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Quicken Community / Forums / Quicken Online--the Online Quicken product / Managing my profile /
How do I get in touch with customer service?!?!?!!
Apr 10, 2008 07:48 pm

[uakaius12]
uakaius12
Virginia
Total posts: 2
This post is about: Quicken Online
I have tried and tried again to send an email through the form on the quicken online website. I am trying to get my account deactivated. I was locked out of my online account because I deleted my two bank accounts. I am required to enter them again if I want to go further in the system. I work during the day and am unable to call a telephone number because everything is 9-5 pacific. I have tried every entry form imaginable on the Intuit and Quicken websites but everything always times out. I JUST WANT TO CANCEL MY ACCOUNT!!! (And see a record of it!) If I have gotten through and not seen it on my side, no one has contacted me. I have also tried Quicken chat but have never gotten anyone online. Can someone point me to someone who can actually RESPOND to me?! As you can see I'm upset. I just want to cancel my account before my trial runs out.
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[helloworld]
New York
Total posts: 2
This is a new post #1
of 7 		How do I get in touch with customer service?!?!?!!
May 12, 2008 10:39 am 
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This post is about: Quicken Online
1.) Go to: https://quicken.intuit.com/commerce/account/secure/login.jhtml

2.) Login using your Quicken Account email and password

3.) Go to "My subscription"

4.) Hit "Cancel"

Replies to this message
  • rspencer9750 (Feb 2, 2009 12:06 pm)



    • 0 users found this answer helpful. Did you find this answer helpful? Yes No

    [2architects]
    California
    Total posts: 33
    Voted helpful: 5
    Number of years using Quicken: 6 to 10 years
    Quicken Mac 2007
    Mac OS X 10.4
    This is a new post #2
    of 7         		How do I get in touch with customer service?!?!?!!
    May 14, 2008 09:56 pm 
    Reply to this message  
    This post is about: Quicken Online
    No luck here either. From what I can tell there is no service.

    Replies to this message
  • Investor08 (May 25, 2008 12:25 pm)



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    [Investor08]

    Total posts: 4
    Voted helpful: 1
    This is a new post #3
    of 7         		How do I get in touch with customer service?!?!?!!
    May 25, 2008 12:25 pm 
    Reply to this message  
    This post is about: Quicken Online
    Correct, there is no customer service. They never responsed to my questions so I cancelled my account.

    1 user found this answer helpful. Did you find this answer helpful? Yes No

    [barronernst]
    Intuit Employee
    California
    Total posts: 872
    Voted helpful: 76
    This is a new post #4
    of 7         		How do I get in touch with customer service?!?!?!!
    Jun 11, 2008 06:58 am 
    Reply to this message  
    This post is about: Quicken Online
    All,
    Apologies for the challenges you've had with our support team. I'll report this to the support team to help them improve our service to you.

    Barron
    Quicken Online Product Manager

    Replies to this message
  • bshaink (Jul 12, 2008 4:50 am)



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    [bshaink]

    Total posts: 7
    Voted helpful: 1
    This is a new post #5
    of 7         		How do I get in touch with customer service?!?!?!!
    Jul 12, 2008 04:50 am 
    Reply to this message  
    This post is about: Quicken Online
    Baron, as you appear to be helpful, could you please ask customer service, technical support, application development, the managers, directors, and maybe the CEO to please look into the errors many people are getting with "Error during model data update". I have had this issue for several months without any decent customer service or responsivness. Thanks again for your help.

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    [Zorod]
    California
    Total posts: 6
    This is a new post #6
    of 7         		How do I get in touch with customer service?!?!?!!
    Aug 13, 2008 11:16 am 
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    This post is about: Quicken Online
    I am new to Quicken Online and am having the same problem related to the Error during model data update. I have posted my question regarding my Patelco Credit Union account.

    I have sent an email to support with the hopes of a response and/or solution. Also an email to Patelco.

    I am losing faith in this program reading peoples frustrations with very little to no Quicken admin support.

    In my case Quicken Online will lose my business at the deadline of just before I have to start paying for this service.

    Replies to this message
  • Zorod (Aug 13, 2008 11:16 am)




    • patelco_error
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    [rspencer9750]

    Total posts: 3
    This is a new post #7
    of 7         		How do I get in touch with customer service?!?!?!!
    Feb 02, 2009 12:06 pm 
    Reply to this message  
    This post is about: Quicken Online
    Replying to: helloworld (May 12, 2008 10:39 am)
    Hey Helloworld,
    I recently paid off a CC...if I cancel it will it delete all the trends and goal information from the past?

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