Ben,

I've been a Quicken user since 1992, and this quotes problem is a definite low point. I've finally gotten annoyed enough to spend a few minutes to help you out.

I've attached a copy of the download of my quotes as of Sep 02. The last 5 days quotes are incorrect for nearly all of the mutual funds and stocks that I download. The detailed quote for the current day is correct. This same trend occurred with the Aug 29 download.

Here is a snippet of the quote data for Apple. You can see that the quote as of Sep 2, 4:16 pm is 166.19, but the aux daily quote for Sep 2, is 7.85.

qwin.quotes.AAPL.symbol 4 AAPL
.last 8 166.1900
.time 10 1220386560
.time.str 5 16:16
.change 7 -3.3400
.pct_change 7 -1.9702
.volume 8 27908193
.avg_volume 8 18192527
.open 8 172.4000
.high 8 173.5000
.low 8 165.0000
.bid 8 165.1000
.ask 8 173.9500
.year_high 8 202.9600
.year_low 8 115.4400
.issueType 2 CS
.exchange 6 NASDAQ
.exchange_short 1 K
.shares_out 6 885876
.eps 6 5.1200
.annual_div 6 0.0000
.div_yield 6 0.0000
.yield 6 0.0000
.ticker_trend 8 -=======
.name 9 Apple Inc
.close 8 169.5300
qwin.quotes.AAPL.aux.q.0.date 10 1220328000
.hi 6 7.8500
.last 6 7.7000
.lo 6 7.6400
.open 6 7.8500
.vol 6 271976
qwin.quotes.AAPL.aux.q.1.date 10 1219982400
.hi 6 7.8700
.last 6 7.7400
.lo 6 7.7000
.open 6 7.8700
.vol 6 164179
qwin.quotes.AAPL.aux.q.2.date 10 1219896000
.hi 6 8.0000
.last 6 7.8700
.lo 6 7.6800
.open 6 7.7900
.vol 6 236373
qwin.quotes.AAPL.aux.q.3.date 10 1219809600
.hi 6 7.8400
.last 6 7.7600
.lo 6 7.6400
.open 6 7.6800
.vol 6 275026
qwin.quotes.AAPL.aux.q.4.date 10 1219723200
.hi 6 7.7925
.last 6 7.6900
.lo 6 7.6200
.open 6 7.7000
.vol 6 255571

Replies to this message

Ben_Weiss (Sep 3, 2008 9:56 am)

Dale_Knievel (Sep 3, 2008 12:12 pm)

Hey, Ben, happy to see that this is your top priority, but your statement of the problem with historical prices is not correct. If you read the messages posted here, you will note that the problem relates to corrupt price histories for virtually all stocks. This is not isolated to a few, specific historic quotes, as your comment suggests. In fact, in looking at several hundred stocks in my portfolio, I didn't find one with a correct price history for all dates after 8/21.

What is worse, when a download of current quotes is performed, correct historic data is being replaced with corrupt, incorrect information. As a result many users who have taken the time to remove incorrect historical prices from their qph files are seeing their hard work undone when they subsequently perform a "download quotes" operation.

It will be very difficult for you and your team to come up with a reliable solution, if you don't understand, or if you understate, the extent of the problem.

I have manually entered my several portfolios into MSN Money at http://moneycentral.msn.com/stock_portfolio. It is free and gives everything on one page like Quicken used to do. Will Quicken ever wake up?

Back up your Quicken files before updating or better yet do not download stock prices until this is fixed. I am importing stock prices from a csv (text) file.

Thanks for breaking the silence. I appreciate the promise to fix the system. But how can you say that you are doing everything possible to address the issues? The one thing you are not doing is giving us back the old system which worked while you are developing the new one. Never, never, never change a working system without beta testing the new one. This has been a continuing problem for years, and Quicken never takes the customer seriously. You have no idea how angry you make your customers by treating us this way. Please pass this up to management.

Are you sure you are on the portfolio page when you import prices. It worked for me.

I don't know if this has been mentioned b4 in this thread, but I found that by //NOT// using the "Quotes" button, but instead using the "Download Historical Prices" button near the portfolio top of the portfolio window and setting it to "Get prices for the last Month" seems to work OK. At least it seems OK on my copy of QP2006. For what it's worth.

