I’m happy to report that the migration to the new portfolio system is complete.This new system applies to Quicken Windows 2006, 2007 and 2008.
If you want more information about this transition, or if you are experiencing any issues with the new portfolio, please post them in the thread here. This will keep all of the issues in one place, which means we can gather and fix them a lot sooner--
Thanks--
Quicken Kathryn
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New Quicken.com Investing and Quotes Download Sep 04, 2008 02:30 pm
Current quotes and historical quotes downloaded successfully and correct today for both versions Quicken 2008 AND Quicken 2009.
As to this getting out of beta...this has nothing to do with Quicken's software. It is a problem with Quicken's quote servers relaying bad historical quotes to the Quicken software. The quotes issue was apparent among ALL Quicken versions...it was not just a Quicken 2009 issue.
I beta tested Q2009....no problems downloading quotes and historic prices on that end throughout the beta process.
Changing the quicken.com webiste seems to have been the culprit for the broken quotes issue. Obviously, all the complaining and threatening lit a fire under the Quicken support staff to get a fix ASAP...which, as of today, they seem to have completed.
New Quicken.com Investing and Quotes Download Sep 04, 2008 02:37 pm
to PeteKI
What is "it"?
"It" has nothing to do with Quicken 2009. As gmailist correctly says its is a problem with the switch to a new way of providing quotes to all versions of Quicken since 2006!
Was there ever a BETA of the new quote system or was it a flash cut?
Ok, so how did the other problems get through? - Not capturing prices from the Portfolio download from brokers when there is no other quote. - Failure to match transaction in banking using the old rules, or disclosing the new rules - Program shutdown problem (atleast on Vista) - Portfolio on Desktop, right click on security name then Quicken.com - Quote. This always goes to quote for INTU.
None of those problems were apparent in any of the beta versions I tested for Quicken 2009, until the final RC1 version was released.
That RC1 version was released ONE DAY prior to the actual release of Quicken 2009. In that version, I discovered that downloaded transactions were not matching properly. Up until that release, all other beta versions had no problems matching transactions with previously entered transactions in the register.
What was maddening, is that the RC1 version was released one day prior to the actual release...and that the beta forum used to report bugs was then closed the following day. Beta testers had no recourse to report any bugs in that version.
Personally, I don't understand the rationale behind releasing the "release candidate 1" version without a complete beta test by all the beta testers. I'm sure some testers didn't even get a chance to download the last RC1 version before the beta forum even closed. Thus, any bugs discovered were unable to be reported.
And the next question begs---why CHANGE something that wasn't even broken to start with? Who messed around with the matching process anyways, and why? And why would you do it so late in the beta test period?
As to your other issues, I don't use Vista, I don't have the program shutdown problem (using Win XP SP3), and I reported the quicken.com problems as soon as they became apparent.
All the online links to quicken.com in both Quicken 2008 and Quicken 2009 seem to be broken. As you mention, all I get is the INTU quote page, regardless of which ONLINE RESEARCH I click on pertaining to a particular security.
In Quicken 2008, I don't even get that far. I only get the Quicken support page and can't access quicken.com through the Quicken browser. It just loops back to Quicken Support.
This wasn't an issue in the beta test period, since the old quicken.com page was still active and seemed to function just fine. This is a product of the quicken.com site page changeover...not a software issue.
New Quicken.com Investing and Quotes Download Sep 04, 2008 04:45 pm
While not selected for the beta test for the last 2 years, sounds like things have only gotten worse in the way the test was run.
For several years there was excellent contact with support during the test, and problems were followed up on and one could talk to someone who could find out. Still some problems took up to 3 years to get resolved.
By my last year QK 2006, no one to talk too, not effective notice if a reported problem was solved, and no way to get attention when the problems weren't solved.
I always thought though while invited to apply every year, always reporting problems that needed attention and providing anything needed for them to diagnose the problem, I was dropped as I became too noisy when problems persisted but that is only speculation.
New Quicken.com Investing and Quotes Download Sep 04, 2008 04:59 pm
Bill...
