Do you just post on here....or do you read any of the previous posts?

For most users, it has been reported that historical prices and current quotes were fixed as of today.

Please read the previous posts...at least from the beginning of today!

Bill...

I actually had some phone conversations with a Quicken tech support rep regarding a couple of the issues with the Q2009 beta version.

One had to do with getting Harris Bank to actually work with Expresss Web Connect (which it seems to do now, finally...but has been spotty the last two days).

Another had to do with a minor Quicken problem, which they also fixed.

So, in that regard, I found the follow up to be pretty good.  At least I knew they were listening and were trying to help.  It was little annoying because they would constantly call me at work, and tearing myself away in the middle of a dental patient isn't the best thing to do.

What was perplexing though is, why release Q2009 Release Candidate 1 for 1 day and then pull the "beta plug"?  You would think they would want RC1 FULLY tested over a period of time before it was released to the general public.  That's what I would have done.

I have previously beta tested for my dental professional software (beta tested for over 8 years with that).  It is difficult to compare the two, because we are talking about a Quicken product that retails from $50-110 with a very broad user base, while my dental software is over $5000 with what I would think is a much more limited user base.

Of course, the dental software team was more responsive to my needs, concerns and questions.  They implemented a LOT of my ideas from version to version, plus fixed almost all the problems and concerns during the beta test period.

I didn't feel I had the same input with Quicken.  I felt that I was just a "bug tester", not really a beta tester.  I would give constructive criticism AND suggestions, but I never felt that Quicken really cared about that.  It was almost as if, well...here's the 2009 version, take it or leave it...we don't really want or need your input on how this should look, feel or operate.  Just tell us if something works or doesn't.

Would I beta test again...yeah, I would.  I guess I'm a glutton for punishment...and I do like to see what's new from version to version. 

I'm sure Intuit will get almost all the kinks out of Quicken 2009.  At least, it seems like they listening to the ticked off users on this forum regarding the two major issues...quotes downloading reliability and the downloaded transaction matching problem.  They have seemed to have turned the corner on these two issues (keeping fingers crossed).

Now if they can get quicken.com up and running to full functionality, most of the users can get off their backs for a while...and we can finally get back to the "screen flickering, I can't print, my version has been sunsetted" posts most of us are used to.

When someone posts the following:

has there been any news out of quicken on fixing the historical downloads problem?

that immediately tells me that someone hasn't read a darned thing on this forum regarding the situation...whether that includes Quicken's support staff's responses in the last few days OR the comments on this thread regarding the problems/fixes encountered.

"Has there been ANY news out of Quicken"...what does that seem like to you?  Someone who hasn't taken the time to read at least the last few days of posts on this thread...that now is on post #396 on this topic!

I really felt like replying to "has there been any news out of quicken on fixing the historical downloads problem?", with a big fat "NO, Quicken hasn't said a word"...but that would have been mean!

To me, it's tantamount to asking the question today, did anyone hear who Sen McCain's VP choice is?  It's old news already!

Kathryn,

IMHO, you are really playing pretty dirty now, and it is NOT appreciated!!.

You close one thread, that you opened in January of 2008, ("Status on Quotes Issues - Update"), when there was a problem then with the quotes sever used at that time, and then send the readers of that thread to this one, that you started on August 21, 2008, where you (?) happily (mis)stated in the OP that everything was hunky dorry or some other propaganda like that.

Now those readers of the other thread get to peruse over 400 posts to your latest thread. WOW!! What a way to keep customers happy!!  Are you all pleased with yourselves??

Although this IS supposed to be a user-to user forum, IMHO, when there is an issue of this magnitude, (resulting from the "Promised" solution, that with the new system changes, supposedly to be completed "by around the end of August or so", ending up to be a total disaster [   !!??  ] ), Intuit moderators of these forums, or other Support personnell,  owe us frustrated users with at least  some kind of progress report on a timely, maybe twice a week (??), basis. Your thoughts are here-by solicited. As are those of other readers.

