I am glad that some is working on this, but......

Boy does this underestomate the issue. I have 244 Symbols, and NEVER since this started have I gotten a clean or anywher near clean download! The problem may not be in download hisorical, but in the current download which gets the correct price, but also send the 4 last days for some other issue

I do NOT experience this as an occasional proble, but an all the time problem.

Let's get serious.

This new change reminds me of what Yahoo did with there television listings last year. They added bells and whistles but killed the funtionality by making it necessary to click several times to get to the actual listings. I left Yahoo and never went back though i just checked the site today and they have returned to the one click see all page.I don't know if I will go back since I have gotten used to a new site. That's what Quicken must do with the online portfolio view. One click, see all investments!

ATTENTION Dale:

No Quotes and No historical prices being downloaded for the following ...

NYSE - EDS - Electronic Data Systems Corporation
NYSE - NWS.A - News Corporation

I'm among the many who have seen their price updates show completely false data. Mine is so bad that it ranges in up-or-down over $100,000 each time I update.

This is so common that I knew I was the victim (again) of a Quicken program change.

Why have a financial program that you cannot trust?

I'm especially angry that there are many customers involved, yet the silence from Quicken is deafening.

Replies to this message

Jeeter (Aug 29, 2008 4:09 pm)

To: Dale_Knievel

While I appreciate your PC attempt at PR with today's reiteration of Quicken_Katryn's message, I would like to know whether Quicken understands that there are two, not one, current issues.

Yes there is a problem with with te mis-downloading of historical quotes. This is an impediment to tracking whether one's portfolio is up or down on a daily basis. We are informed that while the historic prices may be wrong, at least the current prices are correctly reported.

But, neither you nor Quicken understand, or refuse to admit, that the price of certain securities or erroneously reported on a current basis. There are three classes of this particular problem.

As has long been the case, certain securities' prices are never downloaded even though the user can obtain the price by visiting Quicken.com and manually entering the same symbol on the website. Why this problem has never been corrected is a mystery to me. It is extremely annoying.

However, since Wednesday, two other classes of errors are now frequently encountered, whereas last week and before they more rarely encountered.

Certain securities' prices are just wrongly reported during the day. However, it appears that after the market closes, the right price is finally reported.

Certain other securities' prices are just as wrongly reported, not just during the day but at all times. If you attempt to visit Quicken.com to obtain a current quote, the user discovers that the price is erroneously because the security's symbol is confused with a completely different security which has a similar symbol For an actual example, enter the symbol "DPS". Both Dr. Pepper (DPS on NYSE) and the Dow Pacific Stock Index (DPS on CBOT) are dispalyed, but select Dr. Pepper and only the data for DPS:CBOT is dispayed.

Therfore, there are three classes of problems. Security prices that will not download, but are obtainable at the website. Security prices that are wrongly and arbitarly reported. Securities that are cross linked to other securities with similar symbols.

Both you and I, as well as every community member can ponder the cause and seek to lay blame on different responsible parties.

What I want to know, though, is if Quicken is working to resolve the problems I discussed above. Are you aware of these problems? Is someone working on them? Or is your motto We report the quotes that we can, and ignore the rest. I am not asking if you are going to start quting bond prices, etc. I only want to know if you are trying to report accurate market prices on securities traded on American exchanges with widely recognized symbols. This is what you already claim to do.

Please do not answer with a canned response that refers me to all the other faqs, discussions, and blogs in the known universe or parts thereof.

I think it would be helpful if the moderator could split this thread into two. While there may be a common factor to these problems in that there is a new portfolio/quotes server, there are two distinct sets of user issues -

(1) problems with the portfolio portion of Quicken.com and

(2) problems with corruption of the historical quotes.

People are making comments to either problem and sometimes it is not clear which issue they are addressing. Comments are all interspersed and it is confusing. Personally, I don't use Quicken.com so have no opinion as to the portfolio issues there but have every sympathy for the opinions of users I have seen. However, I'm as upset as anyone about the effect of the historical quotes download problem and hope that Dale and his engineers can fix that quickly.

Can someone split this thread?

There are my sentiments, exactly. I knew the day I noticed the "UPGRADE" there was trouble ahead but I never dreamed it would be this extensive and far reaching. This has doubled my work and I don't like it at all. I keep posting and looking hoping to see a sensible comment from Quicken.

Version 2009 (not available in dropdown above)

All symbols. Quicken doesn't discriminate. I have a portfolio of 40 to 50 securities and not one of them downloads correctly in Quicken 2009. Quicken 2008 still works fine for me. I'm running it on my laptop and 2009 on the destop as a test setup in the hopes you can fix this in a reasonable time.

