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Quicken Community / Forums / Quicken Online--the Online Quicken product / Categorizing Transactions to see Trends /
Duplicate Transactions--a communitywide problem for Quicken Online users
Oct 17, 2008 02:58 am

[marktun]
marktun

Total posts: 21
Voted helpful: 1
Number of years using Quicken: 10+ years
Quicken Online 2006
Windows Vista
This post is about: Quicken Online
Hello Folks,

After keyword searching "duplicate transactions" in the Quicken Online forum, it's clear that having duplicates of the same transaction...sometimes 2 or 3 or 4 of the same transaction....is a common problem that was identified many months ago. It's certainly something that my wife and I struggle with, having to go through our Bank of America (checking & credit card) and Fidelity (ATM/debit card) accounts.

On an ongoing basis, we're forced to review these and other accounts, sort by dollar amount, and individually delete duplicated transactions. From what I've seen, this is the only "fix" that the Quicken Online team has put forward, and if that's the case it's really not acceptable.

As to cause...I can only speculate that transactions that are in a "pending" status (e.g., payroll deposits the night before they are actually available) might create duplicates if QO can't distinguish between a pending and finalized ACH deposit.

Or in the case of credit cards, the act of creating the "authorization" for a charge, then followed by the actual charging of the card, might also be creating duplicates.

This is fairly simple stuff--problems that the Intuit engineering team has already identified and solved under other Quicken platforms.

It's an issue that negatively impacts our desire to recommend QO to others--I know such "net promoter" scores are an important customer satisfaction metric for Intuit.

We can't recommend Quicken Online because this issue create extra effort and hassle for users who have to look for duplicates, AND it leads to balance mismatch's between the actual bank or credit card balance and the one shown in Quicken Online that are impacted by duplicate transactions.

And we won't even get into those users who haven't noticed the duplicates and are trying to figure out why their balances don't match. They're not recommending QO....they are leaving.

With respect, I think that fixing this sort of basic functionality goes to the heart of product credibility and our ability to rave about it to our family and friends. We WANT to be net promoters....but the duplicates are a real deal breaker.

Thanks in advance to making this a priority.

With best wishes,

Mark
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[xxxin]

Total posts: 2
This is a new post #53
of 86 		Duplicate Transactions--a communitywide problem for Quicken Online users
Aug 10, 2009 10:14 am 
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This post is about: Quicken Online
I got this problem after I reset my First Tech Credit Union bank accounts. Many duplicated transactions begin with ": " appear...

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  • jbiz (Aug 11, 2009 7:46 pm)



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    [jbiz]

    Total posts: 11
    This is a new post #54
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Aug 11, 2009 06:46 pm 
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    This post is about: Quicken Online
    Replying to: xxxin (Aug 10, 2009 11:14 am)
    Here is what I see with Chase:

    Chase site shows my balance, say 1000.00. This balance includes pending transactions.

    QO I have pending transactions entered, and QO subtracts from the balance it gets from Chase to show my current actual available money. The problem is, the balance it got from Chase already included the pending transactions, so when QO subtracts the pending transactions, it is in effect, doing it twice.

    The only thing I can think would help this is if Chase modified their website to not include the balance from pending transactions or if QO somehow could get the balance before the pending transactions...

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    [pullet]
    California
    Total posts: 9
    Voted helpful: 2
    Number of years using Quicken: 10+ years
    Quicken Mac 2007
    Mac OS X 10.5
    This is a new post #55
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Aug 12, 2009 01:17 pm 
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    This post is about: Quicken Online
    Everytime I delete a duplicate transaction, I am told that duplicates are rare... yet I get 4-5 a month on my checking account.

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  • KateW (Aug 12, 2009 4:17 pm)



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    [KateW]
    Intuit Employee

    Total posts: 233
    Voted helpful: 42
    Number of years using Quicken: 10+ years
    Quicken Online
    This is a new post #56
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Aug 12, 2009 03:17 pm 
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    This post is about: Quicken Online
    Replying to: pullet (Aug 12, 2009 2:17 pm)
    Hi pullet,

    Can you post back with the most recent date of your duplicate transactions?

    Thanks,
    Kate W
    Quicken Online Writer

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  • TireSandals (Oct 6, 2009 8:39 pm)



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    [annebri815]

    Total posts: 1
    This is a new post #57
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Aug 21, 2009 07:43 pm 
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    This post is about: Quicken Online
    This is happening with Fidelity mySmart Cash account and linked savings account and AMEX cc. It does appear that one transaction occurs on the day it was made and the next a few days later, sometimes with "Cash" as the initial payee.

    I agree completely with Mark. I have been enthusiastically using this for sometime now and only in the past couple of months have these duplicates occurred on such a massive scale. This completely defeats the purpose of automatically uploading my debit card transactions and makes me reluctant to put any further effort into manually categorizing my expenditures.

