Hello All, We are aware of the recent issue with the Canadian security prices and are investigating the cause of this issue. We hope to have this corrected as soon as possible-- Thanks for your patience--
Quicken Kathryn
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Canadian Security Prices Incorrect Nov 23, 2007 01:44 pm
This post is about: Quicken Home & Business 2008
This really is appalling. I was forced to upgrade from my relatively reliable old 2002 version, which did everything that I needed it to, in order to keep receiving securities prices. Now, most of my CDN securities are reporting incorrect prices that appear to just be 10x the real price, but I now thoroughly mistrust the Quicken prices at all so I'm keying them in manually -- exactly what I upgraded to avoid!
Canadian Security Prices Incorrect Nov 23, 2007 05:35 pm
This post is about: Quicken Home & Business 2008
How disappointing to pay top price for a supposedly top of the line product and then find that one of the main reasons I bought it, to be able to have a better investment portfolio, won't give me correct updated prices. I see I am far from the first to comment on this, but I am appalled that Quicken hasn't fixed this problem. I have several Canadian securities and so far all I can get is estimated prices, although Yahoo and other online sites have no problem at all giving me the correct quotes. What a mess!
Canadian Security Prices Incorrect Dec 10, 2007 11:42 am
This post is about: Quicken Premier 2007
Really?
Honestly?
I just tried to contact Mr. Bennet your president and he does not take calls from consumers. Apparently he goes to meetings most of the day. His assistant is very nice however and recorded my concerns. She referred me to a group who works on issues for the office of the president. They were of no help although they called me quickly to discuss my concern.
So , since June of 2007, Intuit has been aware of this product failure and cannot resolve. They cannot reconcile any changes made given that for years it worked...then one day it quit working.
They blame it on 2 differing servers that they just cannot figure out.
Their strategy is to no longer work on an individual issue like this like they "used to"; but rather work on large groups of issues at one time so "they can get more done". Mr. Bennet...I think I have found your issue...your Team has lost their way to issue resolution.
I asked them why they are issuing releases and now "2008" with known failures. I asked them if they felt this was ethical to release a product and/or upgrade a product that knowingly does not work. No answer given. I kind of feel sorry for these help-desk type folks; their company has abandoned them to the point where they eventually just say.."we have no idea".
I have asked them to have the president issue on this website...the front page...an open apology to all who have purchased this product. We will see where this goes. Again Kathryn...really?, honestly?
Canadian Security Prices Incorrect Dec 10, 2007 12:34 pm
This post is about: Quicken Premier 2007
Dwinger,
Kudos on your initiative to call Intuit's president. You got farther than I did. I wrote to both Mr. Bennet and Scott Cook (Chairman and founder of Intuit) on this matter a few months ago. I did not receive any response from either of them, or their handlers. Not even a boilerplate reply.
It is too bad the way they treat their front-line teams. Poor sweet Kathryn, forced to make a living passing on meaningless pap, pretending that this is still a "recent issue", and that they are "working on it". When in fact, they're not.
The Customer Support team has closed the various bug reports I have opened on this defect. Actually closed the tickets, even though the bug is still there. The rationale being that they responded to me, therefore the matter has been dealt with. That is a great technique Bennet's team has devised for improving perceived product quality - just close the tickets and the bugs go away, as if by magic.
Attached is a webclip of a portfolio view from www.quicken.com/investments. All but one of the TSE quotes are incorrect - most are ten times too big, but one is ten times too small!
Canadian Security Prices Incorrect Dec 12, 2007 02:37 pm
Disaster again today on stock quotes. Way to go, Quicken! The speed of response to our concerns makes the program's name a wonderfully postmodern joke!
Canadian Security Prices Incorrect Dec 12, 2007 02:52 pm
This post is about: Quicken Home & Business (Canada) 2008
Yes its a major problem with Home & Business 2008. Having been a user of quicken for nearly 10 years I was VERY upset to be told they now wouldn't update stock quaotes after Dec 2007. I was FORCED to upgrade to H&B 2008 - What a piece of garbage. I think the developers should get away from the glitz, bells and whistles and concentrate on the program, reliability and stability. I am also using Simply accounting - more than 12 years - NOT a single problem !!. I am so angry - I used Quicken daily for my investment management and now I am lost. even to correct the prior price errors I have to go in manually and delete that days numbers. I wish I had read these forums BEFORE I had the problems I would NOT have purchased .
Canadian Security Prices Incorrect Dec 12, 2007 04:56 pm
"I was ... told they now wouldn't update stock quaotes after Dec 2007."
Since no version of Quicken has ever sunsetted downloads of anything (inluding Quotes) in December (or January, or February), you will be required to provide verifiable evidence of this statement.
"I was FORCED to upgrade to H&B 2008 ...."
You weren't "forced" to do anything. If you are not satisfied with the product(s) you use, you have the same option as every other unsatisfied customer: move on.
With "customers" like yourself, "reluctant" (to put it mildly) to upgrade to newer versions, the money necessary to keep the product going must come from ... brand new users. Those new users may not have the same opinions of the changes to Quicken that you have ... which is one of the main reasons for those changes.
