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Quicken Community / Forums / Quicken Online--the Online Quicken product / Categorizing Transactions to see Trends / No Payee Details displayed from my Citibank account, only "Debit Purchase". /
No Payee Details displayed from my Citibank account, only "Debit Purchase".
May 18, 2008 09:48 am

[dimecol]
dimecol

Total posts: 3
This post is about: Quicken Online
I just signed up for Quicken Online, and I am trying to use it to organize my Citibank account. However, the transaction column is not pulling the complete payee data details from my bank. For example, I have a lot of transactions that only display "Debit Purchase". Quicken Online is no use for me in this way. I asked the support service but got no answer yet. Did anybody get a solution for this?
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[shapple]
Cranston
Total posts: 2
Voted helpful: 1
This is a new post #3
of 10 		No Payee Details displayed from my Citibank account, only "Debit Purchase".
Jul 06, 2008 05:08 pm 
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This post is about: Quicken Online
I am having the same problem with my Sovereign Bank account--the payee detail just says "CHK CARD PUR"
Was Quicken able to fix the problem with Citibank accounts?

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  • dimecol (Jul 7, 2008 7:45 am)



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    [dimecol]

    Total posts: 3
    This is a new post #4
    of 10         		No Payee Details displayed from my Citibank account, only "Debit Purchase".
    Jul 07, 2008 06:45 am 
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    This post is about: Quicken Online
    Hello!





    No, nothing was solved for me, so I actually cancelled my trial version of Quicken Online. It is a shame, but as for you, it had no use without payee details. Please let me know if you have better news.
    Thanks,

    Lucina

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  • COnarcpcl (Jul 16, 2008 4:43 pm)



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    [COnarcpcl]

    Total posts: 1
    This is a new post #5
    of 10         		No Payee Details displayed from my Citibank account, only "Debit Purchase".
    Jul 16, 2008 03:43 pm 
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    This post is about: Quicken Online
    We had the same problem due to using sovereign bank, which is unfortunate as we were looking forward to using the program

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  • sdbj (Aug 4, 2008 5:06 pm)



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    [sdbj]
    New York
    Total posts: 2
    This is a new post #6
    of 10         		No Payee Details displayed from my Citibank account, only "Debit Purchase".
    Aug 04, 2008 04:06 pm 
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    This post is about: Quicken Online
    yes, am too really disappointed and have the same problem - no info from citibank current account payees. but the credit cards work info works fine.
    would be good to know if this is going to be fixed, else will just give up on the service.

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    [ogoog]
    New York
    Total posts: 4
    Voted helpful: 1
    This is a new post #7
    of 10         		No Payee Details displayed from my Citibank account, only "Debit Purchase".
    Sep 23, 2008 06:35 pm 
    Reply to this message  
    This post is about: Quicken Online
    This is super important. I tried quicken online about 6 months or a year ago and quit because of this. And now I decided to try again to see if they fixed it, and there's no change.

    Come on, Intuit! Citibank is a huge bank, I'm sure there are lots of people with this problem that are not posting here. Quicken Online seems great, and I want to use it, but it's just useless when every purchase appears as "DEBIT PURCHASE Aug" and I can't see what it was actually for.

    I switched to Mint.com, which is free, and they display the full payee name for Citibank accounts.

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    [shapple]
    Cranston
    Total posts: 2
    Voted helpful: 1
    This is a new post #8
    of 10         		No Payee Details displayed from my Citibank account, only "Debit Purchase".
    Sep 25, 2008 09:39 am 
    Reply to this message  
    This post is about: Quicken Online
    Here is what I was told by Quicken:

    We are having this problem because our banks store the complete Payee name in two different columns. One is the Payee field, the other is the Memo field. The information we want (the name of the payee) is in the 2nd column, the Memo Field. The first field just labels the type of transaction (ATM, Debit Card, etc...) Quicken only downloads the information from the first field.

    I don't know how hard it would be for them to get info from the other column, but was told that for this software, the feature was "not available." I ditched Quicken a couple of months ago and am relatively satisfied with iBank. It's not an online system, but it works better on a Mac than Quicken.

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    [dezinerg]
    California
    Total posts: 2
    This is a new post #9
    of 10         		No Payee Details displayed from my Citibank account, only "Debit Purchase".
    Oct 14, 2008 10:35 am 
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    This post is about: Quicken Online
    I just posted a separate entry on this exact subject since I have a Citibank account and also don't get any payee details when using my ATM card.

    It's very difficult to keep track of spending since there is no specific information to remind you of what exactly you paid for!

    So, are there other banks whose merchant information is much better when using the ATM card option?

    I would be willing to switch to one of those banks.

    Replies to this message
  • coopertwist (Nov 3, 2009 2:44 pm)



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    [coopertwist]
    Illinois
    Total posts: 1
    This is a new post #10
    of 10         		No Payee Details displayed from my Citibank account, only "Debit Purchase".
    Nov 03, 2009 01:44 pm 
    Reply to this message  
    This post is about: Quicken Online
    Replying to: dezinerg (Oct 14, 2008 11:35 am)
    The response I got from Citibank to solve this problem with the software I needed to enroll and pay for the quicken download service.

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