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Quicken Community / Forums / Quicken Online--the Online Quicken product / Categorizing Transactions to see Trends /
anyone else have missing transactions from your bank account? For some rea
Sep 11, 2008 05:16 pm

[autbayles]
autbayles

Total posts: 3
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This post is about: Quicken Online
anyone else have missing transactions from your bank account? For some reason, there are two days this month that didn't come over.
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[q4quick]
California
Total posts: 4
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of 17 		anyone else have missing transactions from your bank account? For some rea
Sep 11, 2008 07:59 pm 
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I am having the same problem with a cleared transaction with WaMu, from my WaMu checking account to my WaMu Mastercard. Neither account shows the transaction.

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  • cloakedvessel (Sep 16, 2008 12:23 pm)
  • kamholio (Oct 5, 2008 11:53 am)



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    [cloakedvessel]

    Total posts: 6
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    This is a new post #2
    of 17         		anyone else have missing transactions from your bank account? For some rea
    Sep 16, 2008 11:23 am 
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    This post is about: Quicken Online
    Replying to: q4quick (Sep 11, 2008 8:59 pm)
    Me too. I have missing transactions from the range 8/15 to 8/31 with my account in Etrade.

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    [barronernst]
    Intuit Employee
    California
    Total posts: 872
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    This is a new post #3
    of 17         		anyone else have missing transactions from your bank account? For some rea
    Sep 16, 2008 05:15 pm 
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    This post is about: Quicken Online
    We're aware of the problem and are working on fixing it. I'll be sure to post an update once we have the problem solved.

    Thanks,
    Barron Ernst
    Quicken Online Product Manager

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  • kamholio (Oct 5, 2008 12:03 pm)



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    [kamholio]

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    This is a new post #4
    of 17         		anyone else have missing transactions from your bank account? For some rea
    Oct 05, 2008 10:53 am 
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    This post is about: Quicken Online
    Replying to: q4quick (Sep 11, 2008 8:59 pm)
    Yes, I have WaMu as well with Missing transactions. Also, paychecks (debits) are showing up twice. If only the real world worked that way, I'd be a millionaire by now.

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    [kamholio]

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    of 17         		anyone else have missing transactions from your bank account? For some rea
    Oct 05, 2008 11:03 am 
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    This post is about: Quicken Online
    Replying to: barronernst (Sep 16, 2008 6:15 pm)
    How is the fix coming along? Is there any progress on this issue? What is the priority? Are we looking at 30 days for a fix or six months or for WaMu to become Chase bank? I'm coming up to the end of my trial date, and I really want to trust and use this. If Quicken Online can't accurately show transactions then it's of little use to anyone. This is the one thing it MUST do correctly and it is failing. Budget planning and tracking spending features are useless without all the entries.

    Simply put if Quicken Online is unreliable, we the customer will not trust it and will move onto something else. We can deal with other features not working, but this one needs to be a high priority.

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  • david.graves (Oct 5, 2008 7:48 pm)



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    [david.graves]

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    This is a new post #6
    of 17         		anyone else have missing transactions from your bank account? For some rea
    Oct 05, 2008 06:48 pm 
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    Replying to: kamholio (Oct 5, 2008 12:03 pm)
    This is NOT just an issue with Wamu. I have a Citi credit account with missing transactions from 8/19 to 9/07. What possibly could be the problem that it's taking this long to solve?

    Mint is calling me....

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    [autbayles]

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    This is a new post #7
    of 17         		anyone else have missing transactions from your bank account? For some rea
    Oct 09, 2008 01:03 pm 
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    This post is about: Quicken Online
    My error has been repaired - the missing transactions are now showing in my quicken account. I had sent to customer service the snapshot of transactions from my bank account and then the 'gap' in the quicken view.

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    [barronernst]
    Intuit Employee
    California
    Total posts: 872
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    This is a new post #8
    of 17         		anyone else have missing transactions from your bank account? For some rea
    Oct 11, 2008 10:08 am 
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    This post is about: Quicken Online
    All,
    Can you check your accounts to see if the missing transactions are appearing now. We've applied a fix that should have solved the problem.

