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Quicken Community / Forums / Quicken Online--the Online Quicken product / Welcome to the Community /
HELP! Support isn't sending me an email!
Jan 01, 2009 06:31 am

[stalag131]
stalag131
Manchester
Total posts: 10
This post is about: Quicken Online
I've tried several times to file a bug, my citizen's bank account isn't getting updated.

But... i don't see an email!

It's not in my SPAM folder.

It's not in my inbox.

It's basically nowhere!

Is a ticket even getting created?
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[katrog]
Massachusetts
Total posts: 4
This is a new post #1
of 3 		HELP! Support isn't sending me an email!
Jan 07, 2009 06:18 am 
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This post is about: Quicken Online
Me neither ongoing problem with Merrill Lynch since Novmber and more redenlty with River Bank. I can't think of any reason to upgrade or even continue with this software. Any good suggestiosn for alternatives?

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  • gsquared007 (Jan 10, 2009 7:35 pm)



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    [gsquared007]

    Total posts: 7
    This is a new post #2
    of 3         		HELP! Support isn't sending me an email!
    Jan 10, 2009 06:35 pm 
    Reply to this message  
    This post is about: Quicken Online
    Replying to: katrog (Jan 7, 2009 7:18 am)
    Same problem here with Merrill Lynch. How long does it take to fix an account connectivity issue? Like you I needed an alternative, so I'm currently using Mint at least until Quicken gets it's act together in the online space. Mint not only works with Merrill Lynch and anything else I've thrown at it, but it also has real budgeting capability with split transactions along with a great iPhone application.

    One clarification for me: Quicken did respond when I reported the issue, but as you pointed out, this has been outstanding since November with no fix or update.

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    [SheilaC1040]
    Texas
    Total posts: 1
    This is a new post #3
    of 3         		HELP! Support IS sending me an email!
    Jul 27, 2009 02:46 am 
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    This post is about: Quicken Online
    I've got an account downloading problem as well. The balance refreshes but the trnsactions don't come across. No transactions have shown on 2 of my accounts since May... Doesn't do much to show an accurate Budget. The emails don't solve the problem.

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