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Quicken Community / Forums / Quicken Online--the Online Quicken product / Categorizing Transactions to see Trends /
Duplicate Transactions--a communitywide problem for Quicken Online users
Oct 17, 2008 02:58 am

[marktun]
marktun

Total posts: 21
Voted helpful: 1
Number of years using Quicken: 10+ years
Quicken Online 2006
Windows Vista
This post is about: Quicken Online
Hello Folks,

After keyword searching "duplicate transactions" in the Quicken Online forum, it's clear that having duplicates of the same transaction...sometimes 2 or 3 or 4 of the same transaction....is a common problem that was identified many months ago. It's certainly something that my wife and I struggle with, having to go through our Bank of America (checking & credit card) and Fidelity (ATM/debit card) accounts.

On an ongoing basis, we're forced to review these and other accounts, sort by dollar amount, and individually delete duplicated transactions. From what I've seen, this is the only "fix" that the Quicken Online team has put forward, and if that's the case it's really not acceptable.

As to cause...I can only speculate that transactions that are in a "pending" status (e.g., payroll deposits the night before they are actually available) might create duplicates if QO can't distinguish between a pending and finalized ACH deposit.

Or in the case of credit cards, the act of creating the "authorization" for a charge, then followed by the actual charging of the card, might also be creating duplicates.

This is fairly simple stuff--problems that the Intuit engineering team has already identified and solved under other Quicken platforms.

It's an issue that negatively impacts our desire to recommend QO to others--I know such "net promoter" scores are an important customer satisfaction metric for Intuit.

We can't recommend Quicken Online because this issue create extra effort and hassle for users who have to look for duplicates, AND it leads to balance mismatch's between the actual bank or credit card balance and the one shown in Quicken Online that are impacted by duplicate transactions.

And we won't even get into those users who haven't noticed the duplicates and are trying to figure out why their balances don't match. They're not recommending QO....they are leaving.

With respect, I think that fixing this sort of basic functionality goes to the heart of product credibility and our ability to rave about it to our family and friends. We WANT to be net promoters....but the duplicates are a real deal breaker.

Thanks in advance to making this a priority.

With best wishes,

Mark
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[TireSandals]

Total posts: 3
This is a new post #66
of 86 		Duplicate Transactions--a communitywide problem for Quicken Online users
Oct 06, 2009 07:22 pm 
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Replying to: clemmon74 (Oct 6, 2009 7:20 pm)
I have the same problem. Some, but not all transactions are doubled.

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[TireSandals]

Total posts: 3
This is a new post #67
of 86 		Duplicate Transactions--a communitywide problem for Quicken Online users
Oct 06, 2009 07:39 pm 
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Replying to: KateW (Aug 12, 2009 4:17 pm)
If its any help I got a whole slew of duplicates today 10/6/09. I had logged in to check something then logged back in a few minutes later (around 18:00 PST) and I had about $2000 more. This was because several deposits to my checking account had doubled. Several purchases doubled too. The new purchase entries have more info attached to them for example:
1st: 10/02/09 Macy's -- $24.53
2nd: 10/02/09 Macy's (plus lots of numbers) -- $24.53

These duplicate transactions range back to months ago. Cleaning up all that would take many hours...

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[kfraj5792109]

Total posts: 10
This is a new post #68
of 86 		Duplicate Transactions--a communitywide problem for Quicken Online users
Oct 06, 2009 10:33 pm 
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This post is about: Quicken Online
how do i ducipat

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[clemmon74]
North Carolina
Total posts: 3
This is a new post #69
of 86 		Duplicate Transactions--a communitywide problem for Quicken Online users
Oct 07, 2009 08:09 am 
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This post is about: Quicken Online
Just a followup--I wrote to QO support about this problem--they requested that I send them a screen shot to further diagnose. Really? What is a screenshot going to help? All of my Bank of America charges are now showing up as duplicates, and it's obviously a problem lots of people are having.

In the meantime, I stumbled across mint.com, which looks very similar to QO, except that it has better categorization, more info (gives me my latest interest rate and available credit for each card), more trends graphing ability, more accounts that I can input (allows me to input my car loans and mortgage acct), and generally a better interface.