    I would appreciate information as to when this problem will be addressed and fixed and recommendations for the meantime

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    [eco001]
    Texas
    Total posts: 2
    Number of years using Quicken: 10+ years
    Quicken Deluxe 2008
    Windows XP
    This is a new post #58
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Aug 25, 2009 08:34 am 
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    This post is about: Quicken Online
    My wife just inadvertently accepted a boatload of duplicate transactions from Wells Fargo today. I came here looking for a convenient way to find and delete these.

    Unfortunately, there appears to be no built-in mechanism for this. So I rummaged around and found something that was thorough, albeit tedious. I filtered the register for transactions within the time frame for the duplicates. I then sorted the list by transaction amount, then scrolled through the list looking for the duplicates which were now side by side since their dates matched as well.

    In retrospect, it may have been better to restore a recent backup and re-download the transactions. You'd still have to confirm and reject the duplicates if the problem recurred tho, which is still a tedious proposition.

    I'd sure like to know what caused this behavior in the first place. We'll be on guard for it in the future.

    Chris

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    [judipete]

    Total posts: 1
    This is a new post #59
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Sep 14, 2009 01:39 pm 
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    This post is about: Quicken Online
    I am having the same problem with my Fidelity Smart Cash Account; it is a lot of work to sort & delete the duplicates. Is there a resolution to this problem in sight?

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    [andibyday]

    Total posts: 3
    This is a new post #60
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Sep 24, 2009 06:46 pm 
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    This post is about: Quicken Online
    the history for my patelco account is plagued with duplicate transactions for all of september. Do i really need to clean this out myself? I am about to jump ship and move to the competition.

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    [jasonccrane]
    Georgia
    Total posts: 4
    This is a new post #61
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Oct 04, 2009 02:17 pm 
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    This post is about: Quicken Online
    Quoted from: Q-Five (Oct 23, 2008 8:27 am)
    Getting duplicate deposits with Wachovia - seems related to ACH deposits. Weird thing is that duplicate doesn't seem to affect overall balance of individual account but may or may not affect Quicken's total profile views - deletion of duplicate certainly does because I did this and then couldn't undo it. Have to wait for another automated paycheck deposit to see how this really affects the balance, I didn't note before I deleted last time and then couldn't go back.
    Same here with WaMu... no fix in sight it appears.

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    [diostruco]

    Total posts: 2
    This is a new post #62
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Oct 04, 2009 05:54 pm 
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    This post is about: Quicken Online
    For me it have become a real headache dealing with my Citizens Back account. I am finding 2 or sometimes 3 copies of a transaction.

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    [nchastings]
    California
    Total posts: 2
    This is a new post #63
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Oct 06, 2009 10:07 am 
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    This post is about: Quicken Online
    I am getting duplicates (today) from Bank of America. It appears that "pending" transaction got recorded as actual transaction and then again recorded when they were "real" transactions. Any fixes coming soon?

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    [nchastings]
    California
    Total posts: 2
    This is a new post #64
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Oct 06, 2009 10:07 am 
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    This post is about: Quicken Online
    Also getting dups from Bank of America today. Appears pending get logged as real and then logged again when they are finalized. Any fixes in the pipeline?

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  • clemmon74 (Oct 6, 2009 7:20 pm)



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    [clemmon74]
    North Carolina
    Total posts: 3
    This is a new post #65
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Oct 06, 2009 06:20 pm 
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    This post is about: Quicken Online
    Replying to: nchastings (Oct 6, 2009 11:07 am)
    Count me in too--just went on today, and now have double transactions for almost everything in Bank of America--including transactions from months past that weren't duplicated as of last week. I've been considering switching away from Quicken Online as it is, and if this is really a consistent issue (as it seems it may be reading this thread), it may be time for me to jump ship to another site.

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  • TireSandals (Oct 6, 2009 8:22 pm)



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    [TireSandals]

    Total posts: 3
    This is a new post #66
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Oct 06, 2009 07:22 pm 
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    This post is about: Quicken Online
    Replying to: clemmon74 (Oct 6, 2009 7:20 pm)
    I have the same problem. Some, but not all transactions are doubled.

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    [TireSandals]

    Total posts: 3
    This is a new post #67
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Oct 06, 2009 07:39 pm 
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    This post is about: Quicken Online
    Replying to: KateW (Aug 12, 2009 4:17 pm)
    If its any help I got a whole slew of duplicates today 10/6/09. I had logged in to check something then logged back in a few minutes later (around 18:00 PST) and I had about $2000 more. This was because several deposits to my checking account had doubled. Several purchases doubled too. The new purchase entries have more info attached to them for example:
    1st: 10/02/09 Macy's -- $24.53
    2nd: 10/02/09 Macy's (plus lots of numbers) -- $24.53

    These duplicate transactions range back to months ago. Cleaning up all that would take many hours...

