Citizen's bank web site changed!! Sep 16, 2009 12:13 pm
This post is about: Quicken Online
I, too, appear to have the same problem. I used to update info via Quicken just fine and I've made no changes. Now the error message: "New security measures have been addded to protect your identity...." etc. etc.
I do not have Citizen's Bank, But our problems are just a like.... and here is what I have learned.
My bank, just up-dated (1 week now) their web site to a new server. According to them, they have to contact Quicken's and get their "on-line" Quicken's Directory Information updated/corrected to their new server.
Quicken's syncs to these "URL" addresses and allows us to download the bank's information to our computers using our ID and passwords. I feel your pain, because my bank seems to be taking their time too.
Best suggestion, is to keep contacting your bank and have them correct the error in their URL address on the Quicken's Directory.
(If you did nothing to your settings, then this should correct the problem).
Citizen's bank web site changed!! Sep 16, 2009 03:19 pm
This post is about: Quicken Online
Alot of companies are changing their web servers, why, no one seems to know.
If this problem is the same as mine, you have to contact your bank and report the problem. The problem is with the Quicken's Directory on line that we (customers that use Quicken's) use to sync to our banks and credit unions.
Once the Quicken's Directory is up-dated with the "new" web server URL address, you should be able to down load your information with no problems.
I've been having a few issues since Citizens Bank updated their online banking website. There was the obvious problem of nothing getting updated for a while, but seems to have gone away. Now my checking account is always showing a balance of $0, but my transactions are showing up OK, albeit a few days behind like usual. But the zero balance is quite annoying because it completely screws up my outlook. Please help!