I actually had some phone conversations with a Quicken tech support rep regarding a couple of the issues with the Q2009 beta version.
One had to do with getting Harris Bank to actually work with Expresss Web Connect (which it seems to do now, finally...but has been spotty the last two days).
Another had to do with a minor Quicken problem, which they also fixed.
So, in that regard, I found the follow up to be pretty good. At least I knew they were listening and were trying to help. It was little annoying because they would constantly call me at work, and tearing myself away in the middle of a dental patient isn't the best thing to do.
What was perplexing though is, why release Q2009 Release Candidate 1 for 1 day and then pull the "beta plug"? You would think they would want RC1 FULLY tested over a period of time before it was released to the general public. That's what I would have done.
I have previously beta tested for my dental professional software (beta tested for over 8 years with that). It is difficult to compare the two, because we are talking about a Quicken product that retails from $50-110 with a very broad user base, while my dental software is over $5000 with what I would think is a much more limited user base.
Of course, the dental software team was more responsive to my needs, concerns and questions. They implemented a LOT of my ideas from version to version, plus fixed almost all the problems and concerns during the beta test period.
I didn't feel I had the same input with Quicken. I felt that I was just a "bug tester", not really a beta tester. I would give constructive criticism AND suggestions, but I never felt that Quicken really cared about that. It was almost as if, well...here's the 2009 version, take it or leave it...we don't really want or need your input on how this should look, feel or operate. Just tell us if something works or doesn't.
Would I beta test again...yeah, I would. I guess I'm a glutton for punishment...and I do like to see what's new from version to version.
I'm sure Intuit will get almost all the kinks out of Quicken 2009. At least, it seems like they listening to the ticked off users on this forum regarding the two major issues...quotes downloading reliability and the downloaded transaction matching problem. They have seemed to have turned the corner on these two issues (keeping fingers crossed).
Now if they can get quicken.com up and running to full functionality, most of the users can get off their backs for a while...and we can finally get back to the "screen flickering, I can't print, my version has been sunsetted" posts most of us are used to.
Completing your user profile to include the Quicken version/year and Windows operating system helps others troubleshoot your problem.
You should only floss the teeth you want to keep!
Currently using Quicken 2009 Rental Property Manager R5.
New Quicken.com Investing and Quotes Download Sep 04, 2008 05:12 pm
This post is about: Quicken Premier 2008
"Do you just post on here....or do you read any of the previous posts?"
Quicken quotes and historical prices have indeed improved over the last two days. However: there is still much incorrect historical price data prior to the last two days. I have quotes from all my stocks listed on 9/1/2008 which was Labor Day when the market was closed. There are still grossly wrong historical data in the latter portion of August.
New Quicken.com Investing and Quotes Download Sep 04, 2008 05:22 pm
This post is about: Quicken Premier 2008
When someone posts the following:
has there been any news out of quicken on fixing the historical downloads problem?
that immediately tells me that someone hasn't read a darned thing on this forum regarding the situation...whether that includes Quicken's support staff's responses in the last few days OR the comments on this thread regarding the problems/fixes encountered.
"Has there been ANY news out of Quicken"...what does that seem like to you? Someone who hasn't taken the time to read at least the last few days of posts on this thread...that now is on post #396 on this topic!
I really felt like replying to "has there been any news out of quicken on fixing the historical downloads problem?", with a big fat "NO, Quicken hasn't said a word"...but that would have been mean!
To me, it's tantamount to asking the question today, did anyone hear who Sen McCain's VP choice is? It's old news already!
Completing your user profile to include the Quicken version/year and Windows operating system helps others troubleshoot your problem.
You should only floss the teeth you want to keep!
Currently using Quicken 2009 Rental Property Manager R5.
New Quicken.com Investing and Quotes Download Sep 04, 2008 07:27 pm
This post is about: Quicken Premier 2008
I too have some corrupted data from those Historical Quotes that were in error.