    Let me know,
    Barron Ernst
    Quicken Online Product Manager

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  • blenahen (Oct 16, 2008 8:00 am)



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    [blenahen]

    Total posts: 3
    This is a new post #9
    of 17         		anyone else have missing transactions from your bank account? For some rea
    Oct 16, 2008 07:00 am 
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    This post is about: Quicken Online
    Replying to: barronernst (Oct 11, 2008 11:08 am)
    Mine is still not correct. I STILL have a transaction from 9/30 not appearing in my transactions and again today it has happened again. Do you know if this is going to get resolved, if not, then I'm going to have to search for something different.

    Thanks

    Replies to this message
  • Quicken Kathryn (Oct 16, 2008 10:37 am)
  • lakar1 (Dec 16, 2009 2:35 pm)



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    [Kathryn, Quicken]
    Intuit Employee
    Arizona
    Total posts: 1659
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    Number of years using Quicken: 2 to 5 years
    Quicken Premier 2009
    Windows XP
    This is a new post #10
    of 17         		anyone else have missing transactions from your bank account? For some rea
    Oct 16, 2008 09:37 am 
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    This post is about: Quicken Online
    Replying to: blenahen (Oct 16, 2008 8:00 am)

    Hi blenahen,

    Sorry you're experiencing this issue--I noticed in your other posts that this is an issue you're experiencing with WAMU--is this still the only institution you're having trouble with, or are there others?  If it is only WAMU, are you having this trouble only with a checking account, credit card account, etc.? 

    Thanks--sorry if you've had to repeat yourself, but I want to make sure I know exactly what you're experiencing--


    Quicken Kathryn

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    [JTH613]

    Total posts: 1
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    of 17         		anyone else have missing transactions from your bank account? For some rea
    Feb 11, 2009 07:18 am 
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    This post is about: Quicken Online
    Has this been fixed yet? I'm also missing all transactions to a single payee (honda) from my chase account. All other transactions seem to have been downloaded, except for my car payments to this single payee.

    Help!

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    [yazysusy]

    Total posts: 1
    This is a new post #12
    of 17         		anyone else have missing transactions from your bank account? For some rea
    Oct 05, 2009 06:37 pm 
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    This post is about: Quicken Online
    I'm missing transactions from Wachovia as well. Is this due to an update in the version/software because I wasn't experiencing any issues prior. I really need this to be corrected please!!!!!! Desperate.

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    [tiggyboo]
    Minnesota
    Total posts: 8
    This is a new post #13
    of 17         		anyone else have missing transactions from your bank account? For some rea
    Oct 05, 2009 09:17 pm 
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    This post is about: Quicken Online
    I'm missing Wells Fargo transactions.

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    [fedya]

    Total posts: 2
    This is a new post #14
    of 17         		anyone else have missing transactions from your bank account? For some rea
    Oct 14, 2009 10:08 am 
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    This post is about: Quicken Online
    Yes, I also noticed that some transactions are missed from Visa credit card account on BB&T since 11 of October.

    The only difference between posted and missing transactions is reference number. Missing transactions have long 23 character ref number like this: 24323019286572210010404, posted transactions have shorter 12 character ref number.

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    [rhoberta1]
    Georgia
    Total posts: 1
    This is a new post #15
    of 17         		anyone else have missing transactions from your bank account? For some rea
    Oct 18, 2009 06:07 am 
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    This post is about: Quicken Online
    Yep missing across all accounts. Been troubleshooting all morning.

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    [juggabags]

    Total posts: 2
    This is a new post #16
    of 17         		anyone else have missing transactions from your bank account? For some rea
    Oct 18, 2009 08:29 pm 
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    This post is about: Quicken Online
    I've just been reconciling accounts for the past few months and I'm missing transactions too.

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    [lakar1]

    Total posts: 1
    This is a new post #17
    of 17         		anyone else have missing transactions from your bank account? For some rea
    Dec 16, 2009 01:35 pm 
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    This post is about: Quicken Online
    Replying to: blenahen (Oct 16, 2008 8:00 am)
    I have a single transaction missing from my Discover Card account. I had 2 transactions on 11/27/2009 at Walmart and only 1 of the transactions shows in Quicken Online. They both show up on my Discover Card statement. I tried the 'find missing transactions' with no luck!!!
    PLEASE HELP!

    Replies to this message
  • RichLLipp (Dec 16, 2009 8:37 pm)



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