This new version is a disaster and your response to your customers "screams of agony" is a disgrace. How could you release such an incomplete and inept program? For over 10 years I have been a happy Quicken customer - managing my portfolio effortlessly and converting my friends to your company. You have totally ruined your company's reputation and opened the door to your competition. Shame on you.

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Jeeter (Sep 5, 2008 2:05 pm)

I agree totally. This has cost me about 10 days of work instead of being productive elsewhere. I do hope they notify all of us when it is working properly again.

iiimaf,

Ok, the amount you may or may not have invested was a cheap shot and not necessary to the discussion. But you seem to think you know how everyone uses Quicken for their personal use.

I have a "real" brokerage as you put it. I have multiple. Having investments in multiple places is not a fault as you suggest. Again, not the point. The point is my Quicken software doesn't work as it should.

It doesn't matter how much the software costs! It's advertised to download quotes. That's the bottom line! It's been broken since Aug 21 and before that it didn't always work either.

Maybe your bill reminders will screw up for 3 weeks or fail to remind you randomly through the coming years. I'm sure you'd be okay with that.

Also, it seems that it's "correct" for you to look at the past regarding your checkbook, but others aren't supposed to do it with their investments.

Congratulations on your retirement.

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flyingcircus (Sep 5, 2008 4:02 pm)

iiimaf (Sep 6, 2008 5:25 am)

I am upgrading from 2007 Quicken Premiere to 2009 Quicken Deluxe. When it converts my data over, I only get daily prices back to 8/1/2008. If I ask it to download quotes going back 5 years, I will only get one quote a week (7/25, 7/18, 7/11, 7/3, 6/27, etc.). I have tried to delete all of the prices and download them again, but I get the same results. I asked my in-laws to try to do a download on their 2006 Deluxe version and they get the same results as me. Is this a problem for anyone else? If not, how do I remedy this?

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Bill_G (Sep 5, 2008 5:08 pm)

gmalis1 (Sep 5, 2008 6:13 pm)

Why do you guys waste brainpower, bandwidth and time with these ridiculous shots at each other?  Today, my quotes and historical quotes worked with no issues. FC

Not as far as I can tell. Today is blank and data for the past two weeks are all over the place. Way out of whack.

When you convert your data, your should still have all the prices that your had before.

As I understand Historical Quotes, you would expect to see the last 30 days and the 1 per month

Historical prices give you 5 years worth of data through Quicken downloads.

I have hIstorical prices prior to 8/29/2003 which are listed once monthly (the last day of the month)

Historical prices 9/12/2003 thru 8/6/2004 are given once weekly.

Historical prices 8/10/2004 to current are on a daily basis.

The quotes prior to the 5 year period are those quotes that are from your investment transaction registers.  The reason I see those as once monthly is because I have monthly dividends that are reinvested the last day of the month.

Aside from that, I think this is pretty much how Quicken has worked in the past...as far as I can remember.

In order to "remedy this" (and I don't see this as something that needs to be remedied) is to get quotes from Yahoo finance and import them into Quicken.

aprest:

"Let iimaf rant if he wishes but his attack of other posters on this Community Forum will not fix the problems and headaches that Intuit has caused."

Thank you for permission to speak out.  Why is it that my comments are an attack of other posters?

What do you call the comments from your side of the fence?

Version 2009

Dang it!!!!!

For some unknown reason after I upgraded from 2006 premier to 2009 premier, updates are not coming through on my 401k account. I did everything Quicken said to do re: data corruption...but to no avail. (No erros came back when I validated the data.) I also tried exporting the data, but it no longer imports data from .qif for 401k accounts so that wasn't the answer.

I went ahead and deleted the account...and then added a new account...and the SAME bad data pulled in. When I opened an entirely new file...and set up a new account the information was correct. It will be a HUGE pain...if I have to set everything up again...not to mention the loss of historical information. Any other ideas?

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Bill_G (Sep 6, 2008 6:55 am)

rparker:

"Ok, the amount you may or may not have invested was a cheap shot and not necessary to the discussion."

I appreciate this comment, thank you for being up front and honest.

"But you seem to think you know how everyone uses Quicken for their personal use."

Contrary to what you are trying to push on the community, I never suggested anything of the sort.  I simply answered your question and provided a few ways that Quicken helps me.  I certainly didn't speak for "everyone."

"Having investments in multiple places is not a fault as you suggest. Again, not the point. The point is my Quicken software doesn't work as it should."

I'm getting tired of apologizing.  All I said was that it wasn't my fault that your investment accounts weren't at the same brokerage.  Who else could be blamed for this?

