a couple of months, hoping the flakiness would resolve, but it's only gotten worse for me.

    1. I've got double listings of transactions (follows no pattern)
    2.Frequently would not update my account; also not following any pattern.
    3. Stopped using it for a month. Just logged back in, and several of my accounts will not refresh. I reentered my passwords, just to make sure. Still won't retrieve. It seems to have lost my CHASE account altogether.

    In short, I'm through with Quicken online. They just don't seem to be that interested in refining the product to be responsive to everyone's postings.

    I hope other people have a better experience than I have.

    Cheerio!

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    [thelacrosseacademy]
    Ohio
    Total posts: 1
    This is a new post #12
    of 14         		Incorrect account balance displayed
    Aug 11, 2009 07:55 pm 
    Reply to this message  
    This post is about: Quicken Online
    Replying to: Quicken Kathryn (May 27, 2009 11:01 am)
    My balance is also 0 and incorrect. Park National Bank.

    Any help out there?

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    [Browalex]

    Total posts: 1
    This is a new post #13
    of 14         		Incorrect account balance displayed
    Aug 14, 2009 01:36 pm 
    Reply to this message  
    This post is about: Quicken Online
    I am just starting and got things pretty well done, except that my income of two months ago doesn't show on Quicken. Is there a way to add an income entry for a past month? Month before and after show that income correctly. Alexa

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    [pripatel]

    Total posts: 1
    This is a new post #14
    of 14         		I am new to quicken and to the forum
    Aug 15, 2009 09:30 am 
    Reply to this message  
    This post is about: Quicken Online
    need help. 1) Is there any way to conatct Inuit for chat help?
    2) I cannot add acount on my set up menu

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