Please forgive me if I am repeating what has already been hashed over in this email thread but I am getting the strangest data for my securities via the download since upgrading to 2009. Some examples:

COH: Day Change% - (71.11%)
UMBIX: Day Change% - 349.91%
REREX: Day Change% - 36.37%
GHQTX: Day Change% - (34.47%)
NAMAX: Day Change% - (74.87%)
CREEX: Day Change% - (65.17%)
SMCEX: Day Change% - (99.62%)
FSCDX: Day Change% - (96.11%)

The above are all obviously grossly innacurate.

Additionally, the system has UNclassiffied over 46% of my assets. However, this did happen once before with Quicken 2007 last week.

Also, the $10K performance growth charts are...well, honestly, I don't even know how to describe them. They are pretty FUBAR'd.

Any idea when this will be fixed? Is this corrupting my data?

Replies to this message

weidlerg (Sep 3, 2008 5:00 pm)

They had it fixed for equities today around 3:30EST, but by 5:40, it was broken again.
It is important to note that "One Step Update" is supposed to give you the latest prices. But, it also seems to update the prior 4-5 days history.
That is why the day gains have gone bonkers.
It is a waste of time to manually update prior day prices, as the next "One step update", if done within a few days, will overwrite them.
This is a big mess, and they will get it fixed.
In my 10 years, this is the worst, and lots of loyal users know about it.
If you can be patient, it will turn out allright.

Replies to this message

aprest (Sep 3, 2008 5:28 pm)

mp29960 (Sep 4, 2008 4:31 am)

I have Deluxe 2008 and in the past couple of days I have not been able to download any quotes. Definitely not going to 2009.

How many of us vote to go back to the old system?

I vote yes!

Actually 2009, but not slection for that.

Please. please turn off quotes until fixed. Every haywire download destroys hours of removing erroneous quotes.

Replies to this message

JPG (Sep 3, 2008 6:56 pm)

Thanks for the update... keep them coming! I will be patient and wait. I have used Quicken long enough to have confidence...but it is frustrating.

Please post an update on Thursday AM as to the current status.

Replies to this message

weidlerg (Sep 3, 2008 6:46 pm)

Sometimes it is helpful to read the ENTIRE history of the problem, including any comments made by the Quicken support staff.

Obviously, enough new users on this thread just post without reading ANY of the prior posts.

It might be beneficial to actually read those posts to see what is going on and the Quicken support response.

I was very happy with my Quicken On-line Portfolio. I was switched to this new, beta Quicken Investing which does not work well at all. My portfolios are not being updated from my Quicken, Some of those stocks that are updated are coming back quibberish. There is essentially no correlation between my portfolio in Quicken and this online portfolio.

Currently the portfolio is not listing my individual stocks. This seems to come and go.

The bottom line is that I do not know how you could switch someone to this obviously incomplete and "not ready for prime time" program.

Any suggestions?

Replies to this message

gmalis1 (Sep 3, 2008 6:17 pm)

My suggestion:

Try reading the ENTIRE thread from the beginning.

You think you are the only one unhappy with the "new" quicken.com?

As of 9:30pm EST on 9/3 the quote situation is back to "really messed up" state. Huge swings in "day gains/losses" that exceed portfolio value.
Quicken has a big problem.
They will fix it.
Note that "todays price" is likely accurate.
The "one step update" also updates the pevious 4-5 days prices and, right now, prior day prices are really messed up.

As of 9:48 EST Had a good update with no corrupted historical quotes and only two symbols out of 83 did not work. Everybody hold their breath.

(Actually Quicken Premier 2009)

Dale,

I am having the same problem. Since updating to Quicken 2009, bond prices are not being populated to the price history when I download daily transactions from my brokerage accounts.

Suggest you make a backup copy of your qph file before you download quotes or historical prices. Then, if the download is bad (as it has been since 8/21), you can delete the corrupt qph file and restore the copy you made. You won't need to remove erroneous information.

Nothing has changed. All the same problems with downloads. Still fails to find some securities. Am a 10+ year Quicken and Quickbooks user. This issue and the inability to resolve it in a timely manner has greatly shaken my confidence in the product.

Replies to this message

mp29960 (Sep 3, 2008 8:10 pm)

I don't know what is supposed to be working and what is still broken. Quicken folks appear to be keeping us in the dark.

All I know is that One-step update doesn't work as of 9/3/2008 11pm EST.
My Online Price Alerts shows assets I don't even or ever had.

This is really messed up.

