Hi,

Can you provide me a list of the tickers that are not downloading? I do know of some issues with tickers that are formed like.

ABN-G
BRK.A

We are currently looking into the symbol issues above not downloading.

Thanks,

Dale

Replies to this message

jwkde (Sep 3, 2008 2:33 pm)

It looks like the problem with current quotes not downloading was a temporary while the fix was installed. Check of some closing proices look ok.

DFS and TEL now correct lookup.

RDS.a Royal Dutch Shell found on line, but not Quicken d/l

Another category with quote problems is Prefferred Stocks: some samples are: FRPRJ, MTBPRA, PSAPRM (I have more)

I assume the problem with Prices d/l with investments that have no quotes (E.g. Bond) not being inserted into Quotes file is a program problem. IS a fix in the works? Worked in 2007, but not 2009

Replies to this message

Dale_Knievel (Sep 3, 2008 2:41 pm)

I see
FCE.A
NWS A
STKL
VIA B

not downloading

still messing up prior day(s) pricing

Still have some stocks going up and down huge percentage from the day before because the prior day is wrong

Here is the price chart for CAH which I had fixed yesterday.
Date Price High Low Volume
9/3/2008 55.34 55.68 54.91 996,967
9/2/2008 27.16 27.16 27.16
8/29/2008 27.94 27.94 27.94
8/28/2008 28.20 28.20 28.20 1,142,327
8/27/2008 27.94 27.94 27.94 43,992
8/26/2008 27.53 27.53 27.53 98,456
8/25/2008 5.49 5.52 5.33 98,577
8/22/2008 5.38 5.49 5.05 137,562
8/21/2008 55.45 55.63 54.34 1,275,900
8/20/2008 55.07 55.55 54.64 1,438,013
8/19/2008 55.68 56.03 55.22 1,465,443

Replies to this message

Dale_Knievel (Sep 3, 2008 2:50 pm)

Hi Bill,

I want to be sure I understand the problem right. You own bonds in a brokerage account (Some FI) and are downloading transaction data each day or so. The bond price is not being populated to the price history list for your bond. Is this correct?

Thanks,
Dale

Replies to this message

Bill_G (Sep 3, 2008 3:04 pm)

JPG (Sep 3, 2008 6:51 pm)

As of 4:40 p.m. CST still getting corrupted historical prices making gain/loss for the day way off.

Replies to this message

Dale_Knievel (Sep 3, 2008 2:59 pm)

Two things.

When I try to do a One Step Update, I get a message in Portfolio Sync saying "Database in Read only mode try request again later."

When I try to login at https://login.quicken.com/login?dest=http://investing.quicken.com/portfolio/Index.asp

I enter my User ID and password and click on Sign In. Beneath the password box I then get:

"Either User does not exist or password verification has failed" in red lettering.

I have used the same User ID and password, so didn't forget it as I have used for 5+ years I have not changed it or re-registered for the "new" site. I went to re-register, thinking that may be needed, but was told my user ID was already in use so figured re-registering wasn't needed.

If I click the "Forgot your password" link It takes me to the change password screen and show my screen name, but a blank for the Security Question. I don't know that I ever set up a security question, and definately don't know the answer without knowing what the question is.When I guess what the Security Question may be, and obviously guess wrong, it gives a red message of "Security Answer does not match with that in our database"

Replies to this message

fred111 (Sep 3, 2008 2:52 pm)

I tried to duplicate CAH. I can't duplicate the invalid prices after deleting and downloading prices 5 times in about 5 minutes.

The one thing I am seeing is that it is downloading only today's quote. I sent this over to the engineering team.

One way around this is to remove the invalid prices you have for CAH and then use the "Download Historial" quotes button in the Portflio View to download hitorical quotes for the last month. The missing quotes will be filled in.

Thanks,

Dale

CSCO still giving corrupted historical prices - 5:52PM

Replies to this message

Dale_Knievel (Sep 3, 2008 3:04 pm)

I just ran into it myself. Already have this esclated to our engineering team.

Dale

Once again, I bought into the hype and tried an update. Once again, not even close. Here is a sample of symbols that are so far off it is not even believable:

CX
CCL
C
BUD
AVB
AVP
BAC
CNK

Example, CNK is down .50, .34% Quicken reports it as down 31.96, 68.9%. The stock is actually trading at 14.57.

Yup, techs are all over this problem like a wet blanket. It will be fixed any minute now...

DUH, because I paid for Quicken and not SCHWAB.

Thanks! I have duplicated the issue myself. Getting the engineers to look at it again.

Thanks,

Dale

Replies to this message

Bill_G (Sep 3, 2008 3:21 pm)

gammaman (Sep 4, 2008 5:43 am)

Yes. Merrill Lynch.