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    [kfraj5792109]

    Total posts: 10
    This is a new post #68
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Oct 06, 2009 10:33 pm 
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    This post is about: Quicken Online
    how do i ducipat

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    [clemmon74]
    North Carolina
    Total posts: 3
    This is a new post #69
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Oct 07, 2009 08:09 am 
    Reply to this message  
    This post is about: Quicken Online
    Just a followup--I wrote to QO support about this problem--they requested that I send them a screen shot to further diagnose. Really? What is a screenshot going to help? All of my Bank of America charges are now showing up as duplicates, and it's obviously a problem lots of people are having.

    In the meantime, I stumbled across mint.com, which looks very similar to QO, except that it has better categorization, more info (gives me my latest interest rate and available credit for each card), more trends graphing ability, more accounts that I can input (allows me to input my car loans and mortgage acct), and generally a better interface.

    I think this latest issue of duplication may have caused QO to lose me as a customer.

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    [been17]
    California
    Total posts: 2
    This is a new post #70
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Oct 11, 2009 03:13 pm 
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    This post is about: Quicken Online
    I started using QuickenOnline about a year ago, but I have not really used it within the last 5 months. Upon logging in today and cleaning up the accounts/categories, I noticed that almost all my BofA transactions have been duplicated... as far back as May of this year (which was around the time I stopped using it frequently), perhaps even earlier. This was strange to me because I never had a problem with this before. Instead of keeping my finances easier to track, it's making it harder; while my balance on the home/account page is accurate, when I go into "Trends" the totals are NOT accurate.. as they count the duplicate transactions, so that is of no use to me. I really hope they have a fix for this soon as I need to get all this straightened out as soon as possible. Thanks.

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  • clemmon74 (Oct 13, 2009 1:38 pm)



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    [clemmon74]
    North Carolina
    Total posts: 3
    This is a new post #71
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Oct 13, 2009 12:38 pm 
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    This post is about: Quicken Online
    Replying to: been17 (Oct 11, 2009 4:13 pm)
    What's really interesting to me is that it seems that a ton of people are having a problem with duplicate BOA charges, yet a week after it started showing up, there's still been no action by QO.

    It's pretty moot for me at this point though--I now have everything transferred to Mint.com, which I like a lot better. I'll probably cancel my QO later this week. Anyone else have any experience with other sites?

    Replies to this message
  • been17 (Nov 25, 2009 12:26 pm)



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    [nmccullar]

    Total posts: 2
    This is a new post #72
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Oct 19, 2009 12:18 pm 
    Reply to this message  
    This post is about: Quicken Online
    Replying to: Quicken Kathryn (Oct 17, 2008 11:29 am)
    Frequent duplicate transactions on my account at Citizens Bank - Mid Atl Consumer

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    [nicholashall]

    Total posts: 2
    This is a new post #73
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Nov 17, 2009 11:43 pm 
    Reply to this message  
    This post is about: Quicken Online
    Just want to officially join the group of frustrated Bank of America account holders getting duplicate entries. If this happens again, I will leave quicken online. The hassle definitely outweighs any quicken online benefits.

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  • TireSandals (Nov 20, 2009 3:13 pm)



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    [TireSandals]

    Total posts: 3
    This is a new post #74
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Nov 20, 2009 02:13 pm 
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    This post is about: Quicken Online
    Replying to: nicholashall (Nov 18, 2009 12:43 am)
    I left quicken online because of the duplicate transaction problem. I was just checking back to see if it was resolved. Apparently the answer is NO...

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    [been17]
    California
    Total posts: 2
    This is a new post #75
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Nov 25, 2009 11:26 am 
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    This post is about: Quicken Online
    Replying to: clemmon74 (Oct 13, 2009 1:38 pm)
    I am still getting duplications, but not as often. I contacted support and they NEVER got back to me.

    clemmon74- I was thinking of switching to mint.com as well... but upon loggin in this forum today I noticed that it said "Mint.com/Quicken Online".. Did they merge? I will be really disappointed if I switch to mint only to find the same problem due to the merging... have you experienced anything different?

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    [shroffg]

    Total posts: 2
    This is a new post #76
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Nov 29, 2009 06:00 am 
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    This post is about: Quicken Online
    Does anyone from QUICKEN read these forums? I have the same issue as all these gentlefolks here - I have Fidelity so i fall in the same bucket as many of you. I was hoping that someone from QUICKEN would have taken notice and solved the issue by now - I guess not!!!

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    [marcoswald]

    Total posts: 1
    This is a new post #77
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Dec 05, 2009 06:22 am 
    Reply to this message  
    This post is about: Quicken Online
    have been having the same issue with MetroBank formerly Commerce Bank

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