Replies to this message

JimZ (Aug 29, 2008 4:38 pm)

To clarify -- it's the corruption of the last 5 days or so of history when I download current quotes that is the main problem. Most current quotes are correct.

PCY is quoting an index instead of the security.

I just want to add my name to the list of people who are being affected by bugs in this latest upgrade. Since I upgraded 5 days ago, the gain/loss calculation for the stocks in my postfolio are garbage. This is a feature that worked fine for years until the update and a feature I use daily.

Will there be a fix for this soon? Thanks.

Replies to this message

lcha (Aug 29, 2008 5:58 pm)

I also just noticed that the price history for my stocks for the last 5 days since I upgraded is corrupt, as others have experienced.

I have consistently received this message when trying to update security prices since Monday, 8-25-2008: 25 out of 40 securities serviced. Missing symbols: C-F, CEG PRA, CFC, FTB-A, HCP PRE, HRP PRC, JPM-W, KEY-F, KRB PRD, PRE-D, REG-D, RF-Z, STI-Z, SUS-A, WB-D
I have changed symbols and re-entered to no avail. They all updated before the upgrade.

I would be happy to send you a GIF file for the particular portfolio that contains most of those stocks. Note that most are preferred.
Hope this helps,
Gammaman

Dale,

As you try to determine "the root cause", here is some additional information.

Yesterday, the historical prices for 8/22 and 8/25-27 were incorrect, but at least the closing prices for 8/28 were correct. (The historical prices for 8/21 and earlier appear to be unaffected.)

However, after updating quotes following market close today, the incorrect historical prices were replaced with different incorrect prices, and now the correct closing prices for 8/28 have been replaced with incorrect prices. Using historical prices for Astrazeneca (AZN) as an example (picked at random, but representative of what is happening with all securities), here is what it appears in the price history:

Price history after updating on 8/28:
8/21 - 48.38
8/22 - 80.47
8/25 - 79.75
8/26 - 81.45
8/27 - 81.91
8/28 - 49.24 (correct closing price)

Price history after updating on 8/29:
8/21 - 48.38
8/22 - 58.28
8/25 - 57.35
8/26 - 57.45
8/27 - 58.14
8/28 - 57.50 (changed from correct price of 49.24)
8/29 - 48.70 (correct closing price)

Clearly, for dates after 8/21, historical prices are being applied to the incorrect securities on an apparently random basis. For example, instead of seeing AZN prices in the historical data, some other stock's prices are incorrectly appearing in users' QPH data files as AZN, and the AZN prices are no doubt showing up as incorrect historical prices for some other security. Either the data feed is incorrect or there is an application error at the user end when the downloaded data is added to the QPH file. Given the universality of the problem (it is affecting every user and virtually every security), one would think that it would be relatively easy to determine the problem and correct it.

I guess nobody bothered to beta test Quicken 2009 and the "new" quicken.com before you decided to roll them out on your unsuspecting victims - er, customers. Or are we all beta testing it now!? To think, I just paid $69.99 for the privilege.

Quite frankly, Intuit has risen (or is that sunk) to a new level of incompetence.

Replies to this message

bakerr818 (Aug 29, 2008 9:11 pm)

2009 Version

Symbol PCY returns quote for symbol $P1CYC (an index)

2008 still works fine.

I;m having the same problem with Ver 2006. When I update I get strange results for value changes for the day??? I was thinking about upgrading this year, but if this isn't fixed soon, I maybe upgrading to another program and stop using Quicken that I have been using the last 20+ years...

Seems like Quicken is going in the wrong direction, getting worse with every update..

Replies to this message

CK_1 (Aug 30, 2008 2:08 pm)

Price updates I downloaded contained incorrect closing prices on my computer for period starting 8/21 and roughly 8/27. I have had to manually delete these from each security's price history.

Has this problem now been resolved?

thanks.

Can't you all just go back to the way it was until the issue is resolved?

I feel it is unfair for us to be subjected to this uncertainty and loss of data.

Now we know where the real problem lies. Since I have not received a response to post #137 (my first comment to Jim's #134) let me try again. How can a newer system that is more corrupted than the old system be better? Because the customers who have not jumped ship can now help Quicken find where the bugs are. All we are asking is to bring back what we had before so that serious investors can concentrate on INVESTING while Quicken's team of expert engineers can concentrate on beta testing. From the comments in this thread, there are many people willing to help. Beta testing should of course start in house. Set up paper portfolios with 100 stocks picked at random and compare them in the old and new versions of Quicken. If you get different results, fix the problem before you release the new version. When you think you have found all the bugs, then invite volunteers to do further testing. Do not add fancy bells and whistles until you get the stock prices correct and get feedback from the users as to what features they want added and what if anything they are willing to give up that worked in the old system.

Why do serious investors want to see all their portfolios on one page and have uncorrupted current and historical data? Because we have a lot of money at stake and we want to monitor what is happening to it. It is hard to understand how or why the Quicken management does not understand this, but Jim's comment is a clue. It is the "we know best" mentality. We need to start pressing the top brass at Quicken to admit that they made a terrible mistake and bring back the old version of quicken.com until the new version is ready for release.

"Why do serious investors want to see all their portfolios on one page and have uncorrupted current and historical data? Because we have a lot of money at stake and we want to monitor what is happening to it. It is hard to understand how or why the Quicken management does not understand this, but Jim's comment is a clue. It is the "we know best" mentality. We need to start pressing the top brass at Quicken to admit that they made a terrible mistake and bring back the old version of quicken.com until the new version is ready for release."

To dwsmit3: I suspect the whole Quicken community agrees with this.

But when you re-read the Quicken comments IT BECOMES CLEAR THAT THEY CANNOT OR WILL NOT REVIVE THE OLD SITE. If that was their intention they would have told us by now.

They have their own agenda which may be as simple as reducing the costs associated with maintenance and providing the service.

There is also the compelling pressure of providing "something new & better" to justify new editions & services. Some of us can attest to the traumatic and often disappointing experience with their new editions of Quicken and for many of us the cost was never justified.

Maybe Quicken has become a victim of their own success. Certainly their was little that could be done to improve their old site. Same for their software going back to at least 2003.

So--as they couldn't improve it they broke it.

Eventually they will come out with a sophomoric, weakened site. From that they have something they can improve little by little over the years. Maybe in 10 years they will be back to where they were 3 weeks ago.

I know that sounds cynical but this whole episode is just so bizzare it defies understanding.

My suggestion to Quicken to get around this marketing problem would be to package their best edition of the Quicken software, make it good for 2 or 3 years and then charge an annual subsctiption to keep using their service with periodic upgrades which we could accept or decline.

This is not our first run in with Quicken therefore it doesn't sound correct to say they don't understand what they are doing. I think they know exactly what they are doing. They're just not telling us.

Sadly I feel they have written us off and they are moving on. It is now up to us to decide if we want to move on with them or go elsewhere.

Replies to this message

saintc (Aug 30, 2008 10:09 am)

Version is actually 2009, but no option to choose that version. Does that say something about whether 2009 was ready to foist on the public?

Dale: The suggestion to delete historical prices and download again is absolutely cruel. Until it is fixed for good, hours of work get eliminated with each erroneous download. The error occurs even for securities whose symbols have been removed! You should be specifically telling people not to do anything until you have it fixed.

That works in 2008 not in 2009. Quicken 2009 has not updated prices for funds held at my financial institution since installation. (It does appear to work fine for transactions) Quicken 2008 is still working perfectly.

I just designed a new economical 8-passenger vehicle with AC, TV, GPS,talking dash, bluetooth connectivity, and so many bells and whistles, you will never be able to use them all. It does not have an engine nor does it have wheels. While it will not take you anyplace, it will save you a lot of money. I think I will call it the Quicken.

I emailed Brad Smith (Intuit CEO) to alert him to all the problems with the new portfolio.
I figured that upper management could put pressure to correct the problems and revert back to the old portfolio where we could not.

I received this response on Friday:

----------------------------------------------
Harold,

I have copied our business leader (Todd Stanley) for Quicken so he and his team can incorporate your feedback into helping us get better.

Thanks for the e-mail and support.

Brad
-----------------------------------------

Todd Stanley is Vice President & GM of Quicken.
We will see if it it helps.

Harold

Replies to this message

travellerva (Aug 30, 2008 2:03 pm)

ps56k (Sep 1, 2008 8:08 am)

So I got an idea to turn this lemon into lemonade by shorting INTU. From the comments in this forum it looks like there will be a loss of long time customers and that Quicken 2009 is badly broken. Both issues should hurt revenue for the next quarter. But, alas, when I skimmed through the INTU 10k it looks like Quicken falls into the "Other Businesses" category. Altogether the Others make up less than 10% of revenue. I doubt that is enough to make much difference.

I am using Quicken 2006 and have the quotes problem. I have deleted and downloaded - no good. I have corrected and downloaded - no good. I find it totally unbelievable that such a major screwup could occur near the end of the fiscal quarter when a lot of us are due to produce reports for our clients. If the development team had waited just a couple of weeks, the end of quarter would have passed and more time would have been available for corrections. However, complaining about it does not correct the problem. I need reliable updating of quotes. Thank you

Replies to this message

Jeeter (Aug 30, 2008 11:48 am)