This morning I was in the same boat. I called my bank's 800 #. They gave me the special 800# with personnel who guide you thru the process. Tips: write down your username, password, answers to security questions; make sure your bank account in Quicken is listed as x's plus the last 4 digits of your account number. When you export transactions from your bank, ask for only one month at a time. Remember that the info exported from your bank sits there in limbo until you order Quicken to Download and Update. Finally, take a deep breath, take a walk outdoors, calm down. You will be successful. It is just complicated, that's all.