[Note that I took about a 2 month "sabatical'' in order to catch up with reading 10 books I got behind on. I've finished them, so : I'mmmmmm BAAACCKK !!.  And I come back to: "Oh what a mess we're in now Ollie!!?? ]

[Opps! Kind of sorry, maybe? I do count 23 posts, related to what is being changed and how progressing, by Chris, Ben, Jim, & Dale, with the last 9 posts by Dale, all on 9/3/08. Looks to me that ALL 2006,2007,2008 and 2009 Quicken users are impacted. Someone correct me if my opinion, (not fact - ?? ), is wrong please!! ]

PS:  Are these FAQs still appropriate with the "NEW SYSTEM" ??   :

https://quicken.custhelp.com/cgi-bin/quicken.cfg/php/enduser/std_adp.php?p_faqid=3848

https://quicken.custhelp.com/cgi-bin/quicken.cfg/php/enduser/std_adp.php?p_faqid=5847

/Ron

Thank you for your time and interest.

rparker:

Thanks for your comments.

"iiimaf, Are you the Quicken rah rah cheerleader?"

No, I'm not.  I'm just a bit more realistic than so many of the people who don't seem to understand that things sometimes breakdown in the real world.

I guess Quicken is really missing the boat.  There are so many "self admitted" experts posting on the forum who know exactly what's wrong and how to fix the problem.  Maybe Quicken hasn't been hard at work fixing the problem?  Maybe Quicken has been hard at work interviewing these people?  After all, our "self admitted" expert posters know so much more about the problem without even having the specific inside information.  Just imagine how quickly they would be able to get things back in working shape if they actually knew what was broken!

"I don't think it's too much to ask to get correct quotes."

If you think a product that costs under $100 can and more importantly, should be used to manage your investments, more power to you.  Other than being able to keep everything in one place, the investment management capabilities of Quicken are next to nil, when compared to even an "average" brokerage firm.  Take a few minutes to look at Quicken's Investment Reports.

Let's see, we have capital gains, investing activity, asset allocation, investment income, investment performance and investment transactions, portfolio value & cost basis.  Which of these deals with the future?  The future to me is where managing my investments is important.  I already know what I did in the past.  Quicken usually does a great job dealing with the history of my investments.  Yes, the stock quotes have been less than functional for a couple of weeks, but that will pass.  Please post back to let me know specifically what I'm missing with Quicken investment capabilities.

"If I had all my investments in one place I would have never bought Quicken."

It's not my fault that your investments aren't all in one place, but as I said above, Quicken doesn't do much with the future.  You really might want to take another look at the capabilities of a real brokerage.

"Why are you even using Quicken if you manage your accounts from your broker(s) website(s)?"

You really seem to be somewhat short-sighted.  I use Quicken for the same reasons most people use Quicken.  Here are a couple of them. 

I use it to keep track of and pay upcoming bills.  I use it instead of a checkbook.  I haven't written a paper check in years.  I use it to keep track of investments so that I can see changes in my historical net worth.  I use it as a first source for looking up historical transactions.  I can easily find a payment that I made last month or eighteen years ago.  Every month I reconcile all of my bank and credit card accounts.  There are lots of other things I do, but I don't want to bore you.

"Why don't you quit using it and also go back to your paper checkbook register? I bet if the checkbook wasn't working right you wouldn't be so happy."

I was going to give you the old stand-by that my checkbook really doesn't do much, it just sits there and that my math skills are above average, but then I realized that someone like you wouldn't buy into such a lame excuse, so you really have me between the old rock and a hard place.  This is really embarrassing.  I'm going to have to come clean and admit this to you and everyone else on the forum.

I haven't seen any of my checkbooks for a very long time and the only pencil I own that still has an eraser is so dull, I can't even sign my "X" with it.  So there, now you all know the real reason I use Quicken and not my checkbooks.

"You probably don't have enough invested to make a difference whether you get accurate quotes or not."

This is none of your business, but given some of your other comments, I'm going to let it slide.  Let's just say that I'm doing pretty well in retirement.

1 Edit the price history of all money market funds to remove any incorrect prices

2 When you do a One Step Update, click on "Select Quicken.com data to download" (it's next to the Quicken.com checkbox).

3 Select the "Quotes" tab

4 Uncheck the money market fund(s) from downloads.

Quicken will NOT download a price for that fund(s).  And since your MMF is static at $1 per share, you won't miss it!