Wow.... I have always viewed you as pro-QW.

Nice to see that you are as fed up with Intuit's 'meddling', as damn near everyone.... everyone else, but those that work at Intuit.....

I look forward to an open-source finance program..... I think that we, as folks that care about function, rather than profit.... could actually build a great program. I would really like to Quicken killed. It has been such a pain, for so many years...... 'They' do not care about us, once the 'check clears'............

Thanks! This is what I have seen too and sent over to the engineer. We have what we believe is a fix for this problem and we are finsishing some testing on right now. I will give an update in the next two hours.

Thanks,

Dale

Replies to this message

Bill_G (Sep 3, 2008 12:17 pm)

Dale_Knievel (Sep 3, 2008 1:55 pm)

At 3:16 PM eastern, not corrupting, but prices are not updating (in last 60 minutes), so today's prices are old.

Replies to this message

Dale_Knievel (Sep 3, 2008 1:58 pm)

Quicken 2009 actually.

I have stopped the downloading of historical prices until this is fixed.

If I have to go through all my stocks each day to see if the prices are correct, I'd just as soon enter the current price and not have to check and fix several previous prices.

As of 3:50 central time I am still unable to log into the online Quicken Portfolio. I keep getting an error message of "Either User does not exist or password verification has failed" I have been using the same User ID and password for years without a problem until now. What needs to be done to correct the problem? I tried to re-register and it said the user ID was already in use, so obviously the User ID is still valid.

Replies to this message

Dale_Knievel (Sep 3, 2008 1:57 pm)

Hi All,

We have deployed the fix for the issue where prices were being corrupted to the production servers. We believe this should take care of the corrputed prices. None of us are able to duplicate the issue any longer on our side.

In addition we fixed another bug where the 7 day yield was being downloaded as the high and low for Money Market securities.

Issues that we are still working on.

1. We are working to resolve tickers such as ABN-G or BRK.A not downloading the current quote.
2. We found an issue where prices are being downloaded for 9/1/08 when doing a historical quotes download. Quicken does a historical quotes download when you click Download Historical Quotes from Portfolio View or have more than 30 days of missing price history data.

Please let us know if you are running into any issues.

Thanks,

Dale

Replies to this message

vancleef (Sep 3, 2008 3:26 pm)

flyingcircus (Sep 3, 2008 3:56 pm)

Hi,

What error message are you receiving when trying to login into the Quicken.com Investments Portfolio? I am logging into my portfolio right now.

Looking for your answer.

Thanks,

Dale

Replies to this message

jonpatterson (Sep 3, 2008 2:48 pm)

jonpatterson (Sep 4, 2008 8:52 am)

Hi Bill,

Are you trying to download stocks or mutual funds? Can you provide me some sample tickers that are not downloading?

Thanks,

Dale

Replies to this message

Bill_G (Sep 3, 2008 2:17 pm)

I am a beta tester for 2009 and am running 2007 and 2009 parallel on two computers. If, as stated, the migration to the new portfolio system is complete. In spite of the fact the the securities list and symbols are an exact match 2009 fails to download about 40% of the quotes downloaded by 2007. Since the beta test period is over I thought someone(are you there Quicken Kathryn?) should look into this immediately before millions of potentially faulty copies are shipped to the stores.

Thank you for your attention

Replies to this message

Dale_Knievel (Sep 3, 2008 2:06 pm)

Hi,

Can you provide me a list of the tickers that are not downloading? I do know of some issues with tickers that are formed like.

ABN-G
BRK.A

We are currently looking into the symbol issues above not downloading.

Thanks,

Dale

Replies to this message

jwkde (Sep 3, 2008 2:33 pm)

It looks like the problem with current quotes not downloading was a temporary while the fix was installed. Check of some closing proices look ok.

DFS and TEL now correct lookup.

RDS.a Royal Dutch Shell found on line, but not Quicken d/l

Another category with quote problems is Prefferred Stocks: some samples are: FRPRJ, MTBPRA, PSAPRM (I have more)

I assume the problem with Prices d/l with investments that have no quotes (E.g. Bond) not being inserted into Quotes file is a program problem. IS a fix in the works? Worked in 2007, but not 2009

Replies to this message

Dale_Knievel (Sep 3, 2008 2:41 pm)

I see
FCE.A
NWS A
STKL
VIA B

not downloading

still messing up prior day(s) pricing

Still have some stocks going up and down huge percentage from the day before because the prior day is wrong

