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Quicken Community / Forums / Quicken Online--the Online Quicken product / Setting up accounts /
Cannot Get Transactions For Checking Account
Oct 28, 2009 06:34 am

[rb19753]
rb19753
Nebraska
Total posts: 4
Voted helpful: 1
This post is about: Quicken Online
I have tried refreshing and deleting account twice and reloading it. I still cannot get the last two weeks transactions. Credit card, savings, etc. seem to work. I enjoy this product, but if this doesn't get resolved I will have to find something else. It does appear that the balance is correct with my bank. It just does not list my transactions so I can see and classify them.
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[goveasd]
New York
Total posts: 1
This is a new post #11
of 16 		Cannot Get Transactions For Checking Account
Nov 08, 2009 05:11 am 
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This post is about: Quicken Online
Replying to: gac62 (Nov 7, 2009 3:07 pm)
I have had this issue for more than 2 weeks now.. Not just banking accounts, seems the case for credit cards and investment accounts. Very frustrating.

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[alleycat9]
Connecticut
Total posts: 9
This is a new post #12
of 16 		Cannot Get Transactions For Checking Account
Nov 08, 2009 04:50 pm 
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This post is about: Quicken Online
Replying to: gac62 (Nov 7, 2009 3:07 pm)
am too, i have come to depend to a certain extent on quicken online. it has still been since the 27th of last month.

is there anyway to contact quicken about these types of issues with their online product?

know the frontpage just changed recently but dont remember if it happened at the same time i stopped getting transactions from this account.

know its a small regionalized bank so it might not be affecting too many people. if any of you guys can find a way to send them a message let me know as i havent found an address or link to contact them. everything leads back here.

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[alleycat9]
Connecticut
Total posts: 9
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of 16 		Cannot Get Transactions For Checking Account
Nov 08, 2009 06:33 pm 
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no change as of this evening but i expected that.

found a link and sent an email to quicken support, you guys may want to do the same.

https://quickenonline.custhelp.com/cgi-bin/quickenonline.cfg/php/enduser/ask.php?scrl=0,69

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[jlp5181]
Connecticut
Total posts: 3
This is a new post #14
of 16 		Cannot Get Transactions For Checking Account
Nov 10, 2009 08:45 am 
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This post is about: Quicken Online
I too had webster bank and had emailed support. Over the weekend they wrote me and told me it was an issue with the bank servers and Intuits. They said it was corrected, but I didn't see anything different. Still no transactions downloaded since 10/28 - So they've escalated the problem to a higher tech support as of this morning. I hope they have a solution soon!

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  • alleycat9 (Nov 10, 2009 10:52 am)



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    [alleycat9]
    Connecticut
    Total posts: 9
    This is a new post #15
    of 16         		Cannot Get Transactions For Checking Account
    Nov 10, 2009 09:52 am 
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    This post is about: Quicken Online
    Replying to: jlp5181 (Nov 10, 2009 9:45 am)
    yeah no change for me as of this morning.

    also sent them a message they have not replied to me thus far.

    thanks for the heads up, hopefully they will get it corrected soon.

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  • jlp5181 (Nov 11, 2009 10:56 am)



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    [jlp5181]
    Connecticut
    Total posts: 3
    This is a new post #16
    of 16         		Cannot Get Transactions For Checking Account
    Nov 11, 2009 09:56 am 
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    This post is about: Quicken Online
    Replying to: alleycat9 (Nov 10, 2009 10:52 am)
    I got a reply from tech support and they seem to have fixed the problem for me! Hooray! I hope it also works for everyone who also had problems.

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