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Quicken Community / Forums / Quicken Online--the Online Quicken product / Meet Your Budget Goals /
I am setting up my budget in the plan spending section. Every time I edit
Apr 27, 2009 09:10 am

[Elizabeth10]
Elizabeth10

Total posts: 2
This post is about: Quicken Online
I am setting up my budget in the plan spending section. Every time I edit a goal for a particular account, a few minutes later (as I edit other account goals) I see that my original goal that I just typed in has been changed. Why is this happening? I'm very frustrated.
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[KateW]
Intuit Employee

Total posts: 233
Voted helpful: 42
Number of years using Quicken: 10+ years
Quicken Online
This is a new post #5
of 8 		Goals revert back to Averages after manual update
Jun 10, 2009 03:29 pm 
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This post is about: Quicken Online
Replying to: jakeblaser (Jun 10, 2009 1:47 pm)
Hi Jake,

A couple of us just tried what you are describing and we can't reproduce the two issues.

Would you have a minute to contact Support and let them know about this? And include your AuthID? That will help us troubleshoot why this is happening to you and others.

You can contact Support by clicking the Support link in the upper-right and then clicking the Contact Us Now link in the window that opens.

You can find your AuthID from the Settings page. Click View in the Account Details section and then you can copy your AuthID.

Thanks for your help,
Kate Whelan
Quicken Online Writer

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[tdw612]

Total posts: 1
This is a new post #6
of 8 		I am setting up my budget in the plan spending section. Every time I edit
Jul 17, 2009 08:24 am 
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This post is about: Quicken Online
I thought this was happening to me too. I was very frustrated, but then I realized that it was only the "overall" category that was not staying at the amount I put it at. Apparently that category changes depending on what all of the other categories add up to. It seems a little counter-productive to have an "edit" option for that category when it is basically going to edit itself. Hope this helps!

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  • lebkin (Jul 20, 2009 11:57 am)



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    [lebkin]

    Total posts: 4
    This is a new post #7
    of 8         		I am setting up my budget in the plan spending section. Every time I edit
    Jul 20, 2009 10:57 am 
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    This post is about: Quicken Online
    Replying to: tdw612 (Jul 17, 2009 9:24 am)
    The idea is that you can adjust your budget two different ways. You can edit individual items, which will adjust the overall budget up or down. Or you can edit the overall budget, and Quicken will adjust everything else proportionally.

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    [jakeblaser]
    Florida
    Total posts: 3
    This is a new post #8
    of 8         		I am setting up my budget in the plan spending section. Every time I edit
    Jul 20, 2009 01:14 pm 
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    This post is about: Quicken Online
    Thanks everyone for trying to help. I am not referring to the overall budget, but rather the individual categories. I am very computer savvy. I have tried this basic task on several different computers that are running various operating systems and also various versions of internet explorer, safari to still have the same problem that cannot be reproduced. There must be some kind of compatibility issue with versions of IE or flash, or something. My Mac and PC are updated with the latest and greatest everything.

    This could be such a great tool. What a shame. I cannot believe that more people are not complaining about this - Probably because they gave up a long time ago like I should have. It simply does not work and I cannot get an answer from Quicken other than "We cannot reproduce this."

    Why I am even continuing to even try to get this to work is beyond me. Good luck everyone.

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