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Quicken Community / Forums / Quicken Online--the Online Quicken product / Setting up accounts /
Errors with Adding/Updating ING and Sharebuilder Accounts
Oct 17, 2008 09:58 am

[barronernst]
barronernst
Intuit Employee
California
Total posts: 872
Voted helpful: 76
This post is about: Quicken Online
All,

There are some problems updating and adding ING and Sharebuilder accounts at this time. During normal business hours (9AM - 6PM Eastern Time, 6AM - 3PM Pacific, Monday - Friday), it is not currently possible to add or update an account. If you are trying to update or add an ING or Sharebuilder account to Quicken Online, please try to do so outside of these windows.

We apologize for the inconvenience. Please check the Quicken Online Blog or the Quicken Online Community Forums for updates.

Thanks,
The Quicken Online Team
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[rwerhand]

Total posts: 2
Voted helpful: 1
This is a new post #7
of 8 		Errors with Adding/Updating ING and Sharebuilder Accounts
Mar 20, 2009 09:33 am 
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This post is about: Quicken Online
Replying to: andrewski (Mar 13, 2009 3:05 pm)
I had similar issues regarding ING accounts. I reported the error through the account screen (click on "This bank can't be refreshed..." or similar error message, then click "Show More" and submit the error) and Quicken Support emailed me (basically saying that I need to do it outside the window). I replied that I was attempting to update the account outside of 9-6, and they were able to fix it within a couple of days.

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  • andrewski (Mar 20, 2009 11:26 am)



    • 1 user found this answer helpful. Did you find this answer helpful? Yes No

    [andrewski]
    Pennsylvania
    Total posts: 6
    Voted helpful: 3
    Number of years using Quicken: 1 year or less
    Quicken Online
    Mac OS X 10.5
    This is a new post #8
    of 8         		Errors with Adding/Updating ING and Sharebuilder Accounts
    Mar 20, 2009 10:26 am 
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    This post is about: Quicken Online
    Replying to: rwerhand (Mar 20, 2009 10:33 am)
    I just mean that there seems to be little reason (given, anyway) why we can't use our accounts during the US daytime, especially when other sites can.

    I've been having a separate issue (andrewski, "Repetitive notifications" #, 12 Mar 2009 9:03 am) and ultimately I wonder if it comes from this functional limit. It's making it hard for me to use Quicken Online with my bank account.

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    Quicken Community / Forums / Quicken Online--the Online Quicken product / Setting up accounts / Errors with Adding/Updating ING and Sharebuilder Accounts




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