Quicken Jim:

Thanks for your input. It is the first logical explanation form Intuit, I have heard on the matter. I appreciate your frankness.

However, you input does fall short in one area. As you can see among all the negative posts regarding the new upgrade, there seems to be a consensus of what old features are sorely missed.

I would appreciate your frank assessment of which of the “missing” features are doable with the new platform and which features are "LOST" for the foreseeable future.

Replies to this message

Quicken Jim (Aug 28, 2008 2:01 pm)

The feature that I think is the leading critcal item is all portolios in one place, that is coming back, Ben said we are targeting end of Sep. Since the value of Quicken is a single look at all of your finances in once place, it's the most logical feature.

The other side of this move is the potential for new features, what would you like to see (don't say the old site 8-)) We are now in a position where we can add functionality, we couldn't on the old platform, it had remained virtually untouched for the past 7 years.

Replies to this message

bbumbarger (Aug 28, 2008 2:23 pm)

jwalk742 (Aug 28, 2008 4:39 pm)

pszyd (Aug 28, 2008 6:19 pm)

pambates (Aug 28, 2008 6:25 pm)

My portfolio is downloading the following quotes wrong:

PWE - Penn West Energy Trust
PCG - PG&E
ERF - Enerplus Trust

This is my small portfolio, I'm afraid of updating the larger one as I don't have time to fix all the price errors I was receiving.

Here are some of the symbols that I have that are confusing the little darling:

AMZM
AVB
AVP
BAC
BUD
CCL
CBS A
CX
CNK
CDL
C
CPRT
EBAY
F
GD
GE
GM
ING
IBM
JNJ

All of these give ungodly change, except for CBS A, that it can't find at all (I have tried it as just CBS, as well as CBS.A, still can't find it.)

Replies to this message

Dale_Knievel (Aug 28, 2008 2:43 pm)

Quicken Jim:

I would like to see as many as possible of the customizable column headings available in the previous format. Also it would be nice to be able to create multiple (at least more than just one) customizable pages/views.

BTW, your willingness to join the discussions and provide meaningful feedback and an "ear" for solutions is appreciated. I hope this is the beginning of a new trend on Intuit's part. It will always serve you well to "keep a finger on the pulse of your customers" so don’t be a stranger.

I attended an Intuit conference this spring (for their onlne banking subsidiary) and every session focused on "Design for Delight" and the customer experience. I spent three days being told that Intuit listened carefully to its customers, even following them home to see how they interact with the products.

Clearly, there is a huge disconnect between what they say and what they do. This "upgrade" is a prime example of a pain point in the customer experience.

Let's run through it...

The first indicator anything was changing was a screen message saying that an upgrade was underway and would be completed the week of August 18. No indication of what was changing. No link to more info.

Then they rolled out something that apparently no one wants. The one feature everyone is missing is the multiple portfolio view on one page. How could Intuit NOT have known this was the most important feature? Who did they ask about functionality before wiping out the most important feature?

Whoever was the project manager for this rollout should probably ask the Intuit management team to tell you about how to "Design for Delight."

I was able to duplicate the incorrect quotes. Interestingly enough sometimes they did download incorrectly and another time they downloaded correctly. Working with engineers to understand this.

You might try to delete and download again. I found that sometimes the were incorrect while other times they were correct.

Update to come.

Dale

Replies to this message

gmalis1 (Aug 28, 2008 3:06 pm)

panchorob (Aug 28, 2008 3:42 pm)

Bill_G (Aug 28, 2008 4:37 pm)

Dale_Knievel (Aug 29, 2008 11:22 am)

gammaman (Aug 29, 2008 6:00 pm)

ricktgolf (Aug 30, 2008 11:29 am)

The securities that I have that are wrong for the past four days are:
PNC;
MATK
GE
FCEL
CEG
PBI
PRRXX
PRSGX
TMDXX
MDXBX
It appears todays quotations are correct. I deleted the previous four days data for all of these securities.
Just get a better quotation service?
This is about Quicken 2009 Deluxe

Here are some more ticker symbols with incorrect price quote history:

VHCOX, VDIGX, VEMAX, VHEGX, VQNPX, VIGRX, VGHAX, VEIEX, VGHCX, VINEX.

Congratulations, although not 100% of my portfolio, you managed to screw up at least 90% of it.

Another fine job by Quicken and their "ace" programmers. 

Pathetic!

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gmalis1 (Aug 28, 2008 3:30 pm)

Until Quicken can assure me that it has RELIABLE downloading of quotes, I am sick and tired of editing my price history every day weeding out bad historical prices.

I am back to downloading quotes via NetStock and importing them into Quicken.

This is what we pay Quicken for?  I have to use an outside price quote source?

Ridiculous, isnt' it?

This message relates to Quicken H&B 2009. The portfolio downloads are way out of line, there is something wrong with the calculations!! Today, see attachment, the DJ increase +11.312 and look at AT&T, Verizon, and consolidated energy. Don't I wish they would climb like that. The quotes are transfering correctly, but the calculations are way out in left field. How could a program get by beta with that kind of error. MS Money isn't even going to issue and update this year so why hurry, get IT RIGHT!

Now that the mutual funds quotes are trickling in, here are more symbols that come in messed up:

UNACX
UNCMX
WDVAX
UNECX
UNSAX
WVAAX
UNVGX
UNHHX
UNHIX
UMUHX
UNCGX
UNASX
WEGAX
UNSCX
WMGAX
IVSAX
IVMAX
IGNAX
IRSAX

Dale:

Here is my list of bad historical quotes and some things I have discovered.

