After keyword searching "duplicate transactions" in the Quicken Online forum, it's clear that having duplicates of the same transaction...sometimes 2 or 3 or 4 of the same transaction....is a common problem that was identified many months ago. It's certainly something that my wife and I struggle with, having to go through our Bank of America (checking & credit card) and Fidelity (ATM/debit card) accounts.
On an ongoing basis, we're forced to review these and other accounts, sort by dollar amount, and individually delete duplicated transactions. From what I've seen, this is the only "fix" that the Quicken Online team has put forward, and if that's the case it's really not acceptable.
As to cause...I can only speculate that transactions that are in a "pending" status (e.g., payroll deposits the night before they are actually available) might create duplicates if QO can't distinguish between a pending and finalized ACH deposit.
Or in the case of credit cards, the act of creating the "authorization" for a charge, then followed by the actual charging of the card, might also be creating duplicates.
This is fairly simple stuff--problems that the Intuit engineering team has already identified and solved under other Quicken platforms.
It's an issue that negatively impacts our desire to recommend QO to others--I know such "net promoter" scores are an important customer satisfaction metric for Intuit.
We can't recommend Quicken Online because this issue create extra effort and hassle for users who have to look for duplicates, AND it leads to balance mismatch's between the actual bank or credit card balance and the one shown in Quicken Online that are impacted by duplicate transactions.
And we won't even get into those users who haven't noticed the duplicates and are trying to figure out why their balances don't match. They're not recommending QO....they are leaving.
With respect, I think that fixing this sort of basic functionality goes to the heart of product credibility and our ability to rave about it to our family and friends. We WANT to be net promoters....but the duplicates are a real deal breaker.
Duplicate Transactions--a communitywide problem for Quicken Online users Aug 21, 2009 07:43 pm
This post is about: Quicken Online
This is happening with Fidelity mySmart Cash account and linked savings account and AMEX cc. It does appear that one transaction occurs on the day it was made and the next a few days later, sometimes with "Cash" as the initial payee.
I agree completely with Mark. I have been enthusiastically using this for sometime now and only in the past couple of months have these duplicates occurred on such a massive scale. This completely defeats the purpose of automatically uploading my debit card transactions and makes me reluctant to put any further effort into manually categorizing my expenditures.
I would appreciate information as to when this problem will be addressed and fixed and recommendations for the meantime
Duplicate Transactions--a communitywide problem for Quicken Online users Aug 25, 2009 08:34 am
This post is about: Quicken Online
My wife just inadvertently accepted a boatload of duplicate transactions from Wells Fargo today. I came here looking for a convenient way to find and delete these.
Unfortunately, there appears to be no built-in mechanism for this. So I rummaged around and found something that was thorough, albeit tedious. I filtered the register for transactions within the time frame for the duplicates. I then sorted the list by transaction amount, then scrolled through the list looking for the duplicates which were now side by side since their dates matched as well.
In retrospect, it may have been better to restore a recent backup and re-download the transactions. You'd still have to confirm and reject the duplicates if the problem recurred tho, which is still a tedious proposition.
I'd sure like to know what caused this behavior in the first place. We'll be on guard for it in the future.
Duplicate Transactions--a communitywide problem for Quicken Online users Sep 14, 2009 01:39 pm
This post is about: Quicken Online
I am having the same problem with my Fidelity Smart Cash Account; it is a lot of work to sort & delete the duplicates. Is there a resolution to this problem in sight?
Duplicate Transactions--a communitywide problem for Quicken Online users Sep 24, 2009 06:46 pm
This post is about: Quicken Online
the history for my patelco account is plagued with duplicate transactions for all of september. Do i really need to clean this out myself? I am about to jump ship and move to the competition.
Getting duplicate deposits with Wachovia - seems related to ACH deposits. Weird thing is that duplicate doesn't seem to affect overall balance of individual account but may or may not affect Quicken's total profile views - deletion of duplicate certainly does because I did this and then couldn't undo it. Have to wait for another automated paycheck deposit to see how this really affects the balance, I didn't note before I deleted last time and then couldn't go back.
Same here with WaMu... no fix in sight it appears.
Duplicate Transactions--a communitywide problem for Quicken Online users Oct 06, 2009 10:07 am
This post is about: Quicken Online
I am getting duplicates (today) from Bank of America. It appears that "pending" transaction got recorded as actual transaction and then again recorded when they were "real" transactions. Any fixes coming soon?
