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Quicken Community / Forums / Quicken Online--the Online Quicken product / Setting up accounts /
Errors with Adding/Updating ING and Sharebuilder Accounts
Oct 17, 2008 09:58 am

[barronernst]
barronernst
Intuit Employee
California
Total posts: 872
Voted helpful: 76
This post is about: Quicken Online
All,

There are some problems updating and adding ING and Sharebuilder accounts at this time. During normal business hours (9AM - 6PM Eastern Time, 6AM - 3PM Pacific, Monday - Friday), it is not currently possible to add or update an account. If you are trying to update or add an ING or Sharebuilder account to Quicken Online, please try to do so outside of these windows.

We apologize for the inconvenience. Please check the Quicken Online Blog or the Quicken Online Community Forums for updates.

Thanks,
The Quicken Online Team
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[sarek79]
Utah
Total posts: 1
Voted helpful: 1
This is a new post #1
of 8 		Errors with Adding/Updating ING and Sharebuilder Accounts
Feb 25, 2009 10:23 am 
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Any reason why this is or if it will be fixed ever?

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[andrewski]
Pennsylvania
Total posts: 6
Voted helpful: 3
Number of years using Quicken: 1 year or less
Quicken Online
Mac OS X 10.5
This is a new post #2
of 8 		Errors with Adding/Updating ING and Sharebuilder Accounts
Feb 25, 2009 10:31 am 
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barronernst,
I do hope you'll reply to this thread if there are any updates; it will be an easy way to notify everyone interested in this thread since they can simply subscribe to it.

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[knykel]
Delaware
Total posts: 2
Voted helpful: 1
This is a new post #3
of 8 		Errors with Adding/Updating ING and Sharebuilder Accounts
Mar 07, 2009 07:15 pm 
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I tried to add my ING account after 6pm M-F and on weekends several times and it hasn't worked. Is there any update?

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  • purplefanta (Mar 9, 2009 4:02 pm)



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    [purplefanta]
    Illinois
    Total posts: 1
    Voted helpful: 1
    This is a new post #4
    of 8         		Errors with Adding/Updating ING and Sharebuilder Accounts
    Mar 09, 2009 03:02 pm 
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    Replying to: knykel (Mar 7, 2009 8:15 pm)
    I have also tried after 6 and on the weekends and it still isn't working. I kept trying to get the account to update and it wouldn't. So I deleted it (and was going to re-add it), but now it won't let me upload it.

    At least I know I am not the only one, but I do hope we can get this fixed soon.

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  • I_Speak_French (Mar 12, 2009 7:11 pm)



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    [I_Speak_French]

    Total posts: 8
    Voted helpful: 1
    This is a new post #5
    of 8         		Errors with Adding/Updating ING and Sharebuilder Accounts
    Mar 12, 2009 06:11 pm 
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    This post is about: Quicken Online
    Replying to: purplefanta (Mar 9, 2009 4:02 pm)
    My ing account stopped updating after march 1 2009 regardless of the time. It's really annoying. This site is pretty much useless if it doesn't track my spening.

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  • andrewski (Mar 13, 2009 3:05 pm)



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    [andrewski]
    Pennsylvania
    Total posts: 6
    Voted helpful: 3
    Number of years using Quicken: 1 year or less
    Quicken Online
    Mac OS X 10.5
    This is a new post #6
    of 8         		Errors with Adding/Updating ING and Sharebuilder Accounts
    Mar 13, 2009 02:05 pm 
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    This post is about: Quicken Online
    Replying to: I_Speak_French (Mar 12, 2009 7:11 pm)
    Seriously. I like the streamlined interface better than Mint's, but if we're comparing a working application to this, Mint will obviously win.

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  • rwerhand (Mar 20, 2009 10:33 am)



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    [rwerhand]

    Total posts: 2
    Voted helpful: 1
    This is a new post #7
    of 8         		Errors with Adding/Updating ING and Sharebuilder Accounts
    Mar 20, 2009 09:33 am 
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    Replying to: andrewski (Mar 13, 2009 3:05 pm)
    I had similar issues regarding ING accounts. I reported the error through the account screen (click on "This bank can't be refreshed..." or similar error message, then click "Show More" and submit the error) and Quicken Support emailed me (basically saying that I need to do it outside the window). I replied that I was attempting to update the account outside of 9-6, and they were able to fix it within a couple of days.

    Replies to this message
  • andrewski (Mar 20, 2009 11:26 am)



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    [andrewski]
    Pennsylvania
    Total posts: 6
    Voted helpful: 3
    Number of years using Quicken: 1 year or less
    Quicken Online
    Mac OS X 10.5
    This is a new post #8
    of 8         		Errors with Adding/Updating ING and Sharebuilder Accounts
    Mar 20, 2009 10:26 am 
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    This post is about: Quicken Online
    Replying to: rwerhand (Mar 20, 2009 10:33 am)
    I just mean that there seems to be little reason (given, anyway) why we can't use our accounts during the US daytime, especially when other sites can.

    I've been having a separate issue (andrewski, "Repetitive notifications" #, 12 Mar 2009 9:03 am) and ultimately I wonder if it comes from this functional limit. It's making it hard for me to use Quicken Online with my bank account.

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