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Quicken Community / Forums / Quicken Online--the Online Quicken product / Setting up accounts /
Citicard account won't download transactions
Sep 18, 2008 06:40 pm

[dacuth]
dacuth

Total posts: 2
This post is about: Quicken Online
I am new to quicken online and am having a problem with downloading transaction to my Citicard AAdvantage account. I have two credit card accounts. One is closed out because I lost the card. The other is new. The problem is that the old one downloaded it's transactions on setup but I can't get the new credit card account to download any transactions.
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[pat.ellis]
Illinois
Total posts: 1
This is a new post #5
of 25 		Citicard account won't download transactions
Feb 24, 2009 05:16 pm 
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This post is about: Quicken Online
Replying to: jforbes703 (Feb 23, 2009 8:56 am)
I guess by your message that you have been successful setting up your Citibank account. I have been trying for quite some time to setup my account without success. Did you have issues with the initial setup?

Thanks,

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[barronernst]
Intuit Employee
California
Total posts: 872
Voted helpful: 76
This is a new post #6
of 25 		Citicard account won't download transactions
Feb 25, 2009 01:24 pm 
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This post is about: Quicken Online
All,
Apologies, we had an outage with all citi accounts on Monday. It was resolved as of yesterday, so you should be able to access your citi accounts now. Please let me know if you're still having problems.

Thanks,
Barron Ernst
Quicken Online Product Manager

Replies to this message
  • jforbes703 (Feb 26, 2009 1:35 pm)
  • jforbes703 (Feb 26, 2009 1:37 pm)
  • Lkohawaii (Mar 1, 2009 2:49 am)
  • hoek59 (Mar 7, 2009 11:45 am)
  • greid (Jun 12, 2009 9:34 am)



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    [Lkohawaii]

    Total posts: 2
    This is a new post #7
    of 25         		Citicard account won't download transactions
    Mar 01, 2009 01:49 am 
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    This post is about: Quicken Online
    Replying to: barronernst (Feb 25, 2009 2:24 pm)
    My citibank cards will not refresh...no info has changed. This is also happening with American Express..again no change. Am I doing something wrong? I am on Quiken Online.

    Replies to this message
  • jevid (Mar 2, 2009 3:47 pm)



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    [jevid]

    Total posts: 3
    This is a new post #8
    of 25         		Citicard account won't download transactions
    Mar 02, 2009 02:47 pm 
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    This post is about: Quicken Online
    Replying to: Lkohawaii (Mar 1, 2009 2:49 am)
    I've been having the same problem with my Amex for a month. I keep submitting tickets, they say it's fixed, but it's not. I can reset the account to my heart's content, but can't get any transactions. I can log on to Amex directly with the same user name & password & it works fine.

    Unfortunately, Quicken.com has proven too unreliable for me, and I'm about to move on....

    Replies to this message
  • jforbes703 (Mar 3, 2009 7:31 am)



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    [jforbes703]

    Total posts: 9
    This is a new post #9
    of 25         		Citicard account won't download transactions
    Mar 03, 2009 06:31 am 
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    This post is about: Quicken Online
    Replying to: jevid (Mar 2, 2009 3:47 pm)
    I understand your frustration. I'm about to move on as well, but I'll dump Citi before Quicken

    John

    Replies to this message
  • jevid (Mar 3, 2009 11:25 am)
  • jevid (Mar 3, 2009 11:26 am)



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    [jevid]

    Total posts: 3
    This is a new post #10
    of 25         		Citicard account won't download transactions
    Mar 03, 2009 10:26 am 
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    This post is about: Quicken Online
    Replying to: jforbes703 (Mar 3, 2009 7:31 am)
    Oops, let's try this again. It's not just Citi, it's Amex as well. Not willing to dump either, so I'm afraid it's Quicken.com that is going to go.

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    [johngratis]
    California
    Total posts: 1
    This is a new post #11
    of 25         		Some Wells Fargo accounts have stopped downloading transactions
    Mar 06, 2009 06:52 pm 
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    This post is about: Quicken Deluxe 2008
    The account downloading feature has worked for years, but stopped working for two Wells Fargo credit card accounts in January. However,the primary checking account IS still downloading. The Wells Fargo techs are mystified.Could the problem be an emerging Quicken bug? Everything connects (no error messages) but no transactions download.

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    [hoek59]
    Illinois
    Total posts: 2
    This is a new post #12
    of 25         		Citicard account won't download transactions
    Mar 07, 2009 10:45 am 
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    This post is about: Quicken Online
    Replying to: barronernst (Feb 25, 2009 2:24 pm)
    I just got off the telephone with Citi and the person I spoke to said Citi no longer supports the current format used by Quicken.

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    [hoek59]
    Illinois
    Total posts: 2
    This is a new post #13
    of 25         		Citicard account won't download transactions
    Mar 07, 2009 10:52 am 
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    This post is about: Quicken Online
    I just got off the telephone with Citi and the person I spoke to said Citi no longer supports the current Quicken file format, only the older "qif"? format. The Citi rep did add that MsMoney did work. If this isn't corrected soon, I will look for other options besides Quicken.

    Replies to this message
  • Chi_IC_Hawk (May 25, 2009 7:42 am)



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    [Chi_IC_Hawk]
    Illinois
    Total posts: 1
    This is a new post #14
    of 25         		Citicard account won't download transactions
    May 25, 2009 06:42 am 
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    This post is about: Quicken Online
    Replying to: hoek59 (Mar 7, 2009 11:52 am)
    Has there been any update to this? I am getting some of my transactions from my Citi AAdvantage card, but not all of them.