And since you don't like to "upgrade", your opinion is worth less than the opinions of the "new" users.
[Also: Since you have such a warm, friendly, inviting attitude; you may have difficulty getting the maximum assistance available for your "problem".]
Canadian Security Prices Incorrect Dec 13, 2007 01:18 am
This post is about: Quicken XG (Canada)
I would like to add for what its worth that for 6 to 8 months I can't remember a day when I have had an update go correctly on the first try. Its simply routine now to keep updating 2 or 3 times till the decimal points get in the right spots and the securities list is complete. Even then the mutual fund list is not completely updated and several do not update till the next day...not really what I would consider acceptable.
I see in the FAQ that version 2005 will cease to be supported in March or April 08. It would appear from my experience that versions are supported for 3 years and then dropped. I sense that Intuit feels that 3 years is a reasonable time to support their version with updates and then have users upgrade to the latest version. I suppose I would feel better about the upgrade if I thought that I was getting a better more polished bug free product but that never seems to be the case. I simply upgrade so that I can get the updates. As Mr Pollard put it 'I am not forced' but if I want the portfolio updates then I have no choice...take your pick. I would prefer to stick with 2005 till I see some of the issues resolved.
I am surprised at how long it is taking Intuit to make these fixes...the R3 patch did not fix the problems. If they haven't the talent, or manpower or whatever the issue may be, they still seem to be able to put out a new version every year. The perception being that they are more interested in a new version every year than fixing the bugs in the existing versions. Perhaps it is harder to fix these issues than I realize but if Intuit doesn't communicate what the problems are then these forums will be full of unhappy frustrated users. Perception is everything.
Canadian Security Prices Incorrect Dec 13, 2007 06:54 am
This post is about: Quicken XG (Canada) 2005
This really is getting extremely frustrating. Aside from the fact that this problem has not been resolved since JUNE, 2007 - the failure of Intuit to communicate what, exactly, the problem is and what steps are being taken (and when!) to correct leaves the customers feeling completely helpless.
Quicken Kathryn's message appears to be dated today - but it seems more likely to be a robot that simply changes the date....since the message is the same.
"Whatever" Intuit did in the last couple of days seems to have made the problem WORSE from my perspective - getting totally unusable quotes - even yesterday's US quotes are mostly "zero change"...I get the feeling they are floundering.
So...Intuit ...why is this bug so difficult to fix??? Did an ex-employee leave a logic bomb buried in the code somewhere that keeps popping up because you have not actually located it? Is the code so poorly documented that whoever is maintaining it cannot find the problem and fix it?
And, most importantly, WHEN can we expect to see some improvement.
Canadian Security Prices Incorrect Dec 13, 2007 08:20 am
This post is about: Quicken XG (Canada) 2007
I agree Intuit does not seem to care. Otherwise, they would be explaining to us what they are doing about it.
I checked prices last night after updating and about 50% of US and Canadian security prices were wrong. Some were the Canadian decimal error, which is easy to spot, but it is impossible to know which other ones are wrong without doing a check against a published alternative. There does not appear to be a pattern to the error either. Some prices were out as little as 7 cents and others were out as much as $6.
For what it is worth, I suspect Intuit has already lost software sales. I have advised others who have asked to stay away from this product and will continue to do so until Intuit comes clean with both explanations and solutions.
Canadian Security Prices Incorrect Dec 13, 2007 11:23 am
This post is about: Quicken Deluxe (Canada) 2006
No quotes for US stocks yesterday. No quotes for CDN stocks today. Nicely balanced policy of ineptitude, isn't it? Well done, Intuit/Quicken! As the stock market crashes and burns today, I am certain that your stock will join the inferno. I note, by the way, that I have been using the "Deluxe" version of this inept program.
Canadian Security Prices Incorrect Dec 13, 2007 03:30 pm
This post is about: Quicken Home & Business 2008
On Dec 12th quicken quotes updated only 4 or 5 of my american securities (I have well over 50 that I track). Canadian securities were not updated at all. today Dec 13th american securities were updating but canadian securities were back to the 10 times problem of this past summer.
Canadian Security Prices Incorrect Dec 17, 2007 11:12 am
This post is about: Quicken XG (Canada) 2007
As far as I'm concerned the 2 Quicken versions I'm using are utterly useless. I no longer recall the last day that all my CDN & US price quotes were accurate.
Over the week-end I converted to MS Money and now have automatic AND ACCURATE price quotes every 10 minutes.
Canadian Security Prices Incorrect Dec 18, 2007 06:48 am
This post is about: Quicken XG (Canada) 2007
Good on you, Deibiddo, Let's all migrate. The end of the calendar year is the time to do it, so that we can begin a new year with some hope. Intuit/Quicken, with its sounds of silence, has shown no interest. At least Bill Gates suggests that he has a conscience and some concern about the fate of the planet. So, mass move to MS Money! At the very least, away from Quicken. It's the silence, stupid!