I think this latest issue of duplication may have caused QO to lose me as a customer.

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[been17]
California
Total posts: 2
This is a new post #70
of 86 		Duplicate Transactions--a communitywide problem for Quicken Online users
Oct 11, 2009 03:13 pm 
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This post is about: Quicken Online
I started using QuickenOnline about a year ago, but I have not really used it within the last 5 months. Upon logging in today and cleaning up the accounts/categories, I noticed that almost all my BofA transactions have been duplicated... as far back as May of this year (which was around the time I stopped using it frequently), perhaps even earlier. This was strange to me because I never had a problem with this before. Instead of keeping my finances easier to track, it's making it harder; while my balance on the home/account page is accurate, when I go into "Trends" the totals are NOT accurate.. as they count the duplicate transactions, so that is of no use to me. I really hope they have a fix for this soon as I need to get all this straightened out as soon as possible. Thanks.

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  • clemmon74 (Oct 13, 2009 1:38 pm)



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    [clemmon74]
    North Carolina
    Total posts: 3
    This is a new post #71
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Oct 13, 2009 12:38 pm 
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    Replying to: been17 (Oct 11, 2009 4:13 pm)
    What's really interesting to me is that it seems that a ton of people are having a problem with duplicate BOA charges, yet a week after it started showing up, there's still been no action by QO.

    It's pretty moot for me at this point though--I now have everything transferred to Mint.com, which I like a lot better. I'll probably cancel my QO later this week. Anyone else have any experience with other sites?

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  • been17 (Nov 25, 2009 12:26 pm)



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    [nmccullar]

    Total posts: 2
    This is a new post #72
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Oct 19, 2009 12:18 pm 
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    Replying to: Quicken Kathryn (Oct 17, 2008 11:29 am)
    Frequent duplicate transactions on my account at Citizens Bank - Mid Atl Consumer

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    [nicholashall]

    Total posts: 2
    This is a new post #73
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Nov 17, 2009 11:43 pm 
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    This post is about: Quicken Online
    Just want to officially join the group of frustrated Bank of America account holders getting duplicate entries. If this happens again, I will leave quicken online. The hassle definitely outweighs any quicken online benefits.

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  • TireSandals (Nov 20, 2009 3:13 pm)



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    [TireSandals]

    Total posts: 3
    This is a new post #74
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Nov 20, 2009 02:13 pm 
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    This post is about: Quicken Online
    Replying to: nicholashall (Nov 18, 2009 12:43 am)
    I left quicken online because of the duplicate transaction problem. I was just checking back to see if it was resolved. Apparently the answer is NO...

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    [been17]
    California
    Total posts: 2
    This is a new post #75
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Nov 25, 2009 11:26 am 
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    This post is about: Quicken Online
    Replying to: clemmon74 (Oct 13, 2009 1:38 pm)
    I am still getting duplications, but not as often. I contacted support and they NEVER got back to me.

    clemmon74- I was thinking of switching to mint.com as well... but upon loggin in this forum today I noticed that it said "Mint.com/Quicken Online".. Did they merge? I will be really disappointed if I switch to mint only to find the same problem due to the merging... have you experienced anything different?

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    [shroffg]

    Total posts: 2
    This is a new post #76
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Nov 29, 2009 06:00 am 
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    Does anyone from QUICKEN read these forums? I have the same issue as all these gentlefolks here - I have Fidelity so i fall in the same bucket as many of you. I was hoping that someone from QUICKEN would have taken notice and solved the issue by now - I guess not!!!

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    [marcoswald]

    Total posts: 1
    This is a new post #77
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Dec 05, 2009 06:22 am 
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    have been having the same issue with MetroBank formerly Commerce Bank

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    [lprothfusz]
    Georgia
    Total posts: 1
    This is a new post #78
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Dec 08, 2009 02:03 pm 
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    Ditto with SunTrust Bank, but only on credit card transactions. Off to check on mint.com.

