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Quicken Community / Forums / Quicken Online--the Online Quicken product / Managing my profile /
Forgotten password
Sep 19, 2009 07:06 am

[techful]
techful
Ohio
Total posts: 3
This post is about: Quicken Online
When requesting a forgotten password I am taken to a dialog that asks me to answer a security question but it does not display the question for me. So when requesting a forgotten security question I am asked to fill out a form where the field AuthID is not required but upon form submission it reports AuthID is a required field.
Anyone share my frustration?
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[techful]
Ohio
Total posts: 3
This is a new post #1
of 2 		Forgotten password
Sep 21, 2009 04:33 pm 
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This post is about: Quicken Online
I'm pretty sure I'm not imagining this..

Guess the question

If I could remember the security question, perhaps I could remember the answer as well...

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[techful]
Ohio
Total posts: 3
This is a new post #2
of 2 		Forgotten password
Sep 22, 2009 03:51 am 
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This post is about: Quicken Online
So here we have the next step if we have forgotten the answer to the unknown security question that assures us we will not need to provide a AuthID..

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Yet once the next form is filled out and submitted, we discover that yes indeed, you better have an AuthID if you want to talk to tech support...

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So.. I guess if Quicken Online provided AuthIDs, you would need to have it before you needed it...

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Quicken Community / Forums / Quicken Online--the Online Quicken product / Managing my profile /




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