This Morning unable to get into my portfolio.
upon clicking on quicken portfolio;
The following comes up.

INTUIT

Our apologies - we can't find the page you requested. Try these links:

Intuit Company Page
TurboTax Products
Quicken Products
QuickBooks Products
ProAdvisors
ProSeries.com
Customer Service

The above links were useless

HELP PLEASE Was working OK yesterday evening.

Replies to this message

gammaman (Aug 25, 2008 7:36 am)

I get the same useless message. I think we are witnessing the most incompetent rollout of a software upgrade in the history of computing.

The new version WILL not allow me to download information from my quicken. The values of all my accounts reflect the balances as of the date your updgrade began. My quicken.com DOES show the new format but is NOT updated with financial information that has occured during the "updgrade" What can be done to correct this?

You NEED to bring back the snapshot of todays performance across ALL account, and show every position. This is what people want every day, period. The additions are nice but if you dont give the overall snapshot then I think you will lose alot of users.

The new format for My portfolio is bad and the display format is very bad. This new format was just revised/released on August 24th. Quicken did this without formally notifying us or allowing input (they did post a banner that there was a planned upgrade). All of my customized columns are gone and the stock order is all shuffled. Please change back to the old format or allow some way to use either one. The old link to the portfolio does not work anymore. Seems like a bunch of new programmers went nuts on their own without direction. I guess they thought they were making it better. Check out the new format yourself here and post your own comments: http://investing.quicken.com/portfolio/performance.asp

I totally agree, not only that, there is an error in the price of one of my money market accounts which overstates my holdings by more than $30K. Very disconcerting. You're right, there should have been an option to retain the old format instead of foisting this rivision on us with no input

Replies to this message

wrihar (Aug 25, 2008 1:58 pm)

So far this is what I have found wrong with the new portfolio:
1) stock quotes do not update automatically or periodically.
2) there is no news listed or option to go to charts
3) The order of the stocks is alphabetical ... I want my most important stocks on top.
4) My old columns were not retained. Customized columns do not work (at least don't with firefox) ... (stock values are all zero)
5) To get to any useful data you need to go to http://investing.quicken.com/portfolio/performance.asp?name=Your%20Portfolio and select "Todays Prices". The old link does not work.
6) Every time you refresh the page you need to select "Todays Prices" again because it does not retain you last setting as any good program would.

Please bring back the old link. https://www.quicken.com/investments/portfolio/

Hello Kathryn,
I'm happy you are happy but I'm sure by now you know Quicken has left behind many unhappy users of Quicken.com portfolio services.

Below is a slightly revised post I made to another forum before I found yours. Quicken has, I think, way out done themselves with this revision and they should take all these comments seriously.--------------------------------------------------------------------------------
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It looks like what we see now is what we get. I can surly echo all the other comments about this (upgrade?). We need the old site back.

1. What we had was a very readable one page view of all our portfolios with different views available.

2. We could also have a customize the view, and customize the placement of columns, data and securities.

3. Editing these portfolios was was very convenient and easily done on one page. It was fast and without script errors that threatened to freeze your system. The edit view for each security is however a nice touch and about the only plus on the new site.

I had to give up a weekend just to update and edit my portfolios, even if much of that time was spent fuming over why Quicken would put us through this. For what?

4. The one page editing view was also a nice snapshot of where and when we began with the portfolio and each security in it.

5. Printing out and saving all this data was quickly and easily accomplished.

These are the some of the functions and features that made the Quicken site stand out from the others. Now we have lost all that functionality. Why? What were they thinking?

I have already sent a few feedback comments to the quicken.com site but without any comment back.

Quicken HAD by far the best online portfolio management site so why did they choose to break it in favor of something much inferior, even to other sites on the web.

If something is not broken why try to fix it? If it can be improved fine but don't break what already works so well.

Also, why did they not put out a beta version prior to dumping a major revision on us without warning and do it with a take it or leave it attitude.

I am sure most users of this site are also users of Quicken financial and tax software programs.

IF QUICKEN/INTUIT DOES NOT TAKE THIS ISSUE SERIOUSLY AND PROMPTLY RESPOND TO IT MANY OF THESE CUSTOMERS WILL QUICKLY MIGRATE TO OTHER SITES AND SOFTWARE.

I for one am reluctantly starting that now, and will elevate my sentiments to the corporate level if Quicken does not promptly respond.

This issue goes to the hart of customer service and corporate attitude.

This site upgrade will give Quicken software users serious pause when it comes to upgrading to a new edition.

After this site revision I'm afraid to think what Quicken 2009 will bring. My 2006 edition will expire and I know I have to find a substitute. Perhaps the expected mass exodus from Quicken will spur developers to fill the void. Yahoo comes to mind but I'm sure there are others. Quicken could quickly flame out.