    Replies to this message
  • paterianus (May 30, 2009 11:27 am)



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    [paterianus]

    Total posts: 3
    Voted helpful: 1
    This is a new post #15
    of 25         		Citicard account won't download transactions
    May 30, 2009 10:27 am 
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    This post is about: Quicken Online
    Replying to: Chi_IC_Hawk (May 25, 2009 7:42 am)
    I also had two Citi cards and one card closed and a new one reissued but the transactions for the new card are not downloading. Do i have to complelete delete and recreate the account? I belive that will loose all my transactions older than 90 days.

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    [manbearpig]
    California
    Total posts: 6
    Number of years using Quicken: 1 year or less
    Quicken Online 2007
    Mac OS X 10.5
    This is a new post #16
    of 25         		Citicard account won't download transactions
    May 31, 2009 02:49 pm 
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    This post is about: Quicken Online
    My Discover account doesn't update. When I correct the Discover username and password in quicken and hit continue, the changes don't hold. It reverts to the old ones. Any suggestions?

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    [jforbes703]

    Total posts: 9
    This is a new post #17
    of 25         		Citicard account won't download transactions
    Jun 01, 2009 05:10 am 
    Reply to this message  
    This post is about: Quicken Online
    It's my understanding that Citi does not support the download format any longer. They claim that they could not get cooperation from Quicken.

    Replies to this message
  • jhdmac2007 (Jun 7, 2009 3:42 pm)



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    [jhdmac2007]
    Connecticut
    Total posts: 5
    Voted helpful: 3
    This is a new post #18
    of 25         		Citicard account won't download transactions
    Jun 07, 2009 02:42 pm 
    Reply to this message  
    This post is about: Quicken Mac 2007
    Replying to: jforbes703 (Jun 1, 2009 6:10 am)
    Citicard tech support claimed today they are aware of the problem and hope to have it fixed in a day or so.

    Replies to this message
  • greid (Jun 12, 2009 9:31 am)
  • lhoff (Sep 28, 2009 1:32 pm)



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    [greid]
    Texas
    Total posts: 2
    This is a new post #19
    of 25         		Citicard account won't download transactions
    Jun 12, 2009 08:31 am 
    Reply to this message  
    This post is about: Quicken Mac 2007
    Replying to: jhdmac2007 (Jun 7, 2009 3:42 pm)
    I too am having trouble with Citi downloads. Any new information as of Mid June on what is happening?

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    [blaine50]
    Pennsylvania
    Total posts: 1
    This is a new post #20
    of 25         		Citicard account won't download transactions
    Jun 13, 2009 06:07 am 
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    This post is about: Quicken Online
    About a month ago I had a Citi card reissued under a new number. I have been downloading transactions for years and now I can not. In the add new account it adds the new account just fine, but when I go try to download any transactions I get ol-221-a. I talk to citi and they have led me down many different paths and nothing has resolved this problem.
    I download checking accounts and amex account just fine.
    I am getting frustrated getting the run around and this is eating up a lot of time. Who should be addressing this problem Quicken or Citi?

    Replies to this message
  • jhdmac2007 (Jun 13, 2009 8:11 am)
  • denverdawgg (Jun 16, 2009 3:29 am)
  • denverdawgg (Jun 16, 2009 3:42 am)



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    [denverdawgg]

    Total posts: 2
    This is a new post #21
    of 25         		Citicard account won't download transactions
    Jun 16, 2009 02:29 am 
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    This post is about: Quicken Online
    Replying to: blaine50 (Jun 13, 2009 7:07 am)
    It started happening to me too a couple days ago

    Replies to this message
  • OracleSWN (Jun 26, 2009 10:04 pm)



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    [denverdawgg]

    Total posts: 2
    This is a new post #22
    of 25         		Citicard account won't download transactions
    Jun 16, 2009 02:42 am 
    Reply to this message  
    This post is about: Quicken Online
    Replying to: blaine50 (Jun 13, 2009 7:07 am)
    Found my solution, not sure if it will work for you but here's the link

    http://www.iggsoftware.com/forums/viewtopic.php?f=12&t=12555&p=35529

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    [jforbes703]

    Total posts: 9
    This is a new post #23
    of 25         		Citicard account won't download transactions
    Sep 28, 2009 06:32 am 
    Reply to this message  
    This post is about: Quicken Online
    Citi Bank will not permit direct download. I don't have any problem with Mint.com which Quicken is in the process of acquiring. Mist.com is free.

    Replies to this message
  • paterianus (Sep 28, 2009 8:27 am)



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    [paterianus]

    Total posts: 3
    Voted helpful: 1
    This is a new post #24
    of 25         		Citicard account won't download transactions
    Sep 28, 2009 07:27 am 
    Reply to this message  
    This post is about: Quicken Online
    Replying to: jforbes703 (Sep 28, 2009 7:32 am)
    Yes, I found the same thing. It's going to be "interesting" to see what happens now that Quicken has bought Mint.

    Pierre

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    [alphyj]
    Washington
    Total posts: 1
    This is a new post #25
    of 25         		Citicard account won't download transactions
    Oct 30, 2009 12:43 pm 
    Reply to this message  
    This post is about: Quicken Online
    I am having the same problem. I e-mailed Quicken support and they gave me a fix that does not work. I called the Quicken Support Chat line, outsourced to Right Now and they referred me to a quicken link. The Quicken link asked me for an e-mail address and telephone number so that they can send a solution, once they have one ??? Don't they test something as simple as downloading a transaction???

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