1. The 9/1/08 Quote will need to be deleted manually, which I do when I have time.
2. There are also up to 4 days in my case, which are the bad quotes created due to the 4 days history that is downloaded with the daily quotes which was corrupted. In my case it seems to go back to 8/21 and 4 days after that.
On one hand it makes little difference to performance since the days are few.
I will delete them when I get a chance.
I would like to see Quicken offer a Quote Compression utility to automatically remove Quotes from history (e.g leave only 1 per month)
New Quicken.com Investing and Quotes Download Sep 04, 2008 07:56 pm
This post is about: Quicken Premier 2008
Gmalis you will notice the forums aren't even set up for 2009 yet. You asked why RC1 was dumped out quickly. I surmise Intuit didn't know that MS had no intention of issuing an update this year and they wanted to be there first with the most. That sometimes gets you in trouble. I volunteered the past two years for this beta, I do others for Intuit but so far I have not been successful in getting on this one. Surprisingly I have not problems at all with Vista SP1 and Quicken it runs well. There are some small errors still in there but they aren't critical. We'll keep watching now to see if the quotes and indices keep it on the straight and narrow. Have a good weekend.
New Quicken.com Investing and Quotes Download Sep 04, 2008 08:35 pm
This post is about: Quicken Deluxe 2008
Has a solution been identfied for this problem. The upload stopped functioning with the upgrade to the new quicken.com. My portfolio in quicken no longer matches that on quicken.com.
New Quicken.com Investing and Quotes Download Sep 04, 2008 08:58 pm
This post is about: Quicken Premier 2008
I am still getting the following error message for Portfolio Sync on Quicken.com when I run a One Step Update - "Database in read only mode. Try your request again later.". When will the portfolio sync issue be fixed on Quicken.com so that my info there will be up to date and correct? I am using the new Quicken 2009 Premier version. Thanks for any help. Jeff
New Quicken.com Investing and Quotes Download Sep 05, 2008 01:51 am
Kathryn,
IMHO, you are really playing pretty dirty now, and it is NOT appreciated!!.
You close one thread, that you opened in January of 2008, ("Status on Quotes Issues - Update"), when there was a problem then with the quotes sever used at that time, and then send the readers of that thread to this one, that you started on August 21, 2008, where you (?) happily (mis)stated in the OP that everything was hunky dorry or some other propaganda like that.
Now those readers of the other thread get to peruse over 400 posts to your latest thread. WOW!! What a way to keep customers happy!! Are you all pleased with yourselves??
Although this IS supposed to be a user-to user forum, IMHO, when there is an issue of this magnitude, (resulting from the "Promised" solution, that with the new system changes, supposedly to be completed "by around the end of August or so", ending up to be a total disaster [ !!?? ] ), Intuit moderators of these forums, or other Support personnell, owe us frustrated users with at least some kind of progress report on a timely, maybe twice a week (??), basis. Your thoughts are here-by solicited. As are those of other readers.
[Note that I took about a 2 month "sabatical'' in order to catch up with reading 10 books I got behind on. I've finished them, so : I'mmmmmmBAAACCKK !!. And I come back to: "Oh what a mess we're in now Ollie!!?? ]
[Opps! Kind of sorry, maybe? I do count 23 posts, related to what is being changed and how progressing, by Chris, Ben, Jim, & Dale, with the last 9 posts by Dale, all on 9/3/08. Looks to me that ALL 2006,2007,2008 and 2009 Quicken users are impacted. Someone correct me if my opinion, (not fact - ?? ), is wrong please!! ]
PS: Are these FAQs still appropriate with the "NEW SYSTEM" ?? :
Signature: Ron
-You are never too old to learn. Learning by Doing provides the best method via learning by/from our mistakes !? -ALWAYS check Previous Postings, NOT just the page brought up, or you will miss out on the train of thought in the discussion thread. CHECK OUT THE OTHER PAGES ALSO. -Now Vista SP1
New Quicken.com Investing and Quotes Download Sep 05, 2008 02:55 am
Just another point! Reading through all the prior posts, it could possibly be concluded that many Quicken Users have a few $$$ involved with this Change of System Thing, in addition to a lot of frustrating wasted time and suffering. Hopefully there are no Lawyers out there who are users; or, are Class Action Suits out of the picture because of EULA or TOS "agreements"??? /Ron
Signature: Ron
-You are never too old to learn. Learning by Doing provides the best method via learning by/from our mistakes !? -ALWAYS check Previous Postings, NOT just the page brought up, or you will miss out on the train of thought in the discussion thread. CHECK OUT THE OTHER PAGES ALSO. -Now Vista SP1
New Quicken.com Investing and Quotes Download Sep 05, 2008 04:25 am
Thank you for your time and interest.