Any major revision to a web site or software ideally should allow users the time and option to transition to the new or remain with the old, at least in so far as entering, reading and editing standard data.

This site upgrade demands users to adapt and learn a new way of doing things. That would be OK if the time spent doing that resulted in a better product and better productivity.

That is not the case with this site revision. We have lost much and end up with what aypraty posted - a duplicate of what we get from broker web sites. So who needs Quicken? I am afraid the same may be true with new editions of their software. That is why I am beginning to look elsewhere.

No one has the time to go through this every couple of years and end up with an inferior product.

I can only hope Quicken quickly sees and corrects their error. They need to bring the old site back. Enhance it if needed but don't revise it and definitely don't downgrade it.

Well, for me Quicken still doenot recognize the largest international tobacco company in the world: PM. I have to update PM's price every night manually and have had to do it since it spun off of MO.

Just my 2 cents.

Rick

Ditto, most ALL the comments left here, although this is not the worst roll out in history, 2nd yes. Apparently no input from users. I can add the ability to sort column.

I was going to upgrade to 2008 version but I am looking into alternatives. Having used this software since DOS v3, it has improved slowly but the ability to not have advertisements, custom tool bars, control over PLACEHOLDERS, ( like NO), etc is making this software to much brain damage for the price or function.

Over the years I have found Intuit less than responsive to the user input. Good Luck!

The "new" Quicken Online suffers from the same type of problems we experienced in the past. Pricing for our Money Market Funds is wrong. Should be simple, they're $1.00. Not so on "improved and updated" Quicken.com.

Replies to this message

()

I agree, "Vanguard Money Market Fund" has a stable
$1.00 NAV and always has. Quicken, is showing the
yield, which as of 8/26/08 is 2.16%, instead of the NAV per share.

So today, your true total is being multiplied 2.16
times. The yield is constantly changing, consequently,your true total is never correct.

Hello
I would appreciate any help
I have been using Quicken for several years
I logged onto my online Portfolio and shock
I cannot figure out how to get the one page spread that I had before, the one showing my Portfolio with all of current day's stock and mutual fund holdings and gains and lossess for day, for year, dividends etc. on one page
I am devastated at the loss of this tool
Can someone help me?
Thank you,
Barbara

I like the old look and feel of my orginial portfolio (in quicken.com) much better than this upgrade. For one thing I can quickly glance at my total portfolio without having to open each list.

Is there anyway to go back to the old one?

Replies to this message

Beckeresq (Aug 26, 2008 4:10 pm)

In the absence of any response from Intuit, perhaps we should start a new thread "Alternatives to Quicken.com for Quicken users", exploring the easiest sites for export from Quicken. We could also have a thread "Best Software / Site alternatives to Quicken and Quicken.com".

After all, we're all looking for a software/site combination that, combined, gives us the most utility.

Kathryn wrote: "This will keep all of the issues in one place, which means we can gather and fix them a lot sooner--"

Seems there is a very simple and quick answer: Go back to the old portfolio.

There, done.

Hello All,

As you know, we have launched a new Quicken.com Investing Portfolio. The website has been totally redesigned to provide a higher level of service and to help you to manage and track your investments with powerful new tools.

We are rolling out new features over the next several weeks including Quicken portfolio export the week of Sept. 8th and asset and sector allocation in early October. Please keep checking back to experience all of the new functionality.

We also want to thank the many users that have posted their suggestions about how to improve the new website. We have heard you, and we are working to incorporate customer feedback as quickly as possible. We will be providing ongoing updates to our progress as we continue to improve the product.

We certainly understand that many users are disappointed that some features have been discontinued from the old website. We were forced to make the difficult decision to cut some features so that we could more deeply address the core task of managing investments.

We sincerely appreciate that you have chosen to use our product, and we are doing everything we can to address your needs as quickly as possible.

Sincerely,

Ben Weiss
Quicken Product Manager

Replies to this message

pambates (Aug 26, 2008 2:36 pm)

padden (Aug 26, 2008 2:41 pm)

wrihar (Aug 26, 2008 3:05 pm)

pszyd (Aug 26, 2008 7:01 pm)

gammaman (Aug 27, 2008 3:23 am)

wiliambog (Aug 27, 2008 10:14 am)

gwruss (Aug 27, 2008 1:05 pm)

jwalk742 (Aug 27, 2008 4:10 pm)

Jeeter (Aug 28, 2008 8:24 am)

Ben_Weiss (Aug 28, 2008 12:54 pm)

Ben_Weiss (Aug 28, 2008 12:59 pm)

bobbyfos (Sep 1, 2008 8:56 am)

JOEBOB413 (Sep 2, 2008 8:04 am)

djohn239 (Sep 5, 2008 12:45 pm)

Ben,
      Thank you for at least responding so that all the people who have registered their displeasure with the new Quicken.com at least feel like they are being heard.
      I would like to suggest that until the "new features" and incorporation of customer feedback is incorporated into the new Quicken.com that Intuit restores the old Quicken.com to its previous release.
      I hope someone who has any sense of reason is considering the fact that there isn't a single vote in the community discussion that which is favorable about this new release. Why would a vendor intentionally want to create an exasperating environment for its customers? It will not be long before its desktop Quicken customers give up.
       I will anticipate if something isn't done quickly to address all the same-themed complaints that there will be few users who rely on the product for investment support who will renew their licenses after they expire.
       Thanks for your thoughtful consideration in this matter.