Duplicate Transactions--a communitywide problem for Quicken Online users Oct 06, 2009 10:07 am
This post is about: Quicken Online
Also getting dups from Bank of America today. Appears pending get logged as real and then logged again when they are finalized. Any fixes in the pipeline?
Count me in too--just went on today, and now have double transactions for almost everything in Bank of America--including transactions from months past that weren't duplicated as of last week. I've been considering switching away from Quicken Online as it is, and if this is really a consistent issue (as it seems it may be reading this thread), it may be time for me to jump ship to another site.
If its any help I got a whole slew of duplicates today 10/6/09. I had logged in to check something then logged back in a few minutes later (around 18:00 PST) and I had about $2000 more. This was because several deposits to my checking account had doubled. Several purchases doubled too. The new purchase entries have more info attached to them for example:
1st: 10/02/09 Macy's -- $24.53
2nd: 10/02/09 Macy's (plus lots of numbers) -- $24.53
These duplicate transactions range back to months ago. Cleaning up all that would take many hours...
Duplicate Transactions--a communitywide problem for Quicken Online users Oct 07, 2009 08:09 am
This post is about: Quicken Online
Just a followup--I wrote to QO support about this problem--they requested that I send them a screen shot to further diagnose. Really? What is a screenshot going to help? All of my Bank of America charges are now showing up as duplicates, and it's obviously a problem lots of people are having.
In the meantime, I stumbled across mint.com, which looks very similar to QO, except that it has better categorization, more info (gives me my latest interest rate and available credit for each card), more trends graphing ability, more accounts that I can input (allows me to input my car loans and mortgage acct), and generally a better interface.
I think this latest issue of duplication may have caused QO to lose me as a customer.
Duplicate Transactions--a communitywide problem for Quicken Online users Oct 11, 2009 03:13 pm
This post is about: Quicken Online
I started using QuickenOnline about a year ago, but I have not really used it within the last 5 months. Upon logging in today and cleaning up the accounts/categories, I noticed that almost all my BofA transactions have been duplicated... as far back as May of this year (which was around the time I stopped using it frequently), perhaps even earlier. This was strange to me because I never had a problem with this before. Instead of keeping my finances easier to track, it's making it harder; while my balance on the home/account page is accurate, when I go into "Trends" the totals are NOT accurate.. as they count the duplicate transactions, so that is of no use to me. I really hope they have a fix for this soon as I need to get all this straightened out as soon as possible. Thanks.
What's really interesting to me is that it seems that a ton of people are having a problem with duplicate BOA charges, yet a week after it started showing up, there's still been no action by QO.
It's pretty moot for me at this point though--I now have everything transferred to Mint.com, which I like a lot better. I'll probably cancel my QO later this week. Anyone else have any experience with other sites?
Duplicate Transactions--a communitywide problem for Quicken Online users Nov 17, 2009 11:43 pm
This post is about: Quicken Online
Just want to officially join the group of frustrated Bank of America account holders getting duplicate entries. If this happens again, I will leave quicken online. The hassle definitely outweighs any quicken online benefits.
I am still getting duplications, but not as often. I contacted support and they NEVER got back to me.
clemmon74- I was thinking of switching to mint.com as well... but upon loggin in this forum today I noticed that it said "Mint.com/Quicken Online".. Did they merge? I will be really disappointed if I switch to mint only to find the same problem due to the merging... have you experienced anything different?
Duplicate Transactions--a communitywide problem for Quicken Online users Nov 29, 2009 06:00 am
This post is about: Quicken Online
Does anyone from QUICKEN read these forums? I have the same issue as all these gentlefolks here - I have Fidelity so i fall in the same bucket as many of you. I was hoping that someone from QUICKEN would have taken notice and solved the issue by now - I guess not!!!
I find it interesting that you want to know "what banks are CAUSING" this issue, implying that no way could it be Quicken's fault. OK, well, let me say you are not interpreting Fidelity's transactions correctly - when I have 2 transactions, and then a total, Quicken counts that as 3 transactions. Uh, sorry Quicken team, that's YOUR fault, and based on so many here with the same problem, you may want to fix it soon lest Quicken's reputation may diminish into "you get what you pay for....."
Duplicate Transactions--a communitywide problem for Quicken Online users Dec 13, 2009 02:43 pm
This post is about: Quicken Online
I'm having this problem with many of my accounts. I would be nice if Quicken had the ability for the users to specify an opening balance and then displayed on the side a running balance for each account. If I'm in the transaction tab and specify on account i would like the ability to see a running balance to make sure I can account for all of the transactions. I've lost faith that my transaction roll-up to the account totals.
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