Hi Dale, thanks for the update. Unfortunately for me nothing has changed trying to download quotes or Historical prices. In the One Step Update summary, for quotes it says the server is not responding, try again later. For Historical prices it says none of the securities were recognized. I am a 10 year+ Quicken user, running on XP Home on a 2003 Dell.

It's really too bad that a process that used to be nearly 100% reliable is gone. If we can't use this feature it removes a significant purchase reason for the product.

Matt Wynne

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ps56k (Sep 3, 2008 4:05 pm)

today - wed - sept 3, 2008 - 6pm

did the usual QFW2006 1-step update for just the quotes & portfolio update.... neither worked today.

the quotes had been working, though somewhat wrong - but now the "server is not responding"

and the portfolio update - back to "read only mode"

quotes, day gain/loss, . has been fouled up for weeks ... this actually may be the straw that breaks the camel's back for me..I have tolerated embarrassingly shoddy quality in Quicken for years and just didn't want the hassle of dealing with a switch - due to a complex set of investments ..but why should I stay with Quicken when the investment data is so bad and quality continues to decline

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jrderstine (Sep 3, 2008 4:27 pm)

I also have problems with Downloading Historical Prices in Investing Center -- incorrect percentage gains/losses.

Today, in addition, "download quotes" is not working for any of my mutual funds.

This is the worst I have seen it (since 2006). I was about to upgrade to Quicken Premier 2009, but will hold off at least for now and forever if this is not fixed and reliable again.

Quotes are not downloading. Trying for an hour now. Nothing. Can you not get this to work once and for all? So tiring to use this software.

My quote downloads were working fine until I upgraded to 2009. Now four out of 10 or so investments are downloading incorrect data for the prior five days. I can go back in and insert the correct values manually, but what a hassle that is. I've never had any problem until just the last couple of days since I upgraded. I would suggest no one should upgrade until this is fixed.

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weidlerg (Sep 3, 2008 4:40 pm)

The bad quote and history problem has been around since Aug 21 or so. I think it is independent of the version of Quicken you are using: it is a server side issue.
They had it fixed for stocks today around 3:30 EST. By the time mutual funds price (5;40EST) it was broken again; giving mostly correct prices for today, but incorrect for prior days. That is what is leading to the crazy day gain/loss numbers.

I assume they took the servers off-line on purpose.
That is why we are getting the "No reponse" on an update.

I think it better to get no response than to get trash.

I do not believe the quote problem you are experiencing has anything to do with your upgrade, The timing of Quicken.com's problem and your upgrade are just sadly coincidental. I have not upgraded in 3 years and am getting the same problem you have. As are many others posting here.
They almost had it fixed today, but not quite.
Stick with your upgraded version for a bit more, They will get the quote and history issues fixed.

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13bravo (Sep 3, 2008 4:51 pm)

I only noticed the problem yesterday. Now that I look closer, price history downloads went bad beginning 21Aug, and some continued to be bad yesterday. Looks pretty much like random scatter. Some holdings are not effected at all, but a significant fraction are.

... this could negatively influence my decision as to whether to update to 2009 ...

B.T.W, I'm running Quicken 2006 Premier H&B. Guess I need to update my online profile. My old profile from quickenforum.com may have been moved here, but I no longer have access, since my email addr then is no longer available.

Please forgive me if I am repeating what has already been hashed over in this email thread but I am getting the strangest data for my securities via the download since upgrading to 2009. Some examples:

COH: Day Change% - (71.11%)
UMBIX: Day Change% - 349.91%
REREX: Day Change% - 36.37%
GHQTX: Day Change% - (34.47%)
NAMAX: Day Change% - (74.87%)
CREEX: Day Change% - (65.17%)
SMCEX: Day Change% - (99.62%)
FSCDX: Day Change% - (96.11%)

The above are all obviously grossly innacurate.

Additionally, the system has UNclassiffied over 46% of my assets. However, this did happen once before with Quicken 2007 last week.