The following securities give bad downloaded historical quotes for all dates from August 21 onwards. Interestingly, they seem to give the correct quotes for the current day (until tomorrow). DWSN, BNI, ENER, BHP, MTR, D, HURC, JLL, AMX, AAPL, KO, AMSC, GSH, VTIV, MGT, MO, BLU, KNOL, HXL, ESLR, UYG, GW, DOW, KMP and the indexes COMPX and INX. Some of the securities which are not corrupted are X, PCL, UN, HSC, PCU and there are others. Yesterday, the list of corrupted securities included many mutual funds, such as DODGX, GFAFX but I note that as of 6 pm EDT today, mutual funds have not been updated. Usually, those updates are ready by 6 pm.

I ran an experiment with BLU, which had corrupted historical quotes. I deleted the bad quotes of Aug-21 through Aug-27 and then ran a Historical Quote - just on BLU, but not on any other securities. The Aug-21 etc. quote came back ok. I then deleted them again and ran a Historical Quote download on ALL securities. This time, BLU got corrupted again.

Yesterday, I deleted bad historical quotes from many other securities and corrected them by doing single downloads. They all went bad again today.

Hope this data helps you arrive at a quick solution...

Replies to this message

gmalis1 (Aug 28, 2008 4:00 pm)

I threw in the towel and started importing stock and mutual fund prices via NetStock into Quicken.

Until I can get assurances from Quicken that this latest debacle is over, I have no use for deleting bad historical prices.  It expends too much energy, not to mention the rise in blood pressure as I learn to hate Intuit more and more.

These ticker symbols reflects abnormal prices;
ISG,BX,BK,ARLP, ADM, CHN, CS, EMC, ISG, EWZ UYG,SGP, NZT, MTU, AMD, AMT, AMAT, CHTR, XOM, HD, IBM, ORCL, RIO, MSJ.

Please revise the quotation as of 8/20/08

I am a Q. user for more than 20 years

Regards,

Gus

Eventually, the Q engineers are going to figure out the the server's index files keep corrupting themselves. Why else would the quotes sometimes be right and sometimes be wrong. There appear to b problems with the symbols being indexed to the right exchanges. Try DPS

It would be nice if one could easily delete quites, but it is either everthing (QPH file), or one at a time.
Given 250 Securities and 5 days of junk.......

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NoWayJose (Aug 28, 2008 4:40 pm)

It is getting worse, not better

Jim, I would like to see back, the ability to sort the columns. It was quite a while ago, but that feature was there, then it was taken away. Would be great to get back as we can compare how well our mutual funds or stocks are performing in the portfolio compared to one another.When can we have the update feature fixed?

Thanks,

Replies to this message

Quicken Jim (Aug 28, 2008 11:26 pm)

"It would be nice if one could easily delete quites, but it is either everthing (QPH file), or one at a time."

Not true.

Were you asking a question?

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coallaw (Aug 28, 2008 4:42 pm)

version 2009.

What do you mean "limited" problem. I have about 50 stocks and at least 40 have completely screwed up historical prices for the last few days since I upgraded to 1009 today. And each time I do an update price download they all change for all of the historical prices. I then went in and deleted and they all come back. WHEN WILL THIS BE FIXED - or should I just call and get a refund on the product?

Is true. Yes you can delete multiple entries for a stock - but you have to do for each stock one at a time or the whole file. And if you do whole file then you lose your bond historical prices, which do not get automatically rebuilt. A waste of time anyway as the next time you do a download all of the bogus historical prices come back anyway!

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NoWayJose (Aug 29, 2008 7:40 am)

The following symbols return no quotes. They do not update at all.
ABN-G BAC-W ONE-W BSC-X C-Z C-S C-V DAL FBF-M HBC- JPM-J MER-E PL-B RVT-B and (BRK B this is one symbol)

The following symbols have wrong historical quotes for the last four days making the gain/loss incorrect by large amounts. Every time I update, more go bad.

ALU CHK AEPGX BFD FSENX BPTRX MCGFX CSCO ETR ACRNX FCNTX FDEQX FEQTX FMAGX FDEGX FEQIX T C

I think the whole quote server process is corrupt. It seems to me that a change of this magnitude should be tested, tested, tested, tested and tested before going live with customers financial records and ruining them. Does Intuit know what a beta tester is?

I am absolutely sick and tired of the problems Intuit has had this past year. I spend more time doing functions by hand than using the program as it was intended. I can probably write it down on a legal pad and use a calculator in about the same amount of time.

This used to be a good product but now it is the worst piece of software I have ever seen. I have been using this program since 1994 but I am about to the end.

I think it is time for another new CEO. It has gotten worse since Brad took over. I wonder if Brad even knows what is going on.

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jwkde (Aug 28, 2008 5:14 pm)

I hope it isn't complete. It still doesn't work for me and I was told it would be the middle of Sept. before it wwould be corrected and finished. What is the truth?

How many do you want?
PMGIX, FDIVX, FEQIX, FFFCX, FFVFX, FFFFX, FFFAX, FDGRX, FTHRX< FOCPX, FDVLX, FLPSX, FMAGX, NBGIX, FUSEX, ACE, ACTI, ATVI, ADTN, EYE, AFL, AGG, AAI, ALB, ACL, ALXN, ATI, ADS, ALL, MO, AMZN, DOX, AMT, ACLI, AEP, AIG, AMGN, ADI, ALOG, NLY, APA, AAPL, AMAT, ADM, ARIA, T, AVT, AVP, COP, CAH,

That is just part of the list and enough to show that it is not specific stock or mutual fund but rather a bigger problem. Of course no one will respond.