The fact that Quicken hasn't been downloading quotes correctly is a problem ALL Quicken users have been experiencing.  I'm dealing with this problem and I believe everyone with 2006 through 2009 has the similar issues.

"It doesn't matter how much the software costs!"

What can I say in response to a statement like this?  If the cost doesn't matter, I suggest you buy a personal financial software package that can keep up with you.  Quicken isn't it.

"It's advertised to download quotes. That's the bottom line! It's been broken since Aug 21 and before that it didn't always work either."

Quicken does download quotes and it has done so without many problems for many years.  I've used Quicken since 1991.  You would have been very unhappy with Quicken back then because there wasn't any download capability.  In fact, Al Gore was still busy trying to re-invent the Internet and getting it to work properly.

For the last couple of weeks we have all had problems.  I've got 2006 and 2009 installed and believe it or not, there are different problems with each install.  Life goes on, at least in my house.  I am in no way a Quicken spokes person.  The powers that be keep editing my comments, but that doesn't stop me from supporting Quicken when it's obvious that they look to be doing the best with a bad situation.

"Maybe your bill reminders will screw up for 3 weeks or fail to remind you randomly through the coming years. I'm sure you'd be okay with that."

Yes, that's possible, but to quote a really old movie, "Maybe if your aunt had a moustache she would be your uncle.  For movie buffs, I think the movie was Darby's Rangers.

"Also, it seems that it's "correct" for you to look at the past regarding your checkbook, but others aren't supposed to do it with their investments."

Yes, it's OK and even "correct" for me or anyone else to look at the past regarding their checkbook, but you should remember, (you really need some focus) I don't have or use checkbooks.  Go back and read my last post again.  You completely lost me with your next comment, "but others aren't supposed to do it with their investments."  As I said previously, the only thing you can do with Quicken's investment section is look at HISTORY, so I'm fine with that concept as well.

You were talking about managing your investments which to me means the future.  Either I'm missing something or you are not communicating your point. 

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brokeandlonely (Sep 6, 2008 6:37 am)

I had version 2005 and it was working just fine but Quicken required me to "upgrade" to 2008 if I wanted to continue linking Quicken to my bank in order to download banking transactions. 2005 is better than 2008, so it cost me $100 or so to upgrade to a product not as good as what I already had. They do this every three years or so for the income.

There are just little annoying things like on Scheduled Transactions there is a loan payment for a loan which was paid off at least 5 years ago. When I try to delete the scheduled transaction, I get a message, "would you like to Undo the delete or Cancel it"? What kind of idiocy is that? Cancel or Undo? Someone tell me the difference.

Currently my problem is that the Quicken program will no longer "Sync" with Quicken.com. I can live without it but since I've been able to do this for years I feel like Intuit is backing up rather than improving. Am I wrong? I've sent numerous emails and even "talked" on the chat deal with no solution. The chat was a total waste of time.

Ok, that's my 2cents (or maybe 3)

What is the Financial Institution for your 401-K? what is the error?

As far as Quicken.com The target date announced here was the week of 9/15

Well, I, for one, have just quit using Quicken altogether other than to check back and look once in a while to see if they have capitulated in any way. I still get e-mail notification of the posts on this forum.

I guess those who are computer nerds can understand the work arounds which are being discussed, but they are really mostly Greek to me. If I wanted to have to do all those things, I probably would not have been using Quicken's (former) simplicity in the first place.

As I have consistently said, I used Quicken as a basic tracker of portfolios and watch stocks where I could see everything in one place at one time. Without that function, Quicken is useless to me.

And the way they divided up the portfolios into different kinds of investments is confusing. If I wanted them separated, I could do that by merely undoing the alphabetization.

I have found it very difficult, if not almost impossible, to track my investments and potential investments in the same way with other trackers.

I still wish some computer nerd could buy the old code used by the old Quicken portfolio tracker, fix it up, and offer it for use.

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Bill_G (Sep 6, 2008 8:44 am)

VMMXX current price is still wrong wrong on-line. It down loads properly as $1.

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brokeandlonely (Sep 6, 2008 8:36 am)

I would just add that I never used Quicken.com for any serious research anyway as it is/has been too unreliable. You might say it's worth what you pay for it. All of my investments are online with the investment company so I really don't have to have Quicken.com

Bank of America Investment Services, Inc. has it right. I guess the reason I stick with Quicken rather than say, Microsoft Money is inertia and the history. I have used Quicken for many years.

You post looks like you are referring to the desktop verson. Is that correct?

What is the better product that you use?

While I believe that Intuit/Quicken have acted irresponsibly toward their users, I still find that the Desptop product is the bet thing available for the breadth of capability.