In 2007 it worked fine. No Price when portfolio downloaded, then it would create a .qph record for that issue

Oops looks like it went nuts again.....

Dale:

The problem with corrupted price history is definitely NOT fixed. I just did a quotes download, and found 12 out of 42 securities still experienced corrupt historical data; today's prices were correct, but the previous five days were filled in with data from some other security. No quotes were appeared for mutual funds, either.

Please don't allow your software dabblers to tell you the problem is fixed, when they obviously haven't tested it enough to find that it's still broken.

I've been a faithful customer of Quicken almost since day one, but now I'm about ready to move to something else that has no ads, better features, and above all, customer service.

Intuit would be well advised to spend less effort putting in bells and whistles that few customers want, and advertising that is intrusive and offensive in a program that's paid for. Instead, they should concentrate on making the features they have work smoothly, reliably, and consistently.

Frank Van Cleef

I crash every time I try to download quotes. Has happened since I purchased (under duress) 2008 version in May 08. Just upgraded today to R7, so worked at time of upgrade but later today (still awaiting callback) still get a "Sorry, encountered a problem, Quicken needs to close" error message, as I have since May. This is just incredibly frustrating to not be able to manage my investments. Any ideas, please?
Quicken support has not been helpful to date.
Awaiting callback now.

Dale, I have attached a screen capture of todays watch list (3 Sep 08) with stocks circled. They don't even resemble the actual results for the day, in fact BAC was up for the day but the download shows it down.Take a look at what it did to the Dow Jones. Since I upgraded to 2009 my portfolio is a shambles WHAT happened during the beta????? Do I just uninstall and call it a wasted 80+ dollars for the upgrade. I just cannot trust it!

Hi Dale, thanks for the update. Unfortunately for me nothing has changed trying to download quotes or Historical prices. In the One Step Update summary, for quotes it says the server is not responding, try again later. For Historical prices it says none of the securities were recognized. I am a 10 year+ Quicken user, running on XP Home on a 2003 Dell.

It's really too bad that a process that used to be nearly 100% reliable is gone. If we can't use this feature it removes a significant purchase reason for the product.

Matt Wynne

Replies to this message

ps56k (Sep 3, 2008 4:05 pm)

today - wed - sept 3, 2008 - 6pm

did the usual QFW2006 1-step update for just the quotes & portfolio update.... neither worked today.

the quotes had been working, though somewhat wrong - but now the "server is not responding"

and the portfolio update - back to "read only mode"

quotes, day gain/loss, . has been fouled up for weeks ... this actually may be the straw that breaks the camel's back for me..I have tolerated embarrassingly shoddy quality in Quicken for years and just didn't want the hassle of dealing with a switch - due to a complex set of investments ..but why should I stay with Quicken when the investment data is so bad and quality continues to decline

Replies to this message

jrderstine (Sep 3, 2008 4:27 pm)

I also have problems with Downloading Historical Prices in Investing Center -- incorrect percentage gains/losses.

Today, in addition, "download quotes" is not working for any of my mutual funds.

This is the worst I have seen it (since 2006). I was about to upgrade to Quicken Premier 2009, but will hold off at least for now and forever if this is not fixed and reliable again.

Quotes are not downloading. Trying for an hour now. Nothing. Can you not get this to work once and for all? So tiring to use this software.

My quote downloads were working fine until I upgraded to 2009. Now four out of 10 or so investments are downloading incorrect data for the prior five days. I can go back in and insert the correct values manually, but what a hassle that is. I've never had any problem until just the last couple of days since I upgraded. I would suggest no one should upgrade until this is fixed.

Replies to this message

weidlerg (Sep 3, 2008 4:40 pm)

The bad quote and history problem has been around since Aug 21 or so. I think it is independent of the version of Quicken you are using: it is a server side issue.
They had it fixed for stocks today around 3:30 EST. By the time mutual funds price (5;40EST) it was broken again; giving mostly correct prices for today, but incorrect for prior days. That is what is leading to the crazy day gain/loss numbers.

I assume they took the servers off-line on purpose.
That is why we are getting the "No reponse" on an update.

I think it better to get no response than to get trash.

I do not believe the quote problem you are experiencing has anything to do with your upgrade, The timing of Quicken.com's problem and your upgrade are just sadly coincidental. I have not upgraded in 3 years and am getting the same problem you have. As are many others posting here.
They almost had it fixed today, but not quite.
Stick with your upgraded version for a bit more, They will get the quote and history issues fixed.

Replies to this message

13bravo (Sep 3, 2008 4:51 pm)