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Quicken Community / Forums / Quicken Online--the Online Quicken product / Categorizing Transactions to see Trends / No Payee Details displayed from my Citibank account, only "Debit Purchase". /
No Payee Details displayed from my Citibank account, only "Debit Purchase".
May 18, 2008 09:48 am

[dimecol]
dimecol

Total posts: 3
This post is about: Quicken Online
I just signed up for Quicken Online, and I am trying to use it to organize my Citibank account. However, the transaction column is not pulling the complete payee data details from my bank. For example, I have a lot of transactions that only display "Debit Purchase". Quicken Online is no use for me in this way. I asked the support service but got no answer yet. Did anybody get a solution for this?
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[shapple]
Cranston
Total posts: 2
Voted helpful: 1
This is a new post #8
of 10 		No Payee Details displayed from my Citibank account, only "Debit Purchase".
Sep 25, 2008 09:39 am 
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This post is about: Quicken Online
Here is what I was told by Quicken:

We are having this problem because our banks store the complete Payee name in two different columns. One is the Payee field, the other is the Memo field. The information we want (the name of the payee) is in the 2nd column, the Memo Field. The first field just labels the type of transaction (ATM, Debit Card, etc...) Quicken only downloads the information from the first field.

I don't know how hard it would be for them to get info from the other column, but was told that for this software, the feature was "not available." I ditched Quicken a couple of months ago and am relatively satisfied with iBank. It's not an online system, but it works better on a Mac than Quicken.

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[dezinerg]
California
Total posts: 2
This is a new post #9
of 10 		No Payee Details displayed from my Citibank account, only "Debit Purchase".
Oct 14, 2008 10:35 am 
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This post is about: Quicken Online
I just posted a separate entry on this exact subject since I have a Citibank account and also don't get any payee details when using my ATM card.

It's very difficult to keep track of spending since there is no specific information to remind you of what exactly you paid for!

So, are there other banks whose merchant information is much better when using the ATM card option?

I would be willing to switch to one of those banks.

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  • coopertwist (Nov 3, 2009 2:44 pm)



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    [coopertwist]
    Illinois
    Total posts: 1
    This is a new post #10
    of 10         		No Payee Details displayed from my Citibank account, only "Debit Purchase".
    Nov 03, 2009 01:44 pm 
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    This post is about: Quicken Online
    Replying to: dezinerg (Oct 14, 2008 11:35 am)
    The response I got from Citibank to solve this problem with the software I needed to enroll and pay for the quicken download service.

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