Here is the price chart for CAH which I had fixed yesterday.
Date Price High Low Volume
9/3/2008 55.34 55.68 54.91 996,967
9/2/2008 27.16 27.16 27.16
8/29/2008 27.94 27.94 27.94
8/28/2008 28.20 28.20 28.20 1,142,327
8/27/2008 27.94 27.94 27.94 43,992
8/26/2008 27.53 27.53 27.53 98,456
8/25/2008 5.49 5.52 5.33 98,577
8/22/2008 5.38 5.49 5.05 137,562
8/21/2008 55.45 55.63 54.34 1,275,900
8/20/2008 55.07 55.55 54.64 1,438,013
8/19/2008 55.68 56.03 55.22 1,465,443

Replies to this message

Dale_Knievel (Sep 3, 2008 2:50 pm)

Hi Bill,

I want to be sure I understand the problem right. You own bonds in a brokerage account (Some FI) and are downloading transaction data each day or so. The bond price is not being populated to the price history list for your bond. Is this correct?

Thanks,
Dale

Replies to this message

Bill_G (Sep 3, 2008 3:04 pm)

JPG (Sep 3, 2008 6:51 pm)

As of 4:40 p.m. CST still getting corrupted historical prices making gain/loss for the day way off.

Replies to this message

Dale_Knievel (Sep 3, 2008 2:59 pm)

Two things.

When I try to do a One Step Update, I get a message in Portfolio Sync saying "Database in Read only mode try request again later."

When I try to login at https://login.quicken.com/login?dest=http://investing.quicken.com/portfolio/Index.asp

I enter my User ID and password and click on Sign In. Beneath the password box I then get:

"Either User does not exist or password verification has failed" in red lettering.

I have used the same User ID and password, so didn't forget it as I have used for 5+ years I have not changed it or re-registered for the "new" site. I went to re-register, thinking that may be needed, but was told my user ID was already in use so figured re-registering wasn't needed.

If I click the "Forgot your password" link It takes me to the change password screen and show my screen name, but a blank for the Security Question. I don't know that I ever set up a security question, and definately don't know the answer without knowing what the question is.When I guess what the Security Question may be, and obviously guess wrong, it gives a red message of "Security Answer does not match with that in our database"

Replies to this message

fred111 (Sep 3, 2008 2:52 pm)

I tried to duplicate CAH. I can't duplicate the invalid prices after deleting and downloading prices 5 times in about 5 minutes.

The one thing I am seeing is that it is downloading only today's quote. I sent this over to the engineering team.

One way around this is to remove the invalid prices you have for CAH and then use the "Download Historial" quotes button in the Portflio View to download hitorical quotes for the last month. The missing quotes will be filled in.

Thanks,

Dale

CSCO still giving corrupted historical prices - 5:52PM

Replies to this message

Dale_Knievel (Sep 3, 2008 3:04 pm)

I just ran into it myself. Already have this esclated to our engineering team.

Dale

Once again, I bought into the hype and tried an update. Once again, not even close. Here is a sample of symbols that are so far off it is not even believable:

CX
CCL
C
BUD
AVB
AVP
BAC
CNK

Example, CNK is down .50, .34% Quicken reports it as down 31.96, 68.9%. The stock is actually trading at 14.57.

Yup, techs are all over this problem like a wet blanket. It will be fixed any minute now...

DUH, because I paid for Quicken and not SCHWAB.

Thanks! I have duplicated the issue myself. Getting the engineers to look at it again.

Thanks,

Dale

Replies to this message

Bill_G (Sep 3, 2008 3:21 pm)

gammaman (Sep 4, 2008 5:43 am)

Yes. Merrill Lynch.

In 2007 it worked fine. No Price when portfolio downloaded, then it would create a .qph record for that issue

Oops looks like it went nuts again.....

Dale:

The problem with corrupted price history is definitely NOT fixed. I just did a quotes download, and found 12 out of 42 securities still experienced corrupt historical data; today's prices were correct, but the previous five days were filled in with data from some other security. No quotes were appeared for mutual funds, either.

Please don't allow your software dabblers to tell you the problem is fixed, when they obviously haven't tested it enough to find that it's still broken.

I've been a faithful customer of Quicken almost since day one, but now I'm about ready to move to something else that has no ads, better features, and above all, customer service.

Intuit would be well advised to spend less effort putting in bells and whistles that few customers want, and advertising that is intrusive and offensive in a program that's paid for. Instead, they should concentrate on making the features they have work smoothly, reliably, and consistently.

Frank Van Cleef

I crash every time I try to download quotes. Has happened since I purchased (under duress) 2008 version in May 08. Just upgraded today to R7, so worked at time of upgrade but later today (still awaiting callback) still get a "Sorry, encountered a problem, Quicken needs to close" error message, as I have since May. This is just incredibly frustrating to not be able to manage my investments. Any ideas, please?
Quicken support has not been helpful to date.
Awaiting callback now.