Wow!!!! You are an optimist!
They have never listened to user input.... PERIOD!
As I have said before.... When I literally spoke to a RLP-A, (Real Live Person in America), about bugs/problems/suggestions... I was told, "We do not need your input. We know how things should be done." - 'click'....dial tone.....
That was in the good ol' 80's.......
Almost two decades later.... nothing's changed.....
Open-source the code Intuit....!!! Let us fix it!
BTW: I got suckered into the QW2009 'Upgrade'.....
WHAT A LEARNING CURVE!!!!!!!! WHAT A BUNCH OF CLUTTER!!!! The Tab Monster lives at Intuit...............
aprest:
This is a rant from a long time Quicken user. It's addressed to you, "aprest" because you are the last post in the thread, but it's an open letter (rant) to all the rest of you indignant and officially unhappy campers.
"Because of the impact that this problem is having on our ability to manage our investments regarding buy and sell decisions we are losing money and this could reach the point of the members of this forum getting together in a class action suit!"
First of all grab your End User License Agreement and read it. Your chances for a law suit are none and none leaning heavily to the side of none.
Second, if you use Quicken to manage your investments for anything other than occasional after-the-fact analysis and for a more complete look at your Net Worth, you are ________ (comment withheld by iiimaf so that Kathryn doesn't have to edit his post).
If you actually want to manage your investments, here's a suggestion. Go to your brokerage website where you will get "real-time" quotes and a lot more current stock and market information. Unless you have a really special version of Quicken you will need to go their to place buy/sell orders anyway, so why use Quicken?
The current situation with downloading quotes is affecting ALL OF US and yes, it's a pain in the butt.
Do you think a few hundred or even a few thousand complaints like yours is going to speed up the solution? Do you really think Quicken isn't doing everything humanly possible to fix this situation? Finally, do you want a quick fix or do you want them to fix it?
My suggestion to you and the rest of the "me-to" crowd is to deal with it and move on to something else.
Regardless, I don't think it's too much to ask to get correct quotes. If I had all my investments in one place I would have never bought Quicken. Why are you even using Quicken if you manage your accounts from your broker(s) website(s)? Why don't you quit using it and also go back to your paper checkbook register? I bet if the checkbook wasn't working right you wouldn't be so happy. You probably don't have enough invested to make a diiference whether you get accurate quotes or not.
New Quicken.com Investing and Quotes Download Sep 05, 2008 05:56 am
This post is about: Quicken Home & Business 2008
I have noticed that an additional bug appears to be fixed. I don't think this has affected a large part of the community but I did notice at leas one other post complaining of the same systems. I have been unable to display the individual holdings in any of my portfolios. This appears to be resolved.
Update on New Quicken.com Investing and Quotes Download Sep 05, 2008 06:13 am
This post is about: Quicken Premier 2006
Thank you rparker!
I use Fidelity Active Trader Pro and Fidelity on-line for buying and selling. However neither of them have the ability to monitor four other accounts outside of Fidelity that my wife and I have. In addition neither Fidelity Active Trader Pro or Fidelity on-line have the capability that Quicken provides in the Investing Center and Report Generation as examples.
Let iimaf rant if he wishes but his attack of other posters on this Community Forum will not fix the problems and headaches that Intuit has caused.
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