Pam

Thanks for responding, Ben.

The single table of all investments is not a "feature", but a core function. I hope it will be reinstated.

On the subject of asset allocation, I have long wished that Quicken had the ability to accommodate more sophisticated asset classes, such as real estate, gold, commodities, emerging markets, etc. At the least, it would be nice if QW allowed me to add new classes on my own, as I allocate according to such calsses.

Where did all my account balances listings go?
I need to see the chart of ALL my portfolios. That is the one most important feature I used this site for! I need that day to day portfolio monitoring feature. Everything on one page.
All these new feature are nice, but well beyond what I need day to day.
Please give us back what we needed most. Today I am entering all my portfolios into Yahoo Financial so I can monitor them until this issue is resolved.
Last year I went from TurboTax to TaxCut because of the problems I was having and this year I may have to go to Microsoft Money from Quicken (which I have been with from the beginning) as much as that would sadden me.

Ben,

Thank you for posting your message.
I echo pambates response above ...
I am finding more things all the time that are missing from the portfolio product.
Intuit should immediately roll back to the old version before you drive away your customers.
I for one will not wait around too long to see when or if you fix the problems I have listed.
You have my email and phone number so if you want to get some candid user feedback please give me a call.

Please post which features were cut (and not coming back) and which you are working on so we can decide if I want to wait around.

I have used your product for at least 8 years and am disappointed thatt Intuit has taken these actions.

I am copying all these posts and mailing them to Brad Smith (Intuit CEO) so he can see that most (if not all) customers are dissatisfied with these changes.

Harold

Replies to this message

wrihar (Aug 28, 2008 11:41 am)

"The website has been totally redesigned to provide a higher level of service and to help you to manage and track your investments with powerful new tools."

How anyone could describe the new quicken.com website as an improvement is beyond me.

Too much time and energy devoted to Quicken's no-responsiveness. Based on the latest crapware, we've gone to Money.

Ben wrote: We certainly understand that many users are disappointed that some features have been discontinued from the old website. We were forced to make the difficult decision to cut some features so that we could more deeply address the core task of managing investments.

I appreciate the response Ben, but I'm not sure what could be more important to the core task of managing investments than being able to see all of one's investments, watchlists and their performance at a glance. And I don't understand why they had to be cut rather than added to. Rather than redesigning the site, why not just add a link or two to new features. That's a value added approach, rather than the either/or approach that's alienated so many loyal users.

Furthermore, besides the portfolio, I used the One-click scorecard and Evaluator on a regular basis. Not only is there no longer a direct link to these from the portfolio page, one of the best features of the Evaluator is gone - the numeric chart accompanying the graphs. I'd use the numbers to quickly measure detailed year-over-year performance (i.e. percentage change), which is crucial for seasonal businesses. Graphs are pretty and quick, but they are not something I'd consider a "core" to managing investments. That requires numbers. Even so, despite the reliance solely on graphs, the graphs have been made far smaller and thus more difficult to discern nuances in their data. Rather than a "less is more" approach, it seems to be a "less is less" approach.

As for the One-click Scorecard, I found my single best investment of all time searching the Strong Interest stocks of the Foolish 8 portfolio (Sun Hydraulics). The Foolish 8 is now gone.

I am a serious investor who puts a lot of time into managing them, including reading SEC filings, listening to quarterly conference calls and the like. It's serious business, so I am always looking for better ways to manage my investments. If I felt your update helped in that regard, I'd be singing your praises. Instead, I think you've put yourselves behind the 8-ball, and unless the future enhancements come quickly and are a flat-out home run, I'm afraid Quicken has made a serious tactical and strategic error. The only comfort you might be able to take is that all of us posting here feel strongly enough about what you used to have that we are taking the time to vent in hopes of its return. Please don't blow it.

Thank you.

Please see my comments in the thread "New Quicken online" How would you feel if you bought a new car, and after getting used to convenient features, then have a mechanic sneak into your garage one night and change the automatic transmission to manual and disable your radio without your knowledge or permission. You get into your car the next morning and you want to scream!

Replies to this message

gwruss (Aug 27, 2008 3:41 am)