I fell for the hype that it was fixed and used the Quicken Update last night. The errors are less, but still there - SAI came in at about 100 times its value, and CBS A still can't be found. These are just two examples. Realizing I had been had, I imported my quotes from NetStock and moved on about my business.

Replies to this message

JPG (Sep 3, 2008 10:30 am)

To Quicken Kathryn or whom-ever:

Could you post an update daily regarding the status of the fix.... just to let us know and informed!!!!!

Lot's of people frustrated on this.

Over-communication on this might help. I was going to update to 2009, but cant until this is fixed.

Replies to this message

panchorob (Sep 3, 2008 6:00 am)

Log in sometimes works and sometimes does not. Worked OK before transition.

With the lack of communications over between Friday and Tuesday, I think it really was a Holiday Weekend.

You're happy to report the transfer to the quote server is complete?

Was your goal to screw up tens of thousands of customers portfolio management?

How hard can this be to correct?

Intuit needs to devote more qualified people to resolve this problem. They must realize this is impacting thousands of customers. How it have even happened? Where is the internal testing before moving to new quote servers? This is what one would expect from the a third tier company.

Here is an idea - Go back to the old server until you get your act together! Also, how about an email to at least acknowledging the problem! There are probably many users who incorrectly think their file is corrupt.

Replies to this message

Tim156 (Sep 3, 2008 8:45 am)

I continue to have issues with historical prices being wrong and quotes still will not download for 15 different securities.

No quote for Series B of Berkshire Hathaway(BRK B). It updates on Quicken.com but is not recognized on Quicken program update.

Delta Airlines (DAL) returns the price of Dow Jones Australia Liquid Index on Quicken.com. It is not recognized on Quicken program update.

The remaining 13 that are not recognized on Quicken program update are all preferred stocks with hyphens in the symbol. They are recognized on Quicken.com but not by the Quicken program update server.

They are as follows:
ABN-G ABN Amro Capital
BAC-W Bank of America Capital
ONE-W Bank One Capital
BSC-X Bear Stearns Capital
C-Z Citigroup Capital
C-S Citigroup Capital
C-V Citigroup Capital
FBF-M Fleet Capital
HBC- Harris Preferred
JPM-J JP Morgan Chase Capital
MER-E Merrill Lynch Capital
PL-B PLC Capital
RVT-B Royce Value Trust Preferred

Please make the necessary adjustments to the server database.

I have Quicken 2009 Premier and I still have the same error message when I try and update my portfolio on Quicken.com. When will this problem be fixed for 2009?

Also, the quotes download is still a mess. When will we get and update to the quotes peoblem?

Jeff

It is as if Quicken/Intuit is either ignoring the "corrupt prices after download" issue or somehow does not understand the magnitude of the issue. It is a DISASTER that appears to have been happening for about the past two weeks. I have reported the issue several times to Quicken Support via email. Each time I get a "form response", most of which is dedicated to "Quicken.com" status. The last response I received from Quicken Support this AM said the quotes download issue had been resolved. I then downloaded quotes and again had several recent day's prices corrupted for a significant number of securities. QUICKEN, PLEASE, PLEASE COMMUNICATE THAT YOU UNDERSTAND THE MAGNITUDE OF THIS ISSUE AND ESTABLISH A THREAD OR POST WITH CONTINUALLY UPDATED STATUS.

Replies to this message

aprest (Sep 3, 2008 9:38 am)

I suggest that we all go on Amazon.com, Newegg, Circuit City and other online sites and give reviews on Quicken.

Here is what I have posted:
"There are serious bugs in the way Quicken now uses to update your portfolio. When you try to update the quotes for the stocks and mutual funds you get totally incorrect values for your all the items in your portfolio. This problem started around August 21, 2008 when Intuit made changes in the way quotes are updated and uploaded to Quicken. There are now over 290 complaints on the Quicken Community Forum regarding this problem and the Quicken staff are not being very responsive to solving this problem. Check out this link:
http://www.quickencommunity.com/webx/Forums/Quicken%20Personal%20Finance%20Software%20Forum%20for%20Windows/Investments%20in%20Quicken/4214/280?5 "

Replies to this message

gmalis1 (Sep 3, 2008 9:48 am)

dwsmit3 (Sep 3, 2008 11:51 am)

Try this link...all correspondence from Quicken's support staff is in this link:

http://www.quickencommunity.com/webx/Forums/Quicken%20Personal%20Finance%20Software%20Forum%20for%20Windows/Investments%20in%20Quicken/4214/233?13@50.SXrnbhTwPfo@

Replies to this message

cfheld (Sep 3, 2008 10:24 am)

Thanks for the information. We will investigate.

gmalis1 - Your link just goes to earlier posts in this same thread. Nothing new or useful.