With the desktop version you can look at you investments either by portfolio, or as a collection of securities regardless of portfolio. Now, Quicken.com is anothe matter, and I have found it useless since the demise of the ActiveX Control Version

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Dmarshall (Sep 7, 2008 10:15 pm)

I have just edited my comments at amazon.com regarding Quicken 2009 Premier Edition which now reads as follows. (I can still edit this if you think I am not being objective.)

I have been using Quicken in various versions for over 10 years. It has many excellent features, and I especially like the way it used to interface with the web portfolio tracker at Quicken.com until the "upgrade" at Quicken.com in August 2008. I agree with Quicken Bill concerning the corrupt stock quotes fiasco. I am having major problems with Quicken 2006 and from the hundreds of complaints on the Quicken community forum, this must affect all versions of Quicken. The portfolio feature worked fine until they "upgraded" (actually downgraded) the on-line portfolio service at Quicken.com. Now you can no longer see all of your accounts on one page, and also a large percentage of the quotes are wrong. This has been going on for weeks with no apologies from Quicken. We have asked Quicken to restore the old service which worked fine most of the time, and they refuse to do so. They have no concept of beta testing, and reassure us that they are making every effort to resolve the problem, but there is no evidence that they understand how much damage they are doing to people who rely on good data for investing decisions. Before buying or upgrading Quicken, please read the 300+ complaints at http://www.quickencommunity.com/webx/Forums/Quicken%20Personal%20Finance%20Software%20Forum%20for%20Windows/Investments%20in%20Quicken/4214/442

Note added 9/6/08 The quotes problem is either solved or probably will be in a matter of days, and is probably not related to Quicken Premier 2009 but to the on-line quotes server for investments, affecting older versions of Quicken as well as the 2009 version. While I do not own Quicken 2009, I would strongly advise potential purchasers of it to visit the forums of Quicken users before purchasing it. For Windows users see http://www.quickencommunity.com/webx/Forums/Quicken%20Personal%20Finance%20Software%20Forum%20for%20Windows/ Rather than bringing out a new version every year and forcing customers to buy a new version every 3 years in order to enjoy the ability to download account information from financial institutions, I would much prefer that Quicken would pay more attention to what the users are saying.

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Spasticnoodle (Sep 6, 2008 12:40 pm)

q.lurker (Sep 6, 2008 3:41 pm)

Well, I'm glad to know there is an outstanding problem with quotes. I just upgraded from Premier 2007 to 2009 about a week or so ago. Now only a portion of my portfolio gets updated quotes. I hope the problem is fixed soon!

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Bill_G (Sep 6, 2008 12:55 pm)

It would helps to know some details of the problem you are still seeing.

- Is it the failure of Quicken to load prices from your portfolio download?

- DId you get quotes for those issues you don't have now before. Please give wmome examples

All quotes are OK and have been continuously. Using Schwab primarily and often Quicken. Found that RYN stock history is not there, and Quicken.com cannot find the symbol after typing Rayonier. Perhaps that's the problem. All data for the stock is present (Cntl U,Chose stock,Dbl left Click) except not viewable on the report (Right click on stock, chose Stock History). No data present on this stock, only - remainder OK.

Maybe because I live in San Diego where Intuit resides?!!

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Bill_G (Sep 6, 2008 2:05 pm)

Not sure what the problem is i found that RYN Rayonier was available using the Quoyes box on the website.

In Quicken, I was able to add it, d/l Quotes for it w/o a problem.

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Flyguy (Sep 7, 2008 3:41 pm)

It isn't fixed for me.

Just downloaded an update and (1) the portfolio remains "read only" and (2) my cash account data didn't download correctly. I had to "correct transactions" to locate the last weeks.

If these problems persists for more than another week I shall be forced to discontine the product, even though I've used it loyally for over 10 years.

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Bill_G (Sep 6, 2008 2:42 pm)

This sounds like a Quicken.com Issue. The download of portfolios from Quicken Desktop is not scheduled to be available until the Week of September 15.

With regard to the sentence I have quoted, I think you are inaccurate.  Looking at past history (available within these forums), there have been multiple times in the past year and in the past several years when the 'quotes' feature of Quicken and/or Quicken.com failed.  At those times the community of users was exceptionally vociferous in their complaints.  Approximately last January (to the best of my immediate recollection without cross-referencing), Intuit indicated the structure of the quotes system would be redone for better reliability in August of this year.  That message too was met with many responses to the effect of "What a bunch of incompetent programmers!".  I believe it is factual to state that none of those complaining (then or now) had any direct knowledge of the complexities involved. 

Too state that the prior system "worked fine" when it did not is an inaccurate oversimplification.

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dwsmit3 (Sep 6, 2008 11:43 pm)