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Quicken Community / Forums / Quicken Online--the Online Quicken product / Setting up accounts /
Cannot Get Transactions For Checking Account
Oct 28, 2009 06:34 am

[rb19753]
rb19753
Nebraska
Total posts: 4
Voted helpful: 1
This post is about: Quicken Online
I have tried refreshing and deleting account twice and reloading it. I still cannot get the last two weeks transactions. Credit card, savings, etc. seem to work. I enjoy this product, but if this doesn't get resolved I will have to find something else. It does appear that the balance is correct with my bank. It just does not list my transactions so I can see and classify them.
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[bribri54]
Nebraska
Total posts: 1
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Nov 01, 2009 07:06 am 
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I am having the same problem. Have you found a way to fix it?

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[jlp5181]
Connecticut
Total posts: 3
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Nov 02, 2009 11:21 am 
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I'm also experiencing this same problem - the balance updates but the transaction do not.
Hopefully this a known problem and Quicken is doing something to fix.

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[mlsloan7]

Total posts: 7
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Nov 02, 2009 04:32 pm 
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I am also getting this problem, very annoying and frustrating since I stopped using my excel sheet to replace it with this, and now it is not working!

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[pat1234]

Total posts: 1
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Nov 04, 2009 02:03 pm 
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Did anyone get resolution to this problem. I seem to be experiencing the same thing since Nov 1st?

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  • sumomel (Nov 5, 2009 6:25 pm)



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    [sumomel]
    Connecticut
    Total posts: 1
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    Nov 05, 2009 06:25 pm 
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    Replying to: pat1234 (Nov 4, 2009 2:03 pm)
    I signed up for quicken online on the 3rd, but my transactions still don't show. My account is with Webster bank, and I think others with this bank are having problems. I have contacted customer support and they are working on it.

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  • Seika (Nov 6, 2009 3:07 pm)



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    [Seika]

    Total posts: 1
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    Nov 06, 2009 03:07 pm 
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    Replying to: sumomel (Nov 5, 2009 6:25 pm)
    Same here. I am getting balance updates when I refresh from Webstser Bank, but no transactions are listed. I hope this gets fixed soon, otherwise there is no point to using this.

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    [selbys]
    Tennessee
    Total posts: 2
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    Nov 06, 2009 03:18 pm 
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    I have had similar problems. But if I switch to a different acct, then back to the acct Im trying to downlaod transactions to, they appear. You might try that.

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  • alleycat9 (Nov 6, 2009 5:15 pm)



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    [alleycat9]
    Connecticut
    Total posts: 9
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    Nov 06, 2009 05:15 pm 
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    Replying to: selbys (Nov 6, 2009 3:18 pm)
    webster bank issue for me, i saw another mention webster, are there other banks as well?

    my balance updates but the last transaction that quicken shows is from 10-27.

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  • alleycat9 (Nov 7, 2009 8:22 am)



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    [alleycat9]
    Connecticut
    Total posts: 9
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    Nov 07, 2009 08:22 am 
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    Replying to: alleycat9 (Nov 6, 2009 5:15 pm)
    no change at this point...

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  • gac62 (Nov 7, 2009 2:07 pm)



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    [gac62]
    Virginia
    Total posts: 1
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    Nov 07, 2009 02:07 pm 
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    Replying to: alleycat9 (Nov 7, 2009 8:22 am)
    Same problem. The program say the transactions have been downloaded and are waiting to be "reviewed and accepted" BUT I can't see them. Very Frustrated - any solutions?? This use to work just fine.

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  • goveasd (Nov 8, 2009 5:11 am)
  • alleycat9 (Nov 8, 2009 4:50 pm)



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    [goveasd]
    New York
    Total posts: 1
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    Nov 08, 2009 05:11 am 
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    Replying to: gac62 (Nov 7, 2009 2:07 pm)
    I have had this issue for more than 2 weeks now.. Not just banking accounts, seems the case for credit cards and investment accounts. Very frustrating.

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    [alleycat9]
    Connecticut
    Total posts: 9
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    Nov 08, 2009 04:50 pm 
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    This post is about: Quicken Online
    Replying to: gac62 (Nov 7, 2009 2:07 pm)
    am too, i have come to depend to a certain extent on quicken online. it has still been since the 27th of last month.

    is there anyway to contact quicken about these types of issues with their online product?

    know the frontpage just changed recently but dont remember if it happened at the same time i stopped getting transactions from this account.

    know its a small regionalized bank so it might not be affecting too many people. if any of you guys can find a way to send them a message let me know as i havent found an address or link to contact them. everything leads back here.

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    [alleycat9]
    Connecticut
    Total posts: 9
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    of 16         		Cannot Get Transactions For Checking Account
    Nov 08, 2009 06:33 pm 
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    This post is about: Quicken Online
    no change as of this evening but i expected that.

    found a link and sent an email to quicken support, you guys may want to do the same.

    https://quickenonline.custhelp.com/cgi-bin/quickenonline.cfg/php/enduser/ask.php?scrl=0,69

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    [jlp5181]
    Connecticut
    Total posts: 3
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    of 16         		Cannot Get Transactions For Checking Account
    Nov 10, 2009 08:45 am 
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    This post is about: Quicken Online
    I too had webster bank and had emailed support. Over the weekend they wrote me and told me it was an issue with the bank servers and Intuits. They said it was corrected, but I didn't see anything different. Still no transactions downloaded since 10/28 - So they've escalated the problem to a higher tech support as of this morning. I hope they have a solution soon!

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  • alleycat9 (Nov 10, 2009 9:52 am)



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    [alleycat9]
    Connecticut
    Total posts: 9
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    Nov 10, 2009 09:52 am 
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    Replying to: jlp5181 (Nov 10, 2009 8:45 am)
    yeah no change for me as of this morning.

    also sent them a message they have not replied to me thus far.

    thanks for the heads up, hopefully they will get it corrected soon.

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  • jlp5181 (Nov 11, 2009 9:56 am)



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    [jlp5181]
    Connecticut
    Total posts: 3
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    of 16         		Cannot Get Transactions For Checking Account
    Nov 11, 2009 09:56 am 
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    Replying to: alleycat9 (Nov 10, 2009 9:52 am)
    I got a reply from tech support and they seem to have fixed the problem for me! Hooray! I hope it also works for everyone who also had problems.

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