Can anyone let me know what is supposed to be working as far as alerts via Online or One_Step update?

My situation is similar to djohn239. I was very pleased with the online Portfolio. The new BETA or repaired version of online Portfolio is terrible. Is it possible to have the previous version, maybe as option? Can anything be done about this? HELP!!!!

I'm still getting this when trying to set new alerts from Quicken.

I thought this was supposed to be fixed on 9/3, even though the message say 8/18 (which Quicken said they couldn't fix because some server was down).

Does anyone know when Customize Alert from Quicken will be working again?


    
        
            
        
        
            
        
        
            
        
        
            
        
    

	Customize Alerts
	This feature is temporarily             unavailable due to a planned Quicken.com site upgrade. We             expect the upgrade to be completed the week of August 18. Until then, you may             continue to view your data, but you will not be able to make changes until the             upgrade is completed.
	We apologize for any inconvenience.

Replies to this message

mp29960 (Sep 4, 2008 6:07 am)

vpaul1 (Sep 4, 2008 9:56 am)

It would be interesting to learn how many people have lost investment $'s because they are used to relying on Quicken's information.

Replies to this message

IamKiva (Sep 4, 2008 5:05 am)

The system is complete? Are you kidding me?
Ever since the upgrade was begun on or around Aug 18th the portfolio view has been screwed up. One of my portfolio's actually show a value of over $180,000 more than what it truly is.
I have made sure to get up to date quotes through my Quicken software but when I export the information to the new Quicken.com site, it shows completely wrong info. It doesnt even show my holdings in Walmart (WMT)

Until yesterday it was showing at least the investment holdings and daily changes but as of yesterday even that is gone.

I am so glad that the entire community was elected to be your beta testers. Is your next step going to be to ask us all to stick a pencil in our eye, just for your entertainment?

Regarding loosing money... Who knows !

Basically, I am in the dark for the last week. I believe that I have missed some opportunities, but probably have not lost any money... but the problem is who knows. I don't have the data !!!

My portfolio is too extensive to track manually..

- it took me 45 minutes last night to manually update all of my prices... but I cant look at a trend for the past week

I depend on Quicken as the key tool in my personal financial management. My friends tell me I am way too obsesive... but Quicken has made me this way !!

It is more than just a record keeping tool. If I cant use the features I have grown to depend on, I have to begin looking elsewhere. Does anybody have experience with MS Money?

I am trying to be patient.

What is the update today? What is the plan ? Can you give us a date of the fix?

To me, patching in different files, importing different files, etc from some 3rd party is not the answer. I need the program to work like it supposed to!

HELP

Dale,

While you are passing on comments to the engineers, I would appreciate your looking into a longstanding problem. On days when thinly traded securities have zero volume Quicken assign a zero market value. This really skews portfolio values for that day.

Thanks,

Gammaman

Here's a reply from Quicken support regarding Customize Price Alerts feature in Quicken.
Apparently all the broken features will be fixed in Sep/Oct timeframe now.  Project drift?
Also, if I understand correctly from below, it appears they are going to bring back the one screen view of the Portfolio. Is that the way you read it?
Quicken's support responses are so ambiguous.

"I sincerely apologize for the inconvenience caused to you.

I
would like to inform you that the ability to view the entire Portfolio
will be coming soon. Also the tools that are missing will be available
in Sept/Oct timeframe .

The migration to the new portfolio
system is complete. This new system applies to Quicken Windows 2006,
2007 and 2008.The link for the update is http://www.quickencommunity.com/webx/Forums/Quicken%20Personal%20Finance%20Software%20Forum%20for%20Windows/Investments%20in%20Quicken/4214/258"

Replies to this message

mp29960 (Sep 4, 2008 6:30 am)

I ran a one-step update this morning and the stock prices appear correct back to 8/21.

I had the same garbage that others reported since 8/21. A few days ago I deleted the garbage for about 50 securities and ran a "download historical prices" which repopulated the days with good data. However, after running a "download quotes" the garbage was back.

So, the fact that this mornings data appears to be good is a good sign. Anyone else have good news ?

More info from support.
I have to admit that they are being responsive but sometimes it takes several questions to get them to provide explicit info.

Here is a link that may help describe features that are broken:
https://quicken.custhelp.com/cgi-bin/quicken.cfg/php/enduser/std_adp.php?p_faqid=3848

There is a way to "subscribe" to current updates.

Downloaded historical quotes are now incorrect. Please advise.

Replies to this message

Bill_G (Sep 4, 2008 6:53 am)