Also, the $10K performance growth charts are...well, honestly, I don't even know how to describe them. They are pretty FUBAR'd.

Any idea when this will be fixed? Is this corrupting my data?

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weidlerg (Sep 3, 2008 5:00 pm)

They had it fixed for equities today around 3:30EST, but by 5:40, it was broken again.
It is important to note that "One Step Update" is supposed to give you the latest prices. But, it also seems to update the prior 4-5 days history.
That is why the day gains have gone bonkers.
It is a waste of time to manually update prior day prices, as the next "One step update", if done within a few days, will overwrite them.
This is a big mess, and they will get it fixed.
In my 10 years, this is the worst, and lots of loyal users know about it.
If you can be patient, it will turn out allright.

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aprest (Sep 3, 2008 5:28 pm)

mp29960 (Sep 4, 2008 4:31 am)

I have Deluxe 2008 and in the past couple of days I have not been able to download any quotes. Definitely not going to 2009.

How many of us vote to go back to the old system?

I vote yes!

Actually 2009, but not slection for that.

Please. please turn off quotes until fixed. Every haywire download destroys hours of removing erroneous quotes.

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JPG (Sep 3, 2008 6:56 pm)

Thanks for the update... keep them coming! I will be patient and wait. I have used Quicken long enough to have confidence...but it is frustrating.

Please post an update on Thursday AM as to the current status.

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weidlerg (Sep 3, 2008 6:46 pm)

Sometimes it is helpful to read the ENTIRE history of the problem, including any comments made by the Quicken support staff.

Obviously, enough new users on this thread just post without reading ANY of the prior posts.

It might be beneficial to actually read those posts to see what is going on and the Quicken support response.

I was very happy with my Quicken On-line Portfolio. I was switched to this new, beta Quicken Investing which does not work well at all. My portfolios are not being updated from my Quicken, Some of those stocks that are updated are coming back quibberish. There is essentially no correlation between my portfolio in Quicken and this online portfolio.

Currently the portfolio is not listing my individual stocks. This seems to come and go.

The bottom line is that I do not know how you could switch someone to this obviously incomplete and "not ready for prime time" program.

Any suggestions?

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gmalis1 (Sep 3, 2008 6:17 pm)

My suggestion:

Try reading the ENTIRE thread from the beginning.

You think you are the only one unhappy with the "new" quicken.com?

As of 9:30pm EST on 9/3 the quote situation is back to "really messed up" state. Huge swings in "day gains/losses" that exceed portfolio value.
Quicken has a big problem.
They will fix it.
Note that "todays price" is likely accurate.
The "one step update" also updates the pevious 4-5 days prices and, right now, prior day prices are really messed up.

As of 9:48 EST Had a good update with no corrupted historical quotes and only two symbols out of 83 did not work. Everybody hold their breath.

(Actually Quicken Premier 2009)

Dale,

I am having the same problem. Since updating to Quicken 2009, bond prices are not being populated to the price history when I download daily transactions from my brokerage accounts.

Suggest you make a backup copy of your qph file before you download quotes or historical prices. Then, if the download is bad (as it has been since 8/21), you can delete the corrupt qph file and restore the copy you made. You won't need to remove erroneous information.

Nothing has changed. All the same problems with downloads. Still fails to find some securities. Am a 10+ year Quicken and Quickbooks user. This issue and the inability to resolve it in a timely manner has greatly shaken my confidence in the product.

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mp29960 (Sep 3, 2008 8:10 pm)

I don't know what is supposed to be working and what is still broken. Quicken folks appear to be keeping us in the dark.

All I know is that One-step update doesn't work as of 9/3/2008 11pm EST.
My Online Price Alerts shows assets I don't even or ever had.

This is really messed up.

Can anyone let me know what is supposed to be working as far as alerts via Online or One_Step update?

My situation is similar to djohn239. I was very pleased with the online Portfolio. The new BETA or repaired version of online Portfolio is terrible. Is it possible to have the previous version, maybe as option? Can anything be done about this? HELP!!!!