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    [howardc1]

    Total posts: 4
    This is a new post #79
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Dec 12, 2009 06:16 pm 
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    Replying to: Quicken Kathryn (Oct 17, 2008 11:29 am)
    I find it interesting that you want to know "what banks are CAUSING" this issue, implying that no way could it be Quicken's fault. OK, well, let me say you are not interpreting Fidelity's transactions correctly - when I have 2 transactions, and then a total, Quicken counts that as 3 transactions. Uh, sorry Quicken team, that's YOUR fault, and based on so many here with the same problem, you may want to fix it soon lest Quicken's reputation may diminish into "you get what you pay for....."

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    [mburdsall]

    Total posts: 43
    Voted helpful: 2
    This is a new post #80
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Dec 13, 2009 02:43 pm 
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    This post is about: Quicken Online
    I'm having this problem with many of my accounts. I would be nice if Quicken had the ability for the users to specify an opening balance and then displayed on the side a running balance for each account. If I'm in the transaction tab and specify on account i would like the ability to see a running balance to make sure I can account for all of the transactions. I've lost faith that my transaction roll-up to the account totals.

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    [howardc1]

    Total posts: 4
    This is a new post #81
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Dec 15, 2009 08:16 pm 
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    So any recommendations for alternate money management software, besides mint?

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    [tikiman]
    Minnesota
    Total posts: 3
    This is a new post #82
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Jan 11, 2010 10:26 am 
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    Replying to: Quicken Kathryn (Oct 17, 2008 11:29 am)
    I am having Duplicate Transactions with Eastwood Bank. This has mainly been with POS Debit cards, but has now done it with the automatic Deposit of my paycheck.

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    [ozone567]

    Total posts: 1
    Voted helpful: 1
    This is a new post #83
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Feb 04, 2010 02:35 pm 
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    Just chiming in that this is SOooooooo annoying. This thread was created well over a year ago in Oct '08 and there still doesn't seem to be resolution to the duplication issues. I keep checking back every couple months just to be disappointed.

    The band aid solution to select a transaction then scroll up next to the Cleared Transactions and hit Delete is in the least a temporary fix and it doesn't seem to effect your overall balance anymore by actually performing this deletion so, for anyone looking for a quick fix that's it. Though, it's still very annoying to have to scan through all the transactions constantly to resolve this manually :(.

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  • dhanson (Feb 14, 2010 6:53 pm)



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    [dhanson]
    New Mexico
    Total posts: 1
    This is a new post #84
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Feb 14, 2010 05:53 pm 
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    This post is about: Quicken Online
    Replying to: ozone567 (Feb 4, 2010 3:35 pm)
    My wife is pulling her hair out because she switched from Microsoft Money, where duplicates were NOT a problem and is being driven insane by them now. Microsoft Money used to highlight any suspected duplicates and as what you wanted to keep. Now the crap Quicken program doesn't even detect a duplicate transaction when the check number and total are the same. Seems like Quicken can't get their act together. We'll be switching too, maybe Mint.com.

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    [milesmom]

    Total posts: 8
    Quicken Online
    This is a new post #85
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Feb 25, 2010 03:01 pm 
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    This post is about: Quicken Online
    It's now almost a year and a half since Mark posted this message. I am still having problems with this. Mostly with check transactions. Today, I looked at my "trends" and noticed an incorrect amount for a category. Then, I went back to the transactions tab and found about 20 checks that had been duplicated...

    I know this is a free product, but I use Turbo Tax and have bought other Quicken products in the past. So, I am trying to be patient. I would gladly pay a small monthly fee for a good online product if it would help QOL iron out these persistent glitches.

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  • milesmom (Feb 25, 2010 4:18 pm)



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    [milesmom]

    Total posts: 8
    Quicken Online
    This is a new post #86
    of 86         		Duplicate Transactions--a communitywide problem for Quicken Online users
    Feb 25, 2010 03:18 pm 
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    Replying to: milesmom (Feb 25, 2010 4:01 pm)
    I should also point out that the duplicate transactions are not always true duplicates.

    What happened today: I had only 1 complete duplicate check transaction. The others were duplicate check numbers but the Payees and amounts were different. So, I had to go back to my files and confirm what the true Payee and amount was for check #1234 (for example).

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