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Quicken Community / Forums / Quicken Online--the Online Quicken product / Setting up accounts /
Accounts won't automatically update
Jan 15, 2008 07:08 am

[golda106]
golda106

Total posts: 4
Voted helpful: 1
This post is about: Quicken Online 2008
My accounts will not automatically update each day. I have to go in and refresh each one individually. Please help.
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[russen]

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This is a new post #78
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Mar 24, 2009 08:54 am 
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I also have an account that requires manual security answers, so it probably kills the whole batch.

I really wish Mint.com supported my Cambridge Savings Bank checking account.

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[esigward]

Total posts: 2
This is a new post #79
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Mar 24, 2009 05:56 pm 
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Same problem here. I look for transactions in May-July 2008, and I get ones from 2009 that shouldn't even exist, as the dates have not come yet.

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  • Supershemmer (Mar 24, 2009 6:12 pm)



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    [Supershemmer]
    Maryland
    Total posts: 3
    This is a new post #80
    of 102         		Accounts won't automatically update
    Mar 24, 2009 06:12 pm 
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    Replying to: esigward (Mar 24, 2009 5:56 pm)
    I have not been able to update my account for the longest time and I am VERY close to purchasing Microsoft Money. I would consider purchasing a Quicken product if anyone can tell me if the auto update issues are happening in the Quicken Deluxe version. Any input would be greatly appreciated!!!

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    [BigDaddyB]

    Total posts: 3
    Voted helpful: 1
    This is a new post #81
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    May 09, 2009 01:10 pm 
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    I need the ability to manually refresh an account from my iPhone. My bank requires an security question every time I log in. What good is a Quicken mobil if I have to find a desktop to get my latest data?

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    [derae]

    Total posts: 1
    This is a new post #82
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    May 14, 2009 01:46 pm 
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    My accounts from one credit union will not refresh @ all and it keeps giving me a error 101 message. I have gone through the report process several times, but have not received any response at all.

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    [fbhoward]

    Total posts: 2
    This is a new post #83
    of 102         		Accounts won't automatically update
    May 15, 2009 02:03 am 
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    My accounts are are three days behind currently. I can't say that this is helpful at all. What can I do. I manually refresh but it only updates until the 12th and today is the 15th.

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  • tbertran (May 21, 2009 7:55 am)



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    [tbertran]

    Total posts: 7
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    This is a new post #84
    of 102         		Accounts won't automatically update
    May 21, 2009 07:55 am 
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    Replying to: fbhoward (May 15, 2009 2:03 am)
    Is anybody at the wheel?? Quicken people?? Hello??

    How do you think it looks when threads about bugs are still alive after over 16 months?
    Like so many other, I'm fine with providing feedback and help fine tune the product which, after all, is free but if I feel that nobody's listening, why would I bother?

    There are other, if not perfect at least more responsive, free solutions out there.

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    [msdeadlucky]

    Total posts: 1
    This is a new post #85
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    May 21, 2009 01:14 pm 
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    What do I need to do to reconnect or refresh

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    [johnsonr5986]

    Total posts: 1
    This is a new post #86
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    Jun 01, 2009 01:51 pm 
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    This post is about: Quicken Online 2008
    Why don't my accounts refresh automatically

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    [allisond]
    Georgia
    Total posts: 2
    This is a new post #87
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    Jun 01, 2009 10:00 pm 
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    Been having the problem for a couple of weeks now where my accounts won't refresh automatically and most won't refresh even manually. I deleted and added one account and it appears to be OK now, but I have accounts at several institutions and all of them have issues! I hate to reset them all as I will lose all transaction history which would make this whole effort pointless since I am trying to track trends for the entire year. Seems this issue has been a problem with Quicken online off and on for over a year now . . .

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    [BobDowns]

    Total posts: 5
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    This is a new post #88
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    Jun 23, 2009 02:07 pm 
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    On 01/17/08, barronernst posted a "best answer" that said, basically, "problem fixed"... but, here I am almost two years later and I'm having this same problem now.

    Is there a more up-to-date "best answer" that is better than the previous "best answer"?

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  • Cincinnati45202 (Jul 16, 2009 5:22 am)



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    [Cincinnati45202]

    Total posts: 1
    This is a new post #89
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    Jul 16, 2009 05:22 am 
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    Replying to: BobDowns (Jun 23, 2009 2:07 pm)
    I'm having the same issue. Anyone found any answers?

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    [REBHAN]

    Total posts: 1
    This is a new post #90
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    Jul 16, 2009 06:18 am 
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    This post is about: Quicken Online 2008
    I have not been able to update accounts for several weeks. I have tried unsuccessfully to request Quicken Phone Support. I have also tried unsuccessfully to send emails to Quicken Support. I have not had any response. Have any of you had the same problem?

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    [Lertie32]

    Total posts: 1
    This is a new post #91
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    Jul 26, 2009 12:57 pm 
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    You've got to be freakin' kidding me!!! This has been an issue for over a year and a half, and Quicken STILL hasn't fixed it???!!! That's shockingly pathetic. How difficult is it to add a standard automated update action for accounts upon a user logging in - via web AND iPhone app?? It's not!!! And if they can't manage an auto refresh, why haven't they at least put in a simple button for users to initiate a refresh of all accounts - again on the site AND iPhone???

    As things are now, the iPhone app is basically useless, because we have to first go on to the website, refresh every account individually, and only then is the darn thing even current. Completely absurd!

    Come on, Inuit, get it together!!
    You've currently got an incredibly loyal customer base, and this is basic, common sense functionality that we need.

    INTUIT, PLEASE ANSWER THIS -
    WHEN EXACTLY IS THIS GOING TO BE AVAILABLE????
    ...and don't just tell us "soon." Give us a date or at least a solid timeframe...

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    [timmmae]

    Total posts: 2
    This is a new post #92
    of 102         		Accounts won't automatically update
    Aug 04, 2009 04:18 am 
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    Yeah I'm not going to get as irate as the person above me. I love the program but the lack of an auto-refresh definitely has me shopping around for other online and iPhone applications. Please fix that, I really want the ability to get real time data on my phone...

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    [TheForce]

    Total posts: 2
    This is a new post #93
    of 102         		Accounts won't automatically update
    Aug 06, 2009 05:23 am 
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    My accounts stopped updating about a week ago after working fine for about 6 weeks.

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    [rinaoelfyw]

    Total posts: 1
    This is a new post #94
    of 102         		Accounts won't automatically update
    Aug 15, 2009 05:49 am 
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    Replying to: barronernst (Jan 17, 2008 10:59 pm)
    I'm a new user of Quicken.
    I am having the same problem.

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    [leifh]

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    This is a new post #95
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    Aug 17, 2009 06:53 am 
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    No refresh as well. Traditionally, you take the # of online answers (people who take the trouble) and multiply it by about a thousand for those who don't take the trouble. This program has potential, but it might be time to look into MINT.com if Intuit support doesn't feel like answering these forums....

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  • lilmax (Aug 26, 2009 5:38 am)



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    [lilmax]
    Arkansas
    Total posts: 2
    This is a new post #96
    of 102         		Accounts won't automatically update
    Aug 18, 2009 02:16 pm 
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    Money has just canceled online banking services. It is now past time to renew to get it at least one more year. Money no longer supports background updating of accounts, no check printing, just a check register and bill summary for reminding you of upcoming bills. Oh it will still track taxes, etc, BUT!

    SO the very thing I am missing is a major problem with Quicken?

    What is a person to do know do I buy Quicken hoping the issue is resolved, maybe not!

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    [lilmax]
    Arkansas
    Total posts: 2
    This is a new post #97
    of 102         		Accounts won't automatically update
    Aug 26, 2009 05:38 am 
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    This post is about: Quicken Online 2008
    Quoted from: leifh (Aug 17, 2009 6:53 am)
    No refresh as well. Traditionally, you take the # of online answers (people who take the trouble) and multiply it by about a thousand for those who don't take the trouble. This program has potential, but it might be time to look into MINT.com if Intuit support doesn't feel like answering these forums....
    what do we know about Mint? It is free but does it do all the things Money Deluxe used to do? Will it print checks from the online site? I saw no mention of that on the web site. I was so spoiled not having to manually download my accounts.

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    [jimweimar]

    Total posts: 2
    This is a new post #98
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    Oct 02, 2009 12:14 pm 
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    Often it seems to be the banks problem because they pend trnsactions rather entering in the ledger, There can be a 24 hour lag time

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    [bseetharaman]
    Florida
    Total posts: 3
    This is a new post #99
    of 102         		Accounts won't automatically update
    Oct 16, 2009 07:52 am 
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    This post is about: Quicken Online 2008
    I recently signed on to Quicken Online. Contrary to many that claim the accounts won't automatically update, my accounts are updated automatically every evening at about 7PM Eastern Time. Not sure if I got on to a test group!!

    My issue, however, is that many of my mutual funds do not update for the current day by 7PM Eastern. They take a lot longer. So I am always a day behind. For me it would be preferable to get the accounts updated during the morning hours.

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    [carloscov]

    Total posts: 3
    This is a new post #100
    of 102         		Accounts won't automatically update
    Oct 16, 2009 08:41 pm 
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    This post is about: Quicken Online 2008
    my checking acccount and savings account from the same bank will not up date or refresh manually what do I do ? This is serious..

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    [rocketeer]
    California
    Total posts: 1
    This is a new post #101
    of 102         		Accounts won't automatically update
    Oct 18, 2009 01:59 pm 
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    This post is about: Quicken Online 2008
    I have 6 accounts at US Bank. Every time I update, I get challanged 6 times with a security question. The bank charges $6 a month for this service. You'd think Quicken and US Bank could work out a more satisfactory user experience.

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    [ruthrt]

    Total posts: 3
    This is a new post #102
    of 102         		Accounts won't automatically update
    Oct 19, 2009 08:00 pm 
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    This post is about: Quicken Online 2008
    I have no answer. My accounts are not updating either. My bank is Institution for Savings, Newburyport, MA. Since October 7th, nothing has downloaded and "refresh" does NOT work. I have checked everything, both at my bank's website and at my online version of Quicken for Macintosh. Seems MANY people are having this problem... My bank switched over to a vastly different system. Their whole online presence changed and they went from three vendors taking care of the programming, etc. to one company now handling things (as I understand it). They don't seem to understand what the problem is. Can anyone help? How about someone at Intuit? I've sent several email messages to Intuit and filled out a questionnaire but they still don't seem to "get it." I'm getting extremely frustrated with this whole thing. I managed to download the transactions to Excel. Is there a way of transferring those into Quicken? Even if I do that, though, no new transactions are downloading directly into Quicken anyway. I'd really like to be able to use Quicken (online version for Mac) but I don't know how much longer I will be willing to wait for someone at Intuit to fix the problem...

    Ruth

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