Please fix this problem soon. I've been without up to date data for 2 weeks now.

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shyrich (Oct 10, 2009 12:40 pm)

I've been having a few issues since Citizens Bank updated their online banking website. There was the obvious problem of nothing getting updated for a while, but seems to have gone away. Now my checking account is always showing a balance of $0, but my transactions are showing up OK, albeit a few days behind like usual. But the zero balance is quite annoying because it completely screws up my outlook. Please help!

I just recently got Quicken Online and I have Citizens Bank. It looks like all the transactions got imported for 3 months. When I clicked the refresh yesterday I didn't see any new transactions. The balance was ok. Today, I clicked refresh. Again no new transactions but the balance looked ok. I'm wondering if anyone experiences the same problem. I spent 3 - 4 hours last night working on getting it set up and still have more work to do. I hate to have more work be a waste of time!

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shyrich (Nov 25, 2009 8:10 am)

Yeah, that seems to be par for the course with Citizens Bank, my transactions are always 3-4 days behind it seems. The balance is always correct if a recent refresh was done. Not sure why that is, or what the reason would be for holding back those transactions whenever Quicken queries for them.

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stummee (Nov 26, 2009 5:26 am)

It seems I've had problem with Citizens Bank using MS Money. I always had to correct past transactions for duplicate transactions and it was frustrating. I thought it was MS Money but I'm getting the feeling it is Citizens Bank. I didn't have a problem when I had Bank of America. Hmmm, thinking about getting an account with Bank of America since they are a bigger bank and I'm sure they are more on the ball than Citizens Bank. Citizens Bank looks like it is only in the Northeast.