Replies to this message

gmalis1 (Sep 3, 2008 5:53 pm)

One lesson I have learned from the latest Quicken download fiasco - always back-up your qph file before updating historical prices or quotes. Then, if the download corrupts your price histories, it is simple to delete the incorrect file in its entirety and restore the old qph file.

I have created a batch file that just copies my qph file to a different folder and added a shortcut on my desktop to run the batch file. Now, before running Quicken I just double-click my shortcut, and I have a safe copy of my qph file ready to restore, if necessary. It is easier than restoring my qph file from my full drive backup and a whole lot easier than trying to rebuild a 23MB qph file from scratch.

I have been a Quicken customer for years. I trusted them with all my financial information. I spent years manually updating all my transactions. With one glance I was able to get the total net worth of all my brokerage account holdings in my online portfolio. Not only was my quicken portfolio bookmarked, but it had earned the high honor of sitting on my toolbar. This was a feature I used several times a day. Not only is the new site not working, I don't even know if my transaction information is right. I am going to have to get out all my brokerage account notebooks and check each transaction to see if the information is still correct. Unbelievably . . we have some stocks going back to 1985 that have had splits, reverse splits, spinoffs, and name changes more than once. I printed out the transaction information in my "new" portfolios at Quicken and entered all 200 transactions in one portfolio at Yahoo. I am now able to see the total gain or loss for the day and overall at Yahoo, but I am still going to have to check and make sure that all my transaction information is still correct. If Quicken can get their act together and give us back our online portfolio I will definitely continue to use it, but I will keep my backup at Yahoo!

For what it's worth I'm current and up to date on prices using Schwab.com for the pricing/sales/purchase data. Occasionally I use the Quicken "update prices and history" and still am OK. No reason, but thankfully so.

Why not try your own broker's data and forget the Quicken data if that's the problem?

Replies to this message

gammaman (Sep 3, 2008 3:01 pm)

Hi Ben -

I understand from the office of the president that you are one of the product managers dealing with the Quotes download issue.

I am an experienced user and have been using the product since 2001. I have been back and forth with India support for the last couple of weeks.

Regardless of the e-mail and workarounds they have put out, NOTHING is working at this point.

I have wasted countless hours trying their suggestions and they really don't get it. Very frustrating. In fact they put out an e-maail today indicating that it was fixed. I ran a test and I am here to tell you that it isn't fixed! I know what I am talking about as I run this EVERY DAY. I know what to expect and how it behaves.

f you could please provide me a mechanism as to get an idea when the new server would be operational, I would appreciate it.

Thanks,

Bob Glatt

Replies to this message

Bill_G (Sep 3, 2008 11:48 am)

It look like as of now the problem MAY be fixed (I am using QUicken 2009).

While it will fix back up to 4 days before today, it will leave a few days before that with invalid prices. These may be ignored or deleted, but it's a paiful process one at a time.

Good idea. Here is what I posted

I agree concerning the corrupt stock quotes fiasco. I am having major problems with Quicken 2006 and from the hundreds of complaints on the Quicken community forum, this must affect all versions of Quicken. The portfolio feature worked fine until they "upgraded" (actually downgraded) the on-line portfolio service at Quicken.com. Now you can no longer see all of your accounts on one page, and also a large percentage of the quotes are wrong. This has been going on for weeks with no apologies from Quicken. We have asked Quicken to restore the old service which worked fine most of the time, and they refuse to do so. They have no concept of beta testing, and reassure us that they are making every effort to resolve the problem, but there is no evidence that they understand how much damage they are doing to people who rely on good data for investing decisions.

Replies to this message

ps56k (Sep 4